• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user bellar12
New York
3 reviews
0 helpful votes
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November 6th, 2016

While this site has excellent deals and promotions, it kept rejecting my debit card information even though everything was right and there was definitely enough money. Thank God for being able to purchase through amazon.

Thumbnail of user maryc378
Illinois
1 review
3 helpful votes
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November 29th, 2017

I like that when you set up one piece of jewelry with stones and names, if you look at others, it automatically inserts the same ones, without having to create it all over again. I just hope both items are as nice as they appear online.

Thumbnail of user jenniferg1203
South Carolina
1 review
3 helpful votes
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December 8th, 2020

I've been ordering off of this website for the last two years for all my gifts to friends and family. This year I mistakenly ordered the wrong ring size for my boyfriend for Christmas. It was just slightly too big. Stan and Lisa with customer support emailed me back very promptly and with helpful options to fix my issue. They were very kind, professional and I got everything situated within 24 hours. So now the correct ring is on it's way and should be here before Christmas. Thank you so much Jewlr! You guys are amazing! -Jen G.

Thumbnail of user thomasm213
Oklahoma
1 review
0 helpful votes
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December 13th, 2016

Good selection, almost to much to absorb. I liked how the customization went along with everything you looked at. The only think that kept it from being a full 5 star is the discounts are confusing. Thanks!

Tip for consumers:
Look for discounts at retailmenot

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Value
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Quality
Thumbnail of user monicaa119
Canada
1 review
0 helpful votes
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March 13th, 2020
Verified purchase

I have purchased several pieces from this company and it is a very simple process to order, the items were of good quality and service was really quick. They even include a free jewelry item as a bonus. I highly recommend them.

Thumbnail of user sarai49
Canada
1 review
0 helpful votes
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October 30th, 2020
Verified purchase

Thank you to Jewlr for the beautiful name necklace. They were so professional, helpful and easy to contact by phone or email. They also gave a pretty free gift with my purchase. I would recommend Jewlr.

Thumbnail of user omarib
New York
1 review
0 helpful votes
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February 11th, 2017

Great products, really easy to navigate the site. I love how affordable it was. And the offer price ranges for everything. Plus they offered delivery by Valentine's Day. That's a plus I'm at very happy... can't wait the see my wife's face when she see it..

Thumbnail of user danac158
Virginia
1 review
0 helpful votes
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September 11th, 2019
Verified purchase

I ordered two rings and received them in a timely manner. I absolutely love one of them - it's exactly what I wanted and fits perfectly. Unfortunately, I am returning the other ring as the stones seemed smaller than how they appeared in the image shown on the site. Customer service has been kind, responsive and very helpful with explaining my options. I would definitely buy from Jewlr again.

Thumbnail of user leonh138
GB
1 review
3 helpful votes
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June 24th, 2021
Verified purchase

I recently purchased a ring for my better half through Jewlr and stupidly I messed up applying my new customer discount to my order, Ana A, one of the lovely assistants, sorted this discount out for me post order completion and I've never received such excellent and efficient customer service like it! Would recommend to anyone looking to find amazing jewellery at a reasonable price from wonderful and caring people! Put a smile on a retail sales assistants face, which is no easy feat.

Thumbnail of user glenk13
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Great experience. Had an issue when ordering and the phone center helped out very professionally and courteously. I defiantly recommend the product as well. Will promote if anyone I now is seeking this kind jewelry.

Thumbnail of user joaninep
Maryland
3 reviews
12 helpful votes
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April 29th, 2019
Verified purchase

I rec'd my first piece of jewelry from this company and was very happy w/ not only the bar ring but they also added a free pave heart necklace! The quality was excellent and the box it came in was fabulous! I will definitely be shopping here again! Very satisfied customer for sure!

Thumbnail of user tinaf96
Mexico
1 review
0 helpful votes
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June 14th, 2018

Its a great place for any occasion gift. I spent 3 hours looking for a site like this but all were either way, way over priced or the disclosure was may not receive in amount of time given (longer than a month, not including the week to process order). I am in love with this now. Everyone in my family's getting something special for their birthdays

Thumbnail of user jesset80
Canada
1 review
0 helpful votes
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June 4th, 2019
Verified purchase

I ordered a beautiful personal necklace of my sons name for my wife on her first Mother's Day, which she loved.
Jewlr included a free gift along with it which complimented it beautifully but was broken. Upon notification they immediately sent a replacement completely free of charge.

10/10 service. Would buy again.

Thumbnail of user kimp155
Georgia
1 review
0 helpful votes
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February 2nd, 2018

This website was very helpful for helping me find the perfect promise ring for my special guy. Honestly, the biggest problem I faced was deciding on just one because there were so many stunning rings. Id definitely recommend this website to family & friends.

Thumbnail of user barbaram761
Florida
1 review
0 helpful votes
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November 24th, 2019
Verified purchase

Love my necklace! I contacted this company to inform them that I didn't receive my necklace, even though I was notified that it had been delivered. They immediately began making another one. Their customer service could not have been better. Would definitely buy from Jewlr in the future.

Thumbnail of user sandrah2435
Canada
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

I never expected the craftsmanship to be so awesome. It was exactly what I ordered and was delivered earlier than expected even with a minor change on one of my granddaughters name. No hassle, no extra fees. Highly recommend.

Thumbnail of user bobb1477
Canada
1 review
1 helpful vote
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August 19th, 2021
Verified purchase

Originally bought 2 name necklace, but another grandchild came along. Phoned customer service and they walked me through the steps to send back the original and add a third charm. Clear and concise and it all worked out great.

Thumbnail of user barbarai48
New Jersey
1 review
0 helpful votes
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July 11th, 2019
Verified purchase

The original ring order arrived with some finishing issues. After sharing photos of our concerns, customer service was prompt to provide return Instructions for repair. Additionally, we needed the ring two sizes smaller. Jewlr also promptly refunded the premium for the size originally ordered. After about 2 weeks, we inquired as to the status of the repair and within hours we received a reply with the estimated date of delivery. We had an upcoming family reunion over the July 4 holiday and very much wanted to share this occasion with them. We asked if possible, could we receive ring on or before July 3. Again, within hours of our request, customer service said delivery could be expedited for July 3. The ring arrived as promised and was exactly what we hoped for! If customers are looking for quality, value and excellent customer service, look no further. Thank you Jewlr for an outstanding experience!

Thumbnail of user haleyn3
California
1 review
0 helpful votes
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August 5th, 2017

Bought my husband a ring off here. Presentation was amazing. Got a custom box wrapped and everything. Was amazing quality all around. AMD then opened, and the ring was better than expected. We have orders rings for him on other websites and returned them because they were nothing like the picture. But jewlr exceeded Mt expectation. Now I'm getting my ring from here! Custom opal engagement ring can't wait. Thank you jewlr

Thumbnail of user todds80
Colorado
1 review
0 helpful votes
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May 3rd, 2017

The site was rather easy to navigate and walked your way through. I am not tech savvy at all so I appreciate it. Would have been nice to get a first time buyer coupon (hint, hint). Will be back and spread the word

Thumbnail of user lillianc146
Michigan
1 review
3 helpful votes
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February 20th, 2022
Verified purchase

I purchased a tungsten metal ring that broke within a week of light wearing. I emailed yet they said they couldn't replace or fix it. They offered 30% off if I wanted to purchase the same ring again, but I will not be shopping ever again with this company, and I hope you don't either. A discount doesn't fix my broken ring I spent $180 on. The 30% discount is only about $20. Thankfully they refunded me in full but I'll be purchasing a ring elsewhere.

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Thumbnail of user caroln30
Michigan
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

It took over 3 months to get my account straightened out (which is the ll/23 date). There were some good customer service representatives... but, they didn't seem to communicate. All the products were much smaller in person than presented in my opinion.

Thumbnail of user alexanderm167
Vermont
1 review
2 helpful votes
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August 29th, 2019

When I first ordered from Jewlr, it was a promise ring for my girlfriend that I wanted to gift her before leaving for basic training in the Marine Corps. I ordered it in the middle of August, the back to the school sale saved me $50 on the ring and customized box. I thought it was too good to be true. The ring arrived 4 days early so I could propose it before basic, and it was amazing, a great material with no loose parts or damage anywhere. The ring was beautiful and my girlfriend loved it. Thanks to Jewlr I got this ring at a fair price without paying ridiculous jeweler fees that most businesses charge.

Thumbnail of user jitendrap2
GB
2 reviews
20 helpful votes
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March 5th, 2017

Had our rings made here. My partner's ring ring fell out. Having sent the ring back they said the ring was bent. How is that even possible. So I had my ring check at a jewellery shop and they found a flaw in the design. It's thin and the base making it weak and of poor quality. Further more the refund I got was not the full £204 but £50 less. Rip off company. Would not recommend to anyone.

Thumbnail of user christinas64
Canada
1 review
2 helpful votes
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February 3rd, 2016

I recently ordered two rings, a bracelet and a mothers charm... My order came sooner than the expected delivery date and every piece is beyond my expectations... Beautiful... Much, much nicer than anything I saw in stores... I absolutely love the interactive web site so that you are able to see the finished customized product... So much fun... I will definitely continue to give them my business... I would highly recommend them and you can't beet the prices... Awesome, awesome... This company rocks...!

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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