• JemJem

JemJem

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Overview

JemJem has a rating of 3.1 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 3rd among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
11
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How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Deceptive and unethical cheaters - They will send you a cheaper alternative to what they list”

Ken F.
3/14/24

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable." I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

Reviews (165)

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customer service (24)
Thumbnail of user malons
California
1 review
0 helpful votes
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March 20th, 2019

I'm was never a fan of refurbished until I bought one from them. Price was fair enough and the quality was good too. For now I'm in.

Thumbnail of user margarets124
Ohio
8 reviews
10 helpful votes
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January 22nd, 2019

The phone I got was at a great price, the shipping was quick, and they even gave me $10 towards another item

Thumbnail of user beulahw12
California
1 review
0 helpful votes
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November 11th, 2021

I ordered a MacBook from this shop through Amazon and I'm satisfied with the deal. MacBook works perfectly, no single faults despite looking for one.

Tip for consumers:
Works perfectly.

Products used:
MacBook

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariad585
Virginia
1 review
0 helpful votes
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June 24th, 2020

I am happy with the business i've done with them so far. They shipped in 4 days and above all the phone was clean and faultless.

Thumbnail of user savioure
California
1 review
0 helpful votes
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January 22nd, 2019

I bought an IPhone 8 from these guys and I do not regret doing business with them. Will try them again.

Thumbnail of user anar165
New Jersey
1 review
1 helpful vote
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February 2nd, 2019

I have used the phone i bought from this shop for 3 weeks and have experienced no issues with it. Great value for money. I will patronize them again.

Thumbnail of user brambler
California
1 review
0 helpful votes
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June 6th, 2020

Equating the price and the quality of phone i got from them, i can say it was a good deal. Shipping was fast as well.

Thumbnail of user calvins56
New Jersey
2 reviews
0 helpful votes
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January 19th, 2019

I bought an apple watch from this shop and I was satisfied. Quite cheaper than the offers I got elsewhere and still in excellent condition.

Thumbnail of user marquiseg
Maryland
1 review
3 helpful votes
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July 8th, 2018

I brought a supposed to be unlocked iPhone took it to the store and they told me it was locked I want my money back

Thumbnail of user tobyw37
Florida
1 review
0 helpful votes
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February 11th, 2020

The phone I got was at a great price, the shipping was quick, and they even gave me@ towards another item for me a gift

Thumbnail of user jessiej21
California
1 review
1 helpful vote
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June 20th, 2017
Verified purchase

Nice case. Took a long time to receive. But ot seems to be nice enough.

I like using jemjem usually and usually very happy

Thumbnail of user robertb1415
North Carolina
3 reviews
0 helpful votes
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February 5th, 2019
Verified purchase

Great Product (IPad 4): with great delivery and excellent service. Want to get case for IPad. Will buy again!

Thumbnail of user jeffm545
Florida
1 review
0 helpful votes
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August 4th, 2019
Verified purchase

Products were defective, had to return, return process was not a breeze, will Not be ordering from here again

Thumbnail of user lorih418
New Jersey
1 review
11 helpful votes
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July 1st, 2020

I am impressed with what i have seen. The Macbook is clean without dents. The whole process was smooth and delivery prompt.

Thumbnail of user thomash698
Iowa
1 review
0 helpful votes
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November 15th, 2019

Their prices are good and the phone was good too. I opted for refurbished so i could save some bucks and i'm happy the process was smooth.

Thumbnail of user luisc195
Massachusetts
1 review
0 helpful votes
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October 15th, 2019

I bought a ifhone 6 with jem jem and guess what
They send me a fhone with missing parts
Is a rip off, DO NOT BUY FROM JEM JEM
The fhone does not work i spend several money trying to fix IT AND STILL NO WORK, they do not return the money thar i pay
RIP OFF RIP OFFF RIP OFFF RIP OFFF RIP OFFG

Thumbnail of user claudiac54
Texas
1 review
0 helpful votes
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June 20th, 2017
Verified purchase

I was happy with the product, the prices, the packaging but most of all the good customer service I got when I called with concerns

Thumbnail of user cristiang21
Spain
1 review
0 helpful votes
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January 20th, 2019

The good information, the visualization is very nice, about the characteristic is very important for show the great level.

Thumbnail of user hermans39
California
1 review
0 helpful votes
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February 25th, 2019

I received my MacBook 5 days after purchase and it's been working fine over the last 10 days. It looks good and definitely worth the money.

Thumbnail of user nickolask2
Idaho
1 review
0 helpful votes
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March 2nd, 2019
Verified purchase

I pad was in great working order and perfect shape as described, would highly recommend to buy from this company

Thumbnail of user alexh435
GB
20 reviews
23 helpful votes
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August 28th, 2021

It's been a few weeks since I bought an iPad from them and I'm totally satisfied with their service. They shipped within 5 days which was fair to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicas436
Nevada
1 review
0 helpful votes
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November 19th, 2021

I'm impressed with the Apple watch and an Ipad i bought from JemJem some weeks ago. Both have been working perfectly.

Tip for consumers:
Works perfectly.

Products used:
I bought an apple watch and an Ipad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarav56
Florida
1 review
1 helpful vote
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October 27th, 2018

I never got the item and they wouldn't give me my money back. Technically I'm paying for something I never have.

Thumbnail of user paulg602
New Jersey
2 reviews
0 helpful votes
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May 31st, 2019

A big thumbs up to these guys... I ordered a MacBook pro from these guys and I've got nothing but joy. Very clean no defects and functions smoothly.

Thumbnail of user fahadk9
Oregon
1 review
0 helpful votes
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November 2nd, 2019

The MacBook i got from them was just as described. It's in the best possible condition. The deal was a good one and i'll surely deal with them again.

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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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