• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user wardn6
Delaware
2 reviews
1 helpful vote
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December 25th, 2016

Staff was helpful and friendly. I had issues determining the right stone to request and the staff on the phone took adequate time to review stock to help select the right stone for my wife's ring.

Thumbnail of user justinb108
Minnesota
2 reviews
0 helpful votes
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July 11th, 2016

She is going to absolutely love this! And place keep in a very nice and top notch 100% tip top shape! And thank you for accepting my order, And thank you for your business :)

Thumbnail of user cherylec1
Ohio
1 review
0 helpful votes
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March 9th, 2017

The website was easy to follow the instructions to design the jewelry. I enjoyed designing my own ring, which I included what was important to me.

Thank you.

Thumbnail of user jonh77
Colorado
1 review
0 helpful votes
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January 11th, 2017
Verified purchase

Great experience! We got our ring fast and in a great box that threw my wife off the scent of what it was. You get what you paid for, and you love what you get.

Thumbnail of user neilp25
GB
1 review
0 helpful votes
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November 26th, 2016

The web site was easy to navigate and once you select the product the options to customise were fantastic.
Once all selections complete payment was simple and uncomplicated.

Thumbnail of user shannonm105
Ohio
1 review
0 helpful votes
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May 17th, 2017

Ordering is easy; easy to correct; easy to change and the pricing is comparable with other sites. If you want good quality, cost effective and easy ordering, Jewlr offers has it all.

Thumbnail of user veronicar86
Texas
1 review
0 helpful votes
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April 16th, 2019
Verified purchase

I just received my today! It gorgeous one of kind, customized to your liking! One of my favorite pieces of jewelry and i always have my babies around my neck!

Thumbnail of user judyl69
New Jersey
2 reviews
4 helpful votes
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March 13th, 2020
Verified purchase

I bought a ring that says mom with my son's, and my birth stones. Ordering was quick, and easy. I received my order quickly, and my ring is absolutely beautiful.

Thumbnail of user rebeccar104
Virginia
1 review
0 helpful votes
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August 2nd, 2017

Wish I could have used a coupon with the sale price... Got the piece of jewelry on a sale price but wish I could have used a coupon on top of the sale price discount.

Thumbnail of user jenniferc233
Massachusetts
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I looked on several sites for a mother's ring. Jewlr had the largest selection and the best prices overall. I love that I got to design my ring, and now that I have it, I love it!

Thumbnail of user patrickd74
Connecticut
1 review
0 helpful votes
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February 6th, 2018

The ring looks great! I cant wait for my wife to see it. I like the fact that you can fully customize it and choose the type of finish, 10k, white gold, gold... etc.

Thumbnail of user janiram
California
1 review
0 helpful votes
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February 28th, 2017

The was an awesome experience creating this beautiful ring. This was easy and fun. The ability to choose the gem one wants is also an awesome experience.

Thumbnail of user jessalynl1
Florida
1 review
0 helpful votes
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June 17th, 2018

The ordering and selection process was incredibly easy to use. Excellent website and very easy to navigate and the delivery was perfect on a previous order.

Thumbnail of user samanthak31
Wisconsin
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

Best gift I ever gave. My Mom loved it. I thought the stones would have been a little more visible /colorful then they were but the end result was she loved it. I would buy from again

Thumbnail of user tinaa66
Texas
1 review
0 helpful votes
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December 7th, 2017

Easy & I like the "virtuals". Can't wait to see what it looks like in person! I would recommend shopping here for that person that is hard on your list. You know the person who has everything!

Thumbnail of user sabrinad39
Canada
1 review
0 helpful votes
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December 18th, 2018
Verified purchase

Quick turnaround (received items in under a week). Great customer service (speedy responses) Happy with products- looked as advertised. Will definitely order again from them.

Thumbnail of user jenniferd487
Virginia
1 review
2 helpful votes
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March 27th, 2019
Verified purchase

My experience with Jewel was fantastic! I ordered a mother's ring with 7 jewels across a band. I was shocked when I received it and it was such a quality piece. The band is very thick and each stone is pristine. I have had a dream of making this ring (which is actually a family ring with my husband and my stones also) for almost 10 years. I knew we weren't done having kids so I waited until I was sure our family was complete. I never imagined I would be able to obtain such a beautiful piece at such an affordable price. Having five daughters I couldn't afford to spend thousands of dollars to have a custom made heirloom. Jewel allowed me to do this at an exceptional value without compromising any of the quality. I would recommend this company to anyone! I also utilized the free resizing option that they offer because I ordered my ring half a size too big. The process was quick and customer service was accommodating and user friendly. I am delighted to have my ring and it will never leave my finger. Thank you to Jewel for helping to fulfill a dream of mine beyond what I ever imagined.

Thumbnail of user scottt67
Indiana
2 reviews
0 helpful votes
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February 4th, 2017

I love Jewlr and your Website, my Girlfriend loves the things I get her on here. And the Quality is awesome.Iam a repeat Customer because of great Products and awesome shipping times.

Thumbnail of user jacquelineh636
Canada
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

I ordered 3 classic flip pendants from Jewrl. Admittedly I was a little skeptical about ordering "genuine gold" jewelry online. I find it difficult to gauge gold without feeling the weight. Jewrl's catalog is quite extensive with plenty of alternatives to help make your piece perfect for each customer. When adding stones to your piece you can select genuine or simulated, 10k or 14k and white, yellow or rose gold.
I found ordering quite simple except that there seemed to be a bit of a glitch in the app. I was ordering genuine stones for all my pieces however, during checkout the order changed to simulated stones on several occasions of course needing me to go back a few times to make corrections. This was a little frustrating.
My 3 pendants were created in approximately 10 days, delivery shortly there after. I must admit, the pendants are stunning! They have a good weight to them and are beautifully detailed. Definitely a quality piece of jewellery I will be most proud to gift to my children. Jewrl is definitely now my first stop for quality jewellery!

Thumbnail of user jessen20
Virginia
2 reviews
0 helpful votes
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February 11th, 2017

I ordered February 9th for 2 day shipping free, however unless I pay 9.95 for guaranteeing February 14 the it would not arrive until February 16. Their math only works to their benefit.

Thumbnail of user cp447
Australia
1 review
2 helpful votes
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September 15th, 2023
Verified purchase

I purchased a ring after my father passed to represent him, once I paid I had no contact with the company. I want to ask about delivery time, no reply. I rang the number provided and apparently I was ringing out business hours, was ringing in Australia in business to their business place here. Emailed so many time, never got a reply. Finally I did. I received the ring which is meant to be 10ct gold, no markings on ring, had two well known jewellers look at it and they could not find the marking to say it was 10ct gold. When I was able to get a hold of them, I mentioned this and was told I was lying and that the ring is marked. Sent photos and they admitted it wasn't there. Now they expect me to return the ring so they can fix it. I had this ring made so I could wear it to remember my father and I have had nothing but rudeness, nasty people who called me a lier about not receiving any calls from them till this one. I said I can provide my call log if they like. Disgusting customer service. Beware, once they get your money, they will not communicate with you.

Service
Value
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Returns
Quality
Thumbnail of user dawna61
New Jersey
1 review
1 helpful vote
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December 30th, 2017

100% Satisfied with creating my mothers ring. And also extremely excited to have Afirm option. Im deffinitly going to come back and buy again. Your jewlery is beautiful.

Thumbnail of user miken292
New York
1 review
3 helpful votes
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May 26th, 2019

This place is a joke! Made a purchase from there and the item I received looks nothing like what I was purchasing. Craftsmanship was horrible so I decided I would return it. They have a 99 day return policy but unfortunately with kids and life in general I was not able to meet the 99 days. I emailed them prior to sending the item back stating it would be after the 99 day period and I was told, "You do not have to worry about the needed time to send the item to us". I recently received a call from the company stating they would not be giving me a refund but instead they could issue me store credit. I explained that I would never be shopping there after my first experience and they stated that was the only option. I told them that I was assured I would get my money back and emailed the company stating the item would be returned after their 99 day policy and I was assured that was fine. They stated that was an error and I shouldn't have been told that but still they would not honor their word and refund my money, insisting all they could do was issue me store credit. Beyond unsatisfied and annoyed that they have $350 of mine and the item I purchased and will do nothing about my refund I am owed.

Tip for consumers:
Don’t. The items you will purchase you will regret because they don’t look anything like what’s on their site. Then they won’t give you a refund like they promise. Good luck and you’ve been warned.

Products used:
None of them and will never use an item from there. Terrible quality and customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lukes53
GB
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Really impressed ring came very quick and very happy with service when neckless that it came with had broke and there was no problems sending out a new one

Thumbnail of user jennifera110
Florida
1 review
0 helpful votes
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May 22nd, 2016
Verified purchase

Great and easy! I ordered the 14k white gold caged jewerly ring for a gift for my mother in law for Mother's Day. It was very well packaged and she absolutely loved it.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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