• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user briant85
New York
1 review
1 helpful vote
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May 31st, 2016

Everything was great except the free gift offer, only ONE OF THE GIFTS ARE FREE, the others cost extra even though you say, pick any if the following FREE gifts as a thank you for your business! Very misleading abd the actual free gift you offer is CHEEZY AT BEST!

Thumbnail of user seana60
Nebraska
1 review
19 helpful votes
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February 15th, 2018

The first time I wrote a review Jewlr marked my honest review as spam. I never write reviews, bad reviews at that but I felt I had to, at least try to save many people from the same issue. My boyfriend bought me a ring from here. When the ring got here it was beautiful 3 days later the "genuine gems" turned black (they charged us extra for these stones because we didn't want the simulated stone). I requested a return they sent me the information to return the ring. They agreed the stones shouldn't have turned. I returned it and 2 months later they got back to me. They said they were going to refund me but they were going to charge me 25 precent processing to melt down the ring etc. so a ring that we paid $300 for we were only going to get back $190. I even asked to exchange the ring and they would only give me $190 credit towards another ring. Their return policy says if we are not happy they will gladly accept our returns for a full refund. The return policy is directly on their site. They refused to honor that even though it doesn't state anything about the processing fee. So now they still have the ring and we are out of $300. It really hurt my feelings to not be able to wear the ring my boyfriend bought me. What a terrible experience. We will never do business with this company again. Lesson learned.

Thumbnail of user darnellb7
Texas
1 review
0 helpful votes
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October 19th, 2017

This was very quick and easy for me. I had no problem finding a beautiful and unique ring for the woman I love. So far so beautiful, I will let you know if the order makes it around the 31st.!

Thumbnail of user miltonr11
Maryland
2 reviews
0 helpful votes
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June 17th, 2017

Dear Sirs
I love your products. Very nice and special. Looks great with any attire and very pleasing to the eye
Thanking you in advance
Milton Elijah Russ II
Master Percussionist Drummer Vocalist

Thumbnail of user matthewb114
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Very happy with the service, even when I needed to return the ring for resizing the staff was always very helpful and replied to all my emails promptly.

Thumbnail of user trishaw11
Texas
1 review
0 helpful votes
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February 3rd, 2018

PLACING ORDER WAS VERY EASY AND ORDERING WAS VERY SIMPLE... LOVE THIS ONLINE STORE! GREAT CUSTOMER SERVICE! HAD TO REORDER MOTHER'S RING AND CUSTOMER SERVICE WAS EXCELLENCE EVEN THRU EMAILS... AND TALKING TO THEM ON THE PHONE WAS OUTSTANDING. I WOULD RECOMMEND THIS WEBSITE AND THE CUSTOMER SERVICE TO ANYONE WHO IS THINKING ABOUT SHOPPING ONLINE FOR JEWERLY! THANKS FOR MAKING MY JEWERLY SHOPPING EXPERIENCE A JOY!

Thumbnail of user maryw601
Maryland
1 review
4 helpful votes
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January 30th, 2019

I spent almost $200 on a custom ring for my mother for Christmas
Immediately upon opening the box I was in absolute shock at how cheap it looked and how the photos online looked much better than the actual product
The ring looks like it was bought from Walmart for $50
Because it was too close to Christmas for me to change gifts I gave it to her anyways
It's only January 26th and the ring is scratched up dull and the engraving is barely visible (though you could barely see it to begin with)
I expected much better quality for the price
I was way more impressed with the custom box than I was with the ring.

Thumbnail of user kathrynw28
New York
1 review
0 helpful votes
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February 8th, 2017

This is my 3rd order from Jewlr.com and I am so excited. The items are exactly as ordered and so beautiful. Delivered by the promised date as well. Excellent merchant. I will order again!

Thumbnail of user sandrap90
GB
1 review
0 helpful votes
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January 7th, 2017
Verified purchase

I wanted a ring that I could kept for a special birthday and found the choice and service excellent. Loved the way you can choose colour gold for each design, then individualize the stones.

Thumbnail of user fatimas80
Canada
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

At first I wasn't comfortable with making an online purchase, but it was an amazing experience with Jewlr.
I'm absolutely going to make another purchase with you, Thank you very much.

Products used:
Ring and necklace.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnl468
California
1 review
0 helpful votes
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May 10th, 2017

Something that you really value your love ones, and affordable as well... highly recomended for those value their relationship for a lifetime... the beauty and the ring...

Thumbnail of user marthag44
Florida
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

Tried to show my kidd my necklace. Not one could see the stones inside. Great idea but to me I wanted to actually see my kids birthstones. You can't see them at all.

Thumbnail of user austeng1
Canada
1 review
0 helpful votes
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November 30th, 2016

The customization is awesome, lots of choices! Very easy to use. I love how i can see the ring that I'm customizing so i can see how exactly it will look. Great site

Thumbnail of user angelm102
Louisiana
1 review
1 helpful vote
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October 10th, 2017

I hope is a good quality ring i bought bc it for my girlfriend and shes very special to me we been together for 1 and a half years and I decided to marry her when we get 2 years

Thumbnail of user kristinv7
New Jersey
1 review
8 helpful votes
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April 5th, 2017
Verified purchase

The ring is only two months old a stone already fell out, it turned my finger green and the ring itself is already discolored. Horrible product and very dissatisfied

* Jewlr attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user patrickl189
New York
1 review
1 helpful vote
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May 16th, 2019

Bought a necklace for my wife for her first mother's day on their website the Sunday before (a whole week before). I paid extra on shipping to ensure I had it in time and was told I would receive it on Thursday. These scumbags DIDN'T PUT THE NECKLACE IN THE MAIL UNTIL SATURDAY (the day before Mother's day) and it didn't arrive until Monday. So my wife wouldn't have a present to open on her first mother's day because these schmucks couldn't keep their word and deliver when they promised. Trying to even get a hold of customer service rep was bad and when I finally did it was an absolute nightmare.

This is the worst online shopping experience I have ever had, and would suggest to anyone who reads this to stay well away from Jewlr. They're a bunch of frauds!

Thumbnail of user sheilah126
Michigan
1 review
0 helpful votes
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October 24th, 2018
Verified purchase

My ring was just what I was looking for. Very beautiful. This is a gift for my daughter in law for her 40th birthday. I am so excited to give it to her.

Thumbnail of user natnareer
California
1 review
0 helpful votes
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July 28th, 2020

My ring is so beautiful and it came in a timely manner. I was a little afraid that my ring is going to come late because it wasn't shipped until the last two days. However, it came even earlier on the scheduled delivering day! The sizing is very nice, it fits very well on my finger and the ring itself is absolutely gorgeous. The website was very easy and fun to navigate. I love Jewlr and will definitely be a returning customer!

One thing I want to make a note is if you try to contact their customer service, do it when they're available to do LIVE conversation on their working hours. It's so much faster and easier. I find them very unresponsive to the usual emailing system. Basically, if you need customer service, LIVE conversation during their working hours is the best way to go. So that's a little bump on the customer service but the quality of their product is great!

I left this review on Jewlr's website itself but I couldn't find a way to attach the pictures. I really want to show the world how beautiful this ring is so I upload my review again on this website!

Thumbnail of user briy3
Mississippi
1 review
0 helpful votes
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January 29th, 2022
Verified purchase

I absolutely loved the ring that I got for my boyfriend! I just gave it to him as a promise ring for our 1year anniversary and he absolutely loves it!

Thumbnail of user andream124
Indiana
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

After losing my baby in September, I had been searching for a piece that would memorialize the lost our my baby. It's a perfect piece. I love it. I love having a daily reminder.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melodys24
New York
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I ordered a ring for my daughter from my granddaughter and let her pick it out. Her mom loved it and got all teary eyed when my granddaughter gave it to her.

Thumbnail of user jeffh707
Minnesota
1 review
0 helpful votes
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December 13th, 2019
Verified purchase

I was amazed! The quality of the ring I choose and the service was great! I loved the speeding return on the resizing. I am very happy and she is super happy!

Thumbnail of user jenns40
Texas
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

The Jewels in the ring were so small I couldn't even see them. It shows a bright colorful ring when you see the photo, and it basically just looks silver. For over $100 I can't believe that.

Thumbnail of user debral42
Ohio
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

I purchased the necklace for my Mother for Christmas. Everything I wanted. All her children grandchildren and great grandchildrens birthstones fit into the beautiful open heart.

Thumbnail of user tarao8
New York
1 review
0 helpful votes
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July 18th, 2017

I have ordered 4 rings from them now. I loved them because they are one if the only places who sell my size (4), my fiance and I order our wedding bands from them and after getting them in miine did not fit. We told them I had ordered a size 4 from them before and it fits perfectly but this one is too small. Their response was to get my finger resized by a jeweler, well I had the ring sized and it is actually a 3.5. I am going to look around to see if someone will resize it for me because paying them $20 to get it resized because they messed up is just ridiculous. I won't be ordering from them again also the necklace my fiance got me was the 10k trio of gold heart pendant but the only gold listed on the authenticity is the white gold so I guess the other two aren't really 10k gold, honestly wouldnt be surprised if they weren't.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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