• JemJem

JemJem

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Overview

JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Deceptive and unethical cheaters - They will send you a cheaper alternative to what they list”

Ken F.
3/14/24

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Reviews (165)

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customer service (24)
Thumbnail of user davidm663
Michigan
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

Earbuds can looking like they where brand new. Very satisfied
When I call on the phone the guy that I talk to was very helpful and too care of the situation

Thumbnail of user lawrences121
New Jersey
1 review
0 helpful votes
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June 12th, 2019

I ordered a MacBook from them and they delivered the MacBook within 6 days. I've been using the MacBook for 3 weeks now and have not noticed any issue. Great service.

Thumbnail of user elop
California
1 review
0 helpful votes
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January 28th, 2019

The IPhone I bought from this shop was far better than the previous shop I bought from last year. The price was way cheaper. I will buy again from them.

Thumbnail of user donnr10
Wisconsin
1 review
0 helpful votes
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December 28th, 2018
Verified purchase

Excellent and product was as good as expected. It was in excellent shape as advertised. I would shop there again and will definitely recommend JemJem.

Thumbnail of user elizabethc439
Ohio
1 review
0 helpful votes
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December 24th, 2018
Verified purchase

After some bad experiences with other companies. Highly recommended JemJem. Product was exactly what we expected and received it in a good amount of time

Thumbnail of user andrewm234
Kentucky
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

Macbook air is in great condition and works perfectly.
Putting character minimums on a review site, on the other hand, makes me not want to leave a review.

Thumbnail of user floydl27
Colorado
1 review
9 helpful votes
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July 1st, 2020
Verified purchase

Disappointed the speaker volume wasn't better. I wanted to get it to use for zoom so I could use my tablet while zooming. Volume on my tablet fine, the one we just got from JemJem, not so much.

Thumbnail of user victorias105
California
1 review
1 helpful vote
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September 1st, 2017

I ordered my daughter an iPhone 6 plus for her bday... Received an iPhone 6 that is locked and still has another financial obligation on it. $400 and I can't use my phone. I want my money back!

Thumbnail of user arthurk104
Iowa
1 review
0 helpful votes
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November 10th, 2019

Within 2 years I've bought three items from them and haven't had any issue with any of them. I bought 2 phones and a Macbook pro, they are all working.

Thumbnail of user bobh166
Pennsylvania
1 review
1 helpful vote
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June 20th, 2017
Verified purchase

Refurb phone was clean and in good working order. It was shipped on time. I would buy here again! It was shipped on time. I would buy here again! It was shipped on time. I would buy here again!

Thumbnail of user andyj88
South Carolina
1 review
1 helpful vote
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March 11th, 2019

No much words to say... Received the phone in an excellent condition and so has it been for 2 weeks. A good store to buy refurbished Apple devices.

Thumbnail of user alfonsob29
Mexico
1 review
0 helpful votes
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August 1st, 2019
Verified purchase

But I reported missing a phone case my las order jj promised to ship one and never did! Not a very good customer service!

Thumbnail of user mustafac12
Iowa
1 review
0 helpful votes
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October 28th, 2019

I was a bit skeptical but my fears have been put to rest after 2 weeks of usage. I finally settled for an Iphone 7 and it's all good.

Thumbnail of user chelseaj20
New Jersey
1 review
1 helpful vote
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February 20th, 2019

I was particularly impressed by the customer service, Fast Shipping ( 4 days) and quality of the product ( Ipad). Great experience dealing with them.

Thumbnail of user jonm302
Florida
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

It was a good buy I've used the phone extensively. I will purchase phones from there in the future as well.

Thumbnail of user lupitas2
New Jersey
1 review
1 helpful vote
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October 23rd, 2019

Of all the refurbished phone companies i checked they had the best prices. I bought an Iphone 7 from them 2 weeks ago and so far it's been great!

Thumbnail of user ingridp20
California
1 review
1 helpful vote
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March 10th, 2019

Bought a full functional Ipad 3 mini from this store and I'm happy about it. It beats my expectation already and I'll surely use them again.

Thumbnail of user rufusg8
New Jersey
1 review
0 helpful votes
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January 28th, 2019

Just received my Phone from Jemjem yesterday. Phone looks great without defects. Fast shipping and excellent customer service.

Thumbnail of user lamard18
Mississippi
1 review
0 helpful votes
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January 1st, 2019
Verified purchase

Good quality merchandise from Jem Jem, this my third thing I order within a year, also I received my items on time, also they functional just how they said

Thumbnail of user davida2087
California
1 review
6 helpful votes
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June 3rd, 2020

The Ipad i bought from them was one of the best deals i've gotten on refurbished items. Ipad looks new and it works perfectly.

Thumbnail of user marka691
New York
1 review
0 helpful votes
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February 1st, 2019

I bought an Iphone 8 from this shop a week ago. I've been on a fault-finding mission beu yet to discover any. Great price for such quality.

Thumbnail of user herkiar
Washington
1 review
0 helpful votes
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April 30th, 2020

I placed a order on April 13th, it said it was shipped the same day now it's delayed. He does not return emails.

Thumbnail of user danid32
California
1 review
0 helpful votes
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March 22nd, 2019

I'm happy I bought my phone from them. For now the phone is faultless. I'll update if I have any issue with it.

Thumbnail of user mexinr
California
1 review
7 helpful votes
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December 4th, 2019

I'm pleased with their service. Shipping was fast and the Samsung chrome book has been been fully functional. It was a good deal.

Thumbnail of user mikew677
Texas
1 review
0 helpful votes
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October 3rd, 2019
Verified purchase

The first IPad I received worked well and we are still using it. I ordered another and ended up returning two because they wouldn't work.

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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