• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user patb101
Australia
1 review
3 helpful votes
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February 9th, 2017

Ordering was easy, products are good, however customer service is woeful. I ordered a charm but the stone fell out. It has now been 3 weeks of writing emails, waiting for responses, not being able to contact anyone. I was charged for postage to return the item, but they failed to tell me that the fee was for THEM to return the item to me, so another delay. This was supposed to be a birthday present, but has turned into a horrible experience. Never again will i use them. At this point in time, they have not responded to an email I sent a week ago.

Thumbnail of user scottl1815
Indiana
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

The necklace arrived and it was perfect. When I asked about a box for it, your staff bent over backwards providing me with information about available options. Our oldest daughter was about to give birth to our grandson, I opted for the photo box. Two weeks later he was born in Denver. I took a picture of my wife, daughter and grandson then sent it that evening to Katie. Just a few days later the box arrived and it was terrific! What a wonderful Christmas gift for my wife! Thank you so much.

Scott Larson

Thumbnail of user roberts703
Canada
1 review
1 helpful vote
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November 20th, 2017

I have used Jewlr a couple of times in the past. Their products are AMAZING. Unbelievable quality and stunning looks. And their customer service is unmatchable. I do recommend them if you want something special and custom for your special someone.

Thumbnail of user michealw21
Texas
1 review
2 helpful votes
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May 16th, 2019

All around poor quality. I'll start with the stones they look completely fake and plastic and even upgraded to the better stones. Then after my wife has worn the ring for less than 12 hours the ring turned her finger green. By the way the jewelry tag has to remain on to be able to return the item. But how are you suppose to know the jewelry will turn you green if you can't wear it with the tag attached? Because who wants to wear a ring with a piece of string and plastic tag attached to it. I have yet had a chance to speak with anyone from there but I promise you it probably won't go over to smooth. So save your money and go to a actual store and don't be fool by these cheap asses. By the way I spent 275 dollars on a ring just Incase anyone thinks I spent the least amount of money I could.

Thumbnail of user tylerg70
Virginia
1 review
0 helpful votes
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November 17th, 2018
Verified purchase

The packages came quick and it made my girlfriend and I smile. We have had a rough week but when she saw me with a Jewlr box her eyes lightened and she gave me a big hug. Jewlr does an amazing job on all their beautiful unique jewelry.

Thumbnail of user bonnief17
Canada
1 review
0 helpful votes
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December 1st, 2016

Ordering was so very user friendly and easy to make the design I desired. At my age you need to make things easy for us old folks. Thank you.
I hope after spending $600 the ring will be of good quality. My husband is buying me this for a Christmas present

Thumbnail of user jeremyc37
Pennsylvania
1 review
34 helpful votes
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October 16th, 2015

Received mothers ring as gift from my husband. On day 2 ring caught on my sweater and completely broke at weld. Ring was an attractive and unique design but was obvious once taken out of box that ring was junk. In the process of sending ring back to jewlr to be repaired at a cost to me of 30 dollars. This company terrible all around. Should have researched company prior to purchasing.

Thumbnail of user claudiah12
North Carolina
1 review
0 helpful votes
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May 24th, 2016

We have been waiting almost a year to find the right ring for our graduate next year. This is exactly what she was looking for. The school provided company should take a very good look at this, their stuff was over prized and way too generic. This is special and I remember talking to a very nice rep about 2017 rings, and guess what, there it is. We are super excited! THANKS!

Thumbnail of user amandam415
Alaska
1 review
0 helpful votes
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November 10th, 2018
Verified purchase

I have had incredible customer service with this company. I received a mother's ring from Jewlr from my husband for my birthday and while it was beautiful, it was simply NOT my style (at all). I looked up the other products that Jewlr offers and found the EXACT ones (yes, I'll be ordering 2 rings!) that I wanted. So I contacted customer service and they said that it was no problem to return the one I received. Everything has happened so quickly and with ample consideration for me as the customer. I can't wait to place my new order. Thank you!

Thumbnail of user corrinef3
Connecticut
1 review
0 helpful votes
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June 27th, 2016

I've been looking for a square emerald with diamonds on the sides. I've looked at every site there is with no luck. I was able to make the perfect ring on JEWLR. I was able to pick every piece. From stones to metal. I'm so looking forward to getting this ring. And there's a 99 day return policy. You just can't go wrong!
I will be creating a Mother's ring on here once we pay off the engagement ring. So happy I found this site on FB of all places.

Thumbnail of user jamied125
Florida
1 review
0 helpful votes
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February 17th, 2019

This Company has it together from communication, to shipping, to professionalism. Ordered an engraved 3 heart cluster engagement ring. The Express shipping was only 15$. I had a question about the shipping... talked to a real person through instant messenger. They were so prompt. Very friendly. The ring got here so quick. It was absolutely Gorgeous. The engraving was perfect. It was a surprise proposal and was half size to big. They size for free. I will definitely order from them again. Quality product, Amazing company. Love it.

Products used:
Heart Cluster Ring. 3 stone.

Service
Value
Shipping
Quality
Thumbnail of user deenitaj
South Carolina
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

To begin with I am happy with my purchase, because I have been wanting a mother's ring for a very long time. But if I knew what I would be receiving, I would have saved some more money to get a better piece. If you get the engraving make sure the band will be big enough for it to be visible. The names of my two boys are extremely difficult to see. Also, save up the extra money to put toward buying real stones. The artificial stones that they used are not very realistic. For the price I paid for the piece, I am happy with it. The piece arrived on time and in a attractive box.

Service
Value
Shipping
Quality
Thumbnail of user johnr526
Afghanistan
1 review
0 helpful votes
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September 6th, 2017

My ordering experience was too easy... the express shipping is reasonable too. This ring is special because I am returning from Afghanistan and wanted something special for my girlfriend. This will start a whole new meaning to our lives together.

Thumbnail of user joshs269
North Dakota
1 review
0 helpful votes
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October 19th, 2018
Verified purchase

My girlfriends ring broke and lost a gem. I sent it to jewlr for a small repair fee and had it fixed. It did take a little while to get back but it was well worth every second as my girlfriend loves the ring more now than in the beginning. By far the fastest customer service I've had from any company too.

Thumbnail of user ryanu5
Wisconsin
1 review
0 helpful votes
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December 3rd, 2016

Jewlr's website was very easy to navigate. I was able to locate and customize my order in a matter of minutes, and proceeded to checkout with no difficulties. Everything was presented clearly, I understood exactly how to get what I wanted, and I understood the cost differences between options. I was able to checkout quickly, and was pleased that I could use alternate payment methods such as PayPal. Great experience; Jewlr will become one of the top bookmarks in my jewelry sites when I'm online shopping. Thanks!

Thumbnail of user pearly7
GB
1 review
4 helpful votes
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December 22nd, 2016

Very disappointed with my order. I have paid more £81 for size large of pendant and I have received a very small one which is not even suitable for infant. I will be ashamed to give this to my sister after spending £300. Not going to buy from them again. When I posted this on facebook they blocked me.

Thumbnail of user carolineo25
New York
1 review
0 helpful votes
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November 11th, 2018
Verified purchase

I must say, the customer service representatives at JEWLR are top notch. They went way above and beyond to help me place my order. If they didn't know a step, they asked their supervisor. I am totally impressed by JEWLR! I look forward to receiving my necklace.

Thumbnail of user robinm108
California
1 review
0 helpful votes
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December 17th, 2016

I love my ring my husband got me for Christmas so much that we decided to get our 2 daughters rings also. It's fun and easy and a large selection to choose from. And you get to customize yourself. Shipping is free and it arrived very quick.

Thumbnail of user theresac157
Idaho
1 review
0 helpful votes
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June 28th, 2019
Verified purchase

I recently purchased a mens ring on this website with engravings. We got the ring pretty fast and loved it, but unfortunately a week later it was ruined. I contacted customer service and they apologized for the inconvenience and sent a replacement ring no charge. We greatly appreciate this because we were no expecting that we just wanted to inform them of the problem. Thank you so much we will definitely stick to you for future services!

Thumbnail of user kimberlyg171
Florida
1 review
0 helpful votes
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May 11th, 2019
Verified purchase

Right from the very start my experience was great. From the ordering process to delivery it was easy and thorough. The ring arrived really fast (5 days) and it's absolutely beautiful! Craftsmanship and stones are just amazing! The box it comes with is very pretty as well as the free gift I received. Thank you so much and I will definitely do business with Jewlr again.

Thumbnail of user carsonc40
North Carolina
1 review
10 helpful votes
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May 5th, 2021

If I could leave a 0 star review, I would. This is by far the cheapest and worst product I have ever purchased. I purchased a necklace for my anniversary and it broke on the first time it was worn. Nobody should ever waste their money on a product this cheap, especially when it is expensive to purchase. Zero quality. Now, they are charging me to return it. I have no idea why I would ever purchase from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user s.g6
Ohio
1 review
3 helpful votes
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August 30th, 2022
Verified purchase

They "shipped" the necklace I bought my wife. It didn't arrive on time, and Jewlr made an excuse and said it would be moving in 2 business days. I had to call FedEx three days later. It was delayed by FedEx because, as FedEx claimed, the package was empty. Jewlr said it wasn't and told me they'd launch a 10 business day investigation. Rude customer service. They simply made excuses and offered no solution. Never offered a shipping refund, or any concessions whatsoever. Only gave me a refund after I said I expected a refund in full in addition to my product. They gave me the refund but the product that they never shipped of course never arrived. They're a half step above a scam, and from reading other reviews I'm actually very grateful the product didn't arrive. It would likely have been of a quality reminiscent of a pre-school art project. The incompetence is staggering.

Tip for consumers:
Don't.

Products used:
Nothing. It never arrived.

Service
Shipping
Returns
Thumbnail of user jaimer61
GB
1 review
0 helpful votes
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September 20th, 2019
Verified purchase

Great company to deal with from start to finish! My jewellery arrived on time and was beyond my expectations. I also received a lovely necklace as a free gift which I gave to my daughter and she was thrilled with it Any questions I had were dealt with promptly. I will definitely be ordering again. Keep up the good work guys

Thumbnail of user lorisaj
Illinois
1 review
0 helpful votes
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May 22nd, 2016
Verified purchase

I wanted to order a custom family infinity ring. The site made it extremely easy to customize, and order as well. Shipping was faster than expected. And the price was fair too! Will definitely be shopping with Jewlr again!

Thumbnail of user ds578
Australia
1 review
0 helpful votes
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August 13th, 2019
Verified purchase

Whilst I was a little nervous ordering online; the end result was great. My piece arrived well packaged, on time and it's beautiful. I spent a heap of time researching many options and am really happy with the end product. Thank you Jewlr - love your work.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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