Everything was easy to use and the delivery was quick. They kept me up to speed on where my scrubs were at through the whole process.
I specifically put a note in for customer service and it was completely ignored. It cost me extra money for an item I now don't need.
I have dealt with them several times. The second time, I just thought I would give them another chance. Weeks (like 8+) for order status to be changed to shipped, weeks and weeks sitting in shipped status but never receiving. Call and no one answers. In the beginning they would return call or answer e-mail. They did give me a credit for my last problem so I decided to see if they would be different a 3rd time. Nope. They "shipped" my order over a month ago. I don't have it. I noticed also that they used to have the customer service number on the top of their website - not there anymore - go figure. By the way, that number can be found by searching Google - but they don't answer. They claim to be such a huge, successful business (one of the leaders in the industry) but don't have enough people to answer their phone. Go to their Facebook page - ha! I was on there and noticed that there were all of these customer comments that were sort of faded out (the negative ones). I happened to actually be on the phone with them complaining and mentioned how they have SO many UNHAPPY customers and mentioned the FB posts and the guy said he was looking at the page and didn't see those and that he didn't know what I was talking about. Something told me to copy them - the next day they were gone. They must have had a setting wrong or something where it could be seen. Anyway, I have a document with all of these posts with person who posted, date posted, and details - trust me - this is absolutely the worst company I have EVER dealt with and I shop online A LOT. I also do not have time to even think about this but I feel very strongly about people getting screwed by a company like this. Even if you eventually get your order - the hassle is INSANE. I hope they go out of business soon!
I ORDERED ON MAY18TH, TODAY IS JUNE 10TH. I HAVE NOT RECEIVED ANY RESPONSE BACK FROM THIS COMPANY. I PAID WITH A CREDIT CARD SO HOPEFULLY CAN GET MY MONEY REFUNDED.
We apologize for any issue. Please contact us at 877.672.0962 and a customer service specialist will be happy to assist you.
I am thrilled with the fast shipping and the order color arrived exactly as I saw it online. Thanks so much!
I had some issues with ordering in the beginning, but once I got everything worked out, the service was awesome and.
I ordered scrubs from Jen's Scrubs on 5/21/2016. They processed my payment on 5/23/2016. I have emailed, called, and sent messages via their website asking for a status update and I simply get ignored. They have stolen my money as they have not followed through on their end. I will contact my credit card company and stop payment and get my money back. I will never, ever shop with Jen's Scrubs again. They are thieves preying on desperate people. I cannot order from another company until I get my money back and I cannot apply for jobs until I get my scrubs. I was laid off last month from a company who provided me scrubs to wear so I do not have any scrubs now. I really need the scrubs I ordered but Jen's Scrubs has simply stolen from me. Way to kick me when I'm down! My order number is #*******. Jen's Scrubs needs to contact me immediately and fix this! Thank you.
--It's now 6/17/2016. Jen B., the owner of Jen's Scrubs, contacted me last week and said she has been away and her business partner has been in control and the business partner is the one who messed up all of the orders and the customer service. She said she is back in control now and is fixing everything. That is, however, a lie. She told me I would be receiving my order early this week which would have been 6/13 or 6/14 and now it is 6/17 and I have received nothing. When I call I have to leave a message as nobody answers the phone. On their website it says my order has shipped but it does not say how long it will take, which company is delivering, or the tracking number. They did give me a 25% refund last week which is nice but I would rather have my scrubs. If I do not get my scrubs by this coming Monday, I will have to find out how to sue them.
Please contact us at 877.672.0962 so we can help you to resolve your order issue.
I ordered 2 tops and one pair of pants. I never received the pants, and no one is able to tell me where they are. Very frustrating.
Shipping was great and selection was also great. Ive looked at other sites and always come back to Jens. It is very convenient.
Ordered on monday and had my items on wednesday when i got home from work. Best place for WonderWInk and cherokee scrubs.
Thanks Jessica! We appreciate your comment about our service.
Jen
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any issues. Please contact customer service at 877.672.0962 for assistance or email CustomerService@JensScrubs.com.