Jewlr

The order stated that it would arrive on mothers day(the 8th). After payment receive date changed to the 18th. When I contacted customer service with my issue I was told that the only give "Estimated" Receive Date and cannot give a shipping time.

**Update**
Even though they said that they could not have it ship before mothers day they must have pushed my order to the top of the list. My order came on the 6th.

I wrote a review on Jewlr.ca on February 4,2023 for the Janelle style ring entitled "Close Enough". Now 3 months later, after typical everyday wear, I have to change my review to 1 star. Not surprisingly, when I try to submit a negative review on the same website, it is removed within a few hours.
The Sterling Silver was only a coating; the ring is not solid silver. The coating has completely worn off! I had been thinking the ring was getting tarnished and did a thorough clean using a microfiber towel, water and baking soda. I want to add that there were no cleaning instructions included with the ring. Anyway, the ring remained dull after cleaning and when my husband and I looked at it closer, we realized that the ring was only silver plated and it's just dull metal underneath.

So my former 5 star review needs to be updated. This is NOT Close Enough and is in fact Not Acceptable. Unfortunately I'm disappointed with the quality, value and longevity of this piece.

The attached photos show the dramatic difference between the first week of having the ring and 3 months later.

I've asked for my money back and have submitted a complaint with the Better Business Bureau.

CUSTOMER SERVICE IS NON EXISTENT Two reviews. My necklace broke and I had to pay repair as out of warranty, they make you pay return postage also! When they repaired it came back shorter, I complained and they said this is what you ordered originally. I said that's impossible and proved by photos it was remarkably different. They had to make me a totally new one.
On buying another product a locket, the catch snapped and it couldn't be repaired. I had paid for photos to be inserted, this cost me extra, they then blamed myself for how I had inserted the photos. Sent back (paying postage) and now have a refund but it's been a nightmare. On asking to talk to a manager and complain all requests are ignored and complaints.
My original necklace has snapped again (poor quality) therefore I'm drawing a line and never using them again. They didn't even give me any compensation.
During all this my grandparents had both died and I bought the locket from the savings they gave me. I told them this but they ignored as-well. No compassion and arrogance.

Very beautiful mothers ring with my 3 sons birthstones in it. I liked that it's custom to my wife, with an affordable cost even with enscription. Unfortunately it was a surprise and bought the same size as her wedding ring finger and turns out her right hand ring finger is larger so will have to send back to be resized. I hopefully will have the same great experience with that as well.

I purchased this ring with my parents in mind cause since I loss them I try to keep them alive in my heart. I also have all of our birthstones inside the ring I just want to say I'm very happy with it I love it thank you

JEWLR is absolutely fantastic! Any and all jewelry I get I purchase from JEWLR. The quality of the jewelry is impeccable! Can't be found anyplace else! Definitely worth taking a look and purchasing jewelry here! You WON'T be disappointed!

Awesome jewelery website thats easy to navigate with Amazing jewelry options along with several options for customizing and personalizing the jewelry to what you want I'm very pleased and plan to come back to this site in the future.

I designed a family ring on Jewlr and hinted to my husband using the clever online feature of their website.

He surprised me with the ring which was a yellow gold caged claddagh with our birth stones inside.

The ring was much larger than expected and absolutely beautiful. People stop me everywhere I go to ask about the ring. It's literally eye-catchingly beautiful and unique.

We did order the wrong size, and we in the middle of the atlantic when he gave it to me (on holidays) so we had the ships jeweler resize it. He commended on the quality of the ring and was shocked to know we designed and bought it online.

I'm looking forward to more pieces from Jewlr.

I ordered an infinity ring with "... and beyond" engraved and it was delivered today (day early) and I am MORE then happy with it! It is absolutely BEAUTIFUL and so much prettier then online! Words cant express how happy I am and I will definitely be ordering more!

Ordered here my jewellery for the wedding, and it was a wonderful price and an amazing quality! Will definitely order again when having any upcoming events.

I purchased earrings as a gift for my daughter, backed by a 90-day return guarantee. However, due to medical reasons, she couldn't wear them immediately. It wasn't until three months later that she tried them on, only to find one earring was broken and unfit for her ears. When I reached out to the company, they offered a credit, deducting costs due to the warranty period's expiration. Despite my agreeing to their terms and sending the earrings back, all communication from their end ceased. They've completely ignored my attempts to contact them.
What's particularly disturbing is their active suppression of negative reviews on their website, leaving only positive ones. This deceitful behavior led me to take action against the company for consumer fraud and deception. I've gathered the removed screenshots of my honest reviews on jewlr.com to support my case.
It's a disgraceful situation, and I don't recommend anyone to purchase from this company. As promised, I intend to share my complaint and claim across numerous websites to ensure others are aware. Dealing with scammers like this is something I won't hesitate to pursue legally.

Lovely piece of jewelry, communication great. Personalised and quick.

But I hate when your asked to give ratings then told there must be a minimum of so many words before you can submit:-(

This necklace with my initials area perfect size for me. If you want a bigger circle get large. Nice chain all sterling silver very pleased. Will order again for sure!

I placed a rush order for an engagement ring. The team made sure I've received it on time and it is absolutely breathtaking! Exceeded my expectation, will definitely recommend!

Not going to lie i was very sceptical about buying an engagement ring online but was 100% worth it, great value for money. Even got my delivery before expected date. Quality is unreal!

I had a chat support session with a lady named Lisa an she took care of me in under 5 mins. Fastest service I've ever gotten in almost 30 years besides my husband.

Easy site to navigate, also got to use discount code which paid for free gift wrapping and an extra 5$ off my order! Very pleased. It's the small things that matter.

VIP coupon says 10% discount on 1st order but that must be on full price as it said my sale price was cheaper, this is misleading. Otherwise great how you can personalize the item

Was able to correct an error I made in my order with a simple email. The rings arrived earlier than anticipated and are exactly as described and pictured.

Alex from customer service is very knowledgeable and informative in providing accurate and descriptive information on each product. Ask for him! Extension #208.

Exceptional service, delighted with my customised ring. Found Jewlr whilst doing a search for customised silver jewellery. Will definitely use again! Many thanks

Sister necklaces all broken when received they wanted pictures sent sent jewelers bill for repair refused to pay it will never order again and also ring sizes are not true to size

The Jewelry is extremely beautiful and at fair prices. Perfect for gifts since you are able to personalize. I am so excited to give my mom the ring she deserves!