• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user staceyg64
Florida
1 review
0 helpful votes
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December 11th, 2018
Verified purchase

I will absolutely be a customer for life of Jewlr. I commissioned Jewlr to make a mother's ring for my mom. Everything from the timeliness to excellent craftsmanship was phenomenal. My mom was speechless. She doesn't wear jewelry and has worn this ring everyday. The presentation included an embossed card and beautiful box. I feel like such a good daughter. Thank you!

Thumbnail of user jorgea30
California
1 review
0 helpful votes
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March 9th, 2017

Was looking for a promise ring for my girlfriend and I'm currently a college student so I can't give her the world quite yet... but the product I found here made me feel confident she's going to love it and treasure it!

Thumbnail of user chrisw607
California
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

The ring i purchases for my fiance was amazing. Unfortunately i had picked a rose gold accent which she did not care for. I contacted them to see about having the rose changed out for yellow gold and they were very accommodating. In the beginning i took a chance on a company i had never heard of, but i found their product to be so amazing. The ring was returned earlier than expected and my fiance is so incredibly in love with this ring. Thank you so much Jewlr. I will order from you again.

Thumbnail of user ashleyr90
West Virginia
1 review
0 helpful votes
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November 22nd, 2016

I'm very excited to receive my ring I have wanted a cage mother ring for 2 years. Finally this Christmas I'm getting one. Of course I had to place the order because my husband has no clue how or what to do and I didn't trust him enough to get the one I really wanted with all the right stones. I can not wait!

Thumbnail of user brycew7
Australia
1 review
0 helpful votes
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November 28th, 2016

1800-220-906 - this number has a recorded message all the time saying that the number is wrong and to check the number and try again. I emailed Jewlr support but as yet have not been able to talk to anyone in Australia. I went ahead and placed an order anyway, hoping all will go smoothly.

Thumbnail of user andrew2325
Indiana
1 review
1 helpful vote
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February 7th, 2017

Everything was easy to understand and the process is simple. They have a large selection of different styles of rings, it was hard for me to pick the right one, because there are many nice rings. Thank you!

Thumbnail of user mervem1
California
1 review
0 helpful votes
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November 17th, 2017

This is my second time ordering from here, the item I last purchased was great quality, and arrived sooner than expected. I ordered from here again, knowing i'll get something quality that will arrive way before the holidays.

Thumbnail of user sarahm767
South Dakota
1 review
0 helpful votes
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January 3rd, 2019
Verified purchase

I ordered a mother's ring for myself for Christmas. Great selection of styles and a very cool feature on the site that shows you what your ring will look like with your stones. I ordered on a Monday and had my ring in a week. I opened the book and just loved it! More beautiful then I even expected! Fit great, I used sizing guide on the website. Beautiful jewelry, fast service. Plus a pretty free gift and reasonable prices.

Thumbnail of user samanthaw373
Canada
1 review
21 helpful votes
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July 7th, 2021
Verified purchase

I bought a Tungsten ring from them for my boyfriend and it cracked within 2 months. They sent me another one saying broken tungsten is a rare occurrence and they're durable. The new one broke again and cut my boyfriend's finger! They won't do anything about it since its past warranty - overall paid $100+ for quality that's $#*!ter and more expensive than Pandora, what a joke. GARBAGE quality, they probably purchase these from aliexpress and resell. DO NOT BUY!

Thumbnail of user kristinap160
Texas
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

This company saved Christmas! My daughter has wanted a custom name necklace ever since she was little. Money being what it is, it has been hard to get it for her. This Christmas, I finally had the money to order the necklace of her dreams. UPS lost the package and the hope of seeing her delighted Christmas morning was lost. When I spoke to customer service, they told me they would check with UPS to see what happened. The next day, I received an email saying that they were sending me a new necklace to replace the lost one! Best part, it is going to arrive by Dec 21st! Thank you so much for the excellent service and especially for thinking about your customer!

Thumbnail of user leahb26
California
1 review
0 helpful votes
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May 22nd, 2016
Verified purchase

The purchase and shipping of the item was all very easy. It was nice that they sent you a message via Facebook when the item shipped and was delivered. The only thing is the ring/stones look much bigger in the photos. Once you receive the ring the names and stones are SO small that you have to get glasses to read and see them. That was the only disappointing thing. Probably won't purchase another from this site for that reason.

Thumbnail of user moniqueg31
Canada
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

It was my first time ordering from this site... Was kind of worried, but, order a 10k gold chain and pendant... I can honestly say that I'm more then pleased!

Service is really fast!

Kindly yours...

Thumbnail of user adamb2074
GB
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Can't describe how happy I am with my purchase, love it and a year down the line it still looks brand new

Thumbnail of user mikeg186
Mike G. – Jewlr Rep

Thank you for your feedback Adam.

Thumbnail of user angeliqueb6
Washington
1 review
0 helpful votes
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November 27th, 2016

We purchased our wedding sets from jewlr and could not be happier! We're back, my husband just picked out my anniversary present! Jewlr is fast, beautiful jewelry, fantastic customer service and a free gift with each order... So happy to have found a reliable source for reasonably priced jewelery!

Thumbnail of user sophieh24
GB
1 review
0 helpful votes
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June 13th, 2016

Website states 1-3 days arrival. Never even got a dispatch email in that time. Company unreachable via telephone and only one of my emails was responded to saying it's actually 1-3 days shipping. No dispatch in time frame given and no response to emails. Order was for my Mums birthday so greatly inconvenient. A week later I cancelled the order as was no use to me late but they sent the next day regardless. Have to refuse the goods on attempted delivery so as to not have to return at my own expense. PayPal and trading standards working with me... Hopefully this appalling company is stopped from trading soon. Some of these positive reviews are suspiciously defensive?! All negitive ones are same problem as mine which speaks volumEs

Thumbnail of user christinee77
Delaware
1 review
0 helpful votes
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September 29th, 2018
Verified purchase

Purchased triple heart pendant which I absolutely love... after wearing a few times the chain broke. Contacted Jewrl and received prompt response. They provided instructions on sending chain for repair, no cost to me. Within one week I received repaired chain! I am very impressed with this company. They have excellent customer service. I will definitely be making future purchases from Jewrl. Thank you.

Thumbnail of user lisas1055
California
1 review
0 helpful votes
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April 20th, 2019
Verified purchase

I ordered the Rita engagement ring and I am so very pleased with my purchase. I will be getting married next month in Vegas to a wonderful loving man. He had My Perfect Love engraved on the band and it brought tears to my eyes. The pictures of the ring do it no justice. Absolutely stunning!

Thumbnail of user kerryd134
Virginia
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Easy shopping. Nice pieces of jewelry… great prices. Fast personalized items received… beautifully made! Had an issue, emailed customer service, hit back to me within an hour. Resolved it quickly. The issue was with the usps, not the jeweler. I'll be buying again from here …

Thumbnail of user joanneg476
Florida
1 review
3 helpful votes
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February 9th, 2023

I placed an order using paypal. No order review or address confirmation came up, it just processed the order. It ended up using my old address. I immediately contacted the company. After being on hold for several minutes the message said I would be called back but no one called me back. I followed the instructions on their website to make changes to my shipping address. I emailed them as per their instructions. I emailed again and again. I called again and again. Then I got an email saying my order shipped to my old address. Finally got an answer at customer service and they said there is nothing they can do. Really jewlr? This company is a scam I can only guess that their positive reviews are planted by them because there is no way anyone would give them a good review.

Tip for consumers:
don't!

Products used:
jewelry

Service
Shipping
Thumbnail of user helenb627
GB
1 review
0 helpful votes
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November 17th, 2020
Verified purchase

Beautiful piece of jewellery, arrived week after expected arrival but not their fault, they don't control the postal system. Didnt get requested free gift so sent a quick email and such a lovely response, came home few days later to the free gift

Thumbnail of user jadiev
Illinois
1 review
0 helpful votes
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December 9th, 2016

Rings are pretty but seem to get dirty quickly and diamonds aren't stable completely as well as scratching around the band happens where as it looks like the ring is peeling. Love rings from here though depending on what one you pick out.

Thumbnail of user skylarb6
Illinois
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

I put an item in my cart when it was at a reduced price (~$90) and when I went to purchase it about 2 weeks before Christmas, the price had gone up to well over $100! I decided to buy it because it was my mom's gift, BUT that doesn't mean the price should've gone up! I even emailed them about it to get a credit back for the price change and they essentially told me to $#*! off. Never buying from Jewlr again.

Thumbnail of user christineb345
Canada
2 reviews
1 helpful vote
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January 24th, 2019
Verified purchase

I have ordered several times now and will continue to shop with Jewlr. The prices are awesome, the quality is great and when I did need something minor fixed, they were kind, compassionate and quick to help me out. Their selection is incredible and includes almost anything you can think of with personalization and/or birthstones too. Would recommend this company to everyone!

Thumbnail of user michellel424
GB
1 review
0 helpful votes
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February 8th, 2019
Verified purchase

The ring I have just received is perfect. It is very well designed and the customisation detail is fantastic. For the price, quality and customer service Jewlr get 10/10. I wasn't sure what to expect as this was my first order, but I absolutely love my new jewellery. I 100% recommend this company!

Thumbnail of user virginiat20
Wisconsin
1 review
0 helpful votes
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June 3rd, 2016

After looking through one site after another with ugly, outdated, or crazy looking rings, I'm glad I found jewlr.com :) Nearly put 4 stars because I called customer service and they couldn't tell me if they used copper in their white gold.

Tip for consumers:
Do a seach for coupon codes. I found a 10% off in about 2 minutes.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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