Glad I'm not the only one having issues with this joke of a company. Ordered scrubs on April 25 and still haven't received them. Multiple emails, phone calls without a response. These people suck $#*!!
Placed an order over 3 weeks ago and still not a word as to where it is although they have already charged my account for it. I've called, emailed, messaged on FB... nothing. Steer clear of this business. Never again...
Please contact us at 877.672.0962 to resolve your order issue. We apologize for any delay.
Nurse week promo was not applied properly- I bought over $100 worth of scrubs. I asked for help via the chat function and the person that responded just told me it would "show up in my cart." It sounded condescending... I buy from your company regularly for our employees and considering switching at this point due to this and other past experiences.
We apologize for any issue. Customer Service is our #1 priority. A customer service specialist will reach out to you directly to help resolve your issue.
I placed an order on April 22 and still have not received my order. I have called customer service which went to a non working extension. I then tried to call to place an order on the phone however no response there either. I am assuming this company must be going out of business. They readily take your money and do not fulfill your order. It will show awaiting fulfillment... I wish I had read these reviews prior to placing my order; but shame on me I did not... I would seriously suggest that the Internet site should be removed as it does nothing but steal from people... Last I knew this was illegal...
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms
Jen's Scrubs has been my go to scrub shop for years! They have an awesome return policy that lets you exchange scrubs for different sizes, etc for free so you can find the perfect fit! This helped me out so much when I recently changed sizes and was having trouble getting a well fitted pant. They also run frequent promotions and specials. I never pay full price for scrubs!
I am always so happy with my experience here at Jen's Scrubs! Prices are always the best, and as a larger lady they always have many options for my size too. Haven't ordered from anywhere else in over a year!
I ordered some scrub pants and tops from Jen's Scrubs website and I honestly got very good customer service and quick receipt of my scrubs. I was worried after I had read the bad reviews but I'm not sure what the deal was, because I received quick replies to my messages and a prompt delivery. I'm really happy it worked out the way it did and would order from this site again!
I ordered maternity scrubs for my daughter-in-law. Not only is she pregnant, and needs maternity, she is very tall. Your company offers the longer length in the maternity slacks. She was very happy with the fit. They were also on sale and I received the order really fast. I would suggest that you offer more colors and maybe a couple of different styles of maternity tops.
A pharmacy our size, have been looking for a specific pretty much everything; scrubs brand, embroidery, and of course fast and profissional customer service. Neil showed all of this in few e mails and follow up phone calls. We ordered 18 pairs of scrubs and they are shipped in less than a week. That's efficiency.
We definitely will be loyal customers.
Thanks.
I had a good experience with Jen's scrubs. My only problem with buying new scrubs online is the regular sizes are often too short and sometimes the tall sizes are too long. Its the price for ease on the internet. I may have to start heading out to the brick and mortar shops in the future to find the brands and fit that suit me best.
Overview
Jen's Scrubs has a rating of 2.4 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jen's Scrubs most frequently mention customer service, credit card and several times. Jen's Scrubs ranks 4th among Uniforms sites.
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- Roslyn Heights, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I would like to take this opportunity to personally apologize for any shipping issues you might have experienced over the past several weeks.
For those that have ordered from Jen's Scrubs before, you know our history of superior Customer Service. We built our business on it and it is what we promise to our customers with each and every order!
For our new customers, I realize your first experience may not have been what you expected.
These shipping issues were a direct result of my decision to transition my day to day management of the company to a new business partner on January 1,2016.
Unfortunately, my new partner made several changes to our customer service and inventory management departments that directly impacted how our products were shipped.
I want to re-assure you that as of today, I am again running the day to day operation of the business.
The unsurpassed customer service is back, along with our continued everyday low price uniform offerings.
Additionally, I have reorganized our teams of customer service specialists.
I personally guarantee that both our shipping and inventory controls are back, and will be even better than they have been in the past.
Please note that ALL orders have either already shipped or are in the process of being shipped today and tomorrow.
If there is still an issue you need addressed, please email CustomerService@JensScrubs.com or call 877.672.0962.
All emails and phone calls will be answered quickly and professionally.
In appreciation of your past, present, and future support and business with Jen's Scrubs, I am also providing you with a special one-time 35% off discount code for the next new order you place with Jens Scrubs. Please use coupon code JEN35 at checkout.
Everyone at Jen's Scrubs appreciates your business.
Thank you for your continued support.
Jennifer B.
Founder & Owner
Jen’s Scrubs and Medical Uniforms