• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user roxanp
Canada
1 review
0 helpful votes
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November 3rd, 2016

This is the 2nd time I ordered from jewlr. I love their products and they ship really fast.

My first order I was hesitant but when I received my order, it was high quality and my husband loved it.

Will definitely order again!

Thumbnail of user paydayo
California
1 review
0 helpful votes
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May 28th, 2017

I had it rushed delivered... waiting to see if it is "Rushed
It says it won't be ready until June 7th so we will see. Everything has been great.

I tried to get it here faster. So we will see. Two day was only a day difference

Thumbnail of user philc43
Canada
1 review
0 helpful votes
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December 8th, 2016

The experience was amazing, From taking time to designing the jewelry, to manufacturing time, to shipping, Could not of been any better, And the Ring was Perfect. No design flaws, from the engraving to the intricate design of it all, absolutely will recommend to my friends.

Thumbnail of user paulah41
North Carolina
1 review
0 helpful votes
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December 22nd, 2016

Super simple and easy to personalize. I was able to make two necklaces; One for my grandmother containing 8 birthstones of her daughter, son, daughter-in-law, granddaughters and grandsons. And one for my mother-in-law containing 2 birthstones for her two sons. I will definitely be shopping with Jewlr again!

Thumbnail of user roxanneb9
Missouri
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Easy site to maneuver. Gem size very oversized in pictures. I am not happy with the size of the simulated gems in the ring - we can hardly see them, except for the simulated ruby. Very disappointed in that.

Thumbnail of user novas4
Texas
1 review
1 helpful vote
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January 22nd, 2017

Selecting and "making" the ring was so much fun. With my ring being a "high value" ring I had to speak to a manager to verify it was me and make sure everything correct. Later I had to change the size and there was no issues, extra charges or anything, just happy to oblige. I had a set date it was being shipped and to my pleasure it was overnighted, I had it the next day! It is perfect! Exactly as I pictured it, and fits perfectly! I will recommend jewlr.com to anyone and everyone!

Thumbnail of user jamesw862
New York
1 review
0 helpful votes
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July 11th, 2018
Verified purchase

Super late review it was great I was actually goin threw my email I wanted to buy my girlfriend another ring threw your site I forgot what size she was can you please email me the size of the last ring I bought *******@gmail.com

Thumbnail of user maggyr1
Canada
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

I was very surprised at the quality & weight of the pendant for the price I paid. When I received it and opened the box it was too beautiful for words. My husband was alittle choked up at the sentiment and how it looked. The best part is that it was 100% refundable but luckily it didn't come to that but it was reassuring knowing that I had the option.

Ordering online was super easy and I really liked that the images were in real time, every time I changed a stone it was updated immediately - I knew exactly what I was getting.

I will be a repeat customer for sure.

Thumbnail of user colleenj2
New Hampshire
1 review
0 helpful votes
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October 27th, 2016

I received a ring as a gift for my birthday and liked the quality of it. I decided to look at the site for a gift for my daughter and found the perfect gift. I tried to look at the reversible rings but got kicked off the site twice. I decided to not bother trying again but think they are something I would like to look at in the future. Thanks, Colleen from NY

Thumbnail of user zoef83
Australia
1 review
2 helpful votes
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November 7th, 2023

* Ordered a letter "N" necklace for a friends 40th birthday in July 2022 and was sent a child's necklace.
* When I inquired with Jewlr they denied it (this necklace would not of fitted any adult neck) and they advised the way to fix the issue was to pay more money for an extension + postage to send the necklace back.
* Begrudgingly paid for an extension and was sent back a necklace with the extension but the letter "A".
* They tried to get me to pay to send their necklace back (even though it was their mistake they sent a necklace with the wrong letter back) and after numerous unanswered emails (weeks and months going by) they finally sent a new necklace with extension to me with the correct letter (noting this is now August 2023 and my friends 41st birthday had now gone by)!
* There is little to no customer service, the quality of the jewellery is average and very thin and I would not recommend anyone buy from them.

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Thumbnail of user micheleb49
North Carolina
1 review
0 helpful votes
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May 17th, 2016
Verified purchase

From the easy ordering, to delivery time, to the quality of the product I ordered... Everything was great! The process was amazingly easy, fast, and high-quality just as promised. The ring I ordered was even more beautiful than the picture showed! I wouldn't hesitate to order again.

Thumbnail of user denisd24
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

The ring is as expected: very nice, very classy and delicate. Well Worth the price and the delivery was fast. My wife really enjoed it as well as the little necklace that was sent with it as a gift! The Customer service is also classy. Thanks

Thumbnail of user kennag7
Australia
1 review
0 helpful votes
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September 9th, 2022

Ordered the Personalized Name Necklace with rope chain and SO disapointed in the quality. Chain is so thin, clasp is weak. The name is so thin it bends. Waste of money :( Wanted to give this to my niece for her 18th birthday but cant as quality is so cheap. Very very disappointing

Value
Shipping
Quality
Thumbnail of user alexandera108
New Jersey
1 review
0 helpful votes
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December 29th, 2019
Verified purchase

First and foremost, the ability to CUSTOMIZE jewelry like this is innovation at it's finest, if you want to tell somebody you love them this website offers several ways for you to do it in your own unique way. Though the pieces are much smaller than anticipated, I wouldn't buy an engagement ring here, but they still look phenomenal and everyone I gave a custom piece to enjoyed theirs (3 persons) especially the woman I love which was most important. Size doesn't always matter! Lastly, I have to mention the customer service, some websites you send emails, call, and walk 500 miles just to reach somebody and have them them help you, I sent ONE email and they got back to me within a day. Truly outstanding and great business, I hope this company goes as far as those big name places that offer the same old everything.

Service
Value
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Returns
Quality
Thumbnail of user joelp32
Indiana
1 review
0 helpful votes
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February 16th, 2017

I love this site, beautiful custom jewelry. This is my 2nd order in less than a year. If I had to think of one down fall of the site is the amount of time it takes to get your peice. BUT it is custom and right every time. My wife loved the 1st item I bought and I'm positive she will love this one too. Thanks again jewlr!

Thumbnail of user marianr6
Ohio
1 review
6 helpful votes
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January 24th, 2017

Ordered a birthstone ring for my granddaughter. I was given the option to order two additional items at a discount.

One of the aquamarine stines fell out the first day. The necklace changed colors after one week. The ring was not cheap. Junk jewelry.

Thumbnail of user maryannem8
West Virginia
1 review
0 helpful votes
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November 6th, 2016

I didn't know what to get my mom for Christmas. I found the perfect mother's ring with mine and my sisters' birthstones. I was also looking for the perfect engagement ring for my boyfriend. I can't wait to see his face.

Service
Value
Shipping
Thumbnail of user miriamv4
California
1 review
4 helpful votes
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December 29th, 2016

I found a claddah ring that I really liked and purchased it as a gift to my boyfriend this Christmas. The ring is very well detailed but it came with one humongous flaw, it turned his finger army green. I am extremely disappointed with this ring and expected more out of a ring that cost $100. I understand that a great quality ring will be a little more pricey than that. However, if I wanted a ring to turn his finger green I would have bought one off of a twenty five cent machine.

Thumbnail of user guoweiw
Canada
1 review
3 helpful votes
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March 18th, 2021

I bought a necklace worth more than 300 for my daughter, but after wearing it for a month, I found that the necklace had quality problems. I returned the product. I found that the goods arrived at their company on February 8th, but I still did not receive their company's refund on February 16th, and I sent an e-mail inquiry for a few days, but there was no reply. Poor after-sales service, poor quality, will never buy again

Tip for consumers:
Waste time and money to buy

Service
Value
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Thumbnail of user aprilc121
Texas
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

I ordered my mom a mother's ring with our birthstones and names engraved on it. The ordering process was easy and it shipped quicker than I thought it would. The ring is beautiful and my mom loved it!

Thumbnail of user todds70
Texas
1 review
4 helpful votes
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December 18th, 2016

I ordered ear rings and a pendant for my wife with my childrens birthstones inside (the caged style). The birthstones are all but invisible! You literally cant see them at all if you are more than6 inches away, both pieces basically just look like the silver cage with nothing inside. I checked the box to see if they fell out. The stones pictured online are AT LEAST 5 times larger than what I got inside the jewelry. Maybe if you go with the fake stones theyll be bigger, but I paid extra for real gems and Im embarrassed to give them to my wife!

* Jewlr attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user briang110
Montana
1 review
0 helpful votes
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February 18th, 2017

I absolutely Love your company and this is the second time I have used your site and ordered from your company. I would more often if I had the money. I love the afordability and the customized selections you can't find anywhere else.

Thumbnail of user kimberleyg32
GB
1 review
2 helpful votes
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December 27th, 2020
Verified purchase

I suggested this ring with non genuine stones, I silver my husband surprised me with the 14k genuine stones and love love love inscriptions. I cried my eyes out because it was so beautiful, better than I ever imagined and had my three stars on it.
I couldn't Thankyou enough for making our 15th Christmas together a special, romantic and heartfelt one with tears of happiness

Just beautiful

Tip for consumers:
Just buy it, totally worth it

Products used:
Jewellery

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Thumbnail of user andreas739
Canada
1 review
0 helpful votes
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November 16th, 2019
Verified purchase

I had to return my ring for resizing and they paid my shipping plus kept me informed at every new step my ring took. This was my 3rd purchase from them and every item has been beautiful and well made.

Thumbnail of user robino202
Massachusetts
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

We had a wonderful experience with Jewlr. The ring is even prettier than pictured on line. Our daughter was so happy to receive her very special gift for her Birthday.

Tip for consumers:
Just make sure you order on time for your delivery. This company comes through on time but if you order to late, it won't be their fault.

Products used:
Jewelry

Service
Value
Shipping
Quality

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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