• Jewlr

Jewlr

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Overview

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 6th among Fashion Jewelry sites.

  • Returns
    30
  • Quality
    52

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
100
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How would you rate Jewlr?
Top Positive Review

“Amazing experience”

Apoorva U.
5/12/24

The whole process was really quick. I booked a home session and Mr. Abul came on the very next day. He brought extra samples too. He was very courteous and well behaved. The purchase experience was very smooth too. I bought the one I liked in that very session. I got the purity certificate and the invoice on my email within 15 minutes.

Top Critical Review

“The quality and order for the ring and earrings are disgustingly done”

Артём Н.
7/18/24

I would like to leave a review about this company. The ring and earrings that I ordered were disgustingly made. The color of the stones in the earrings is different. This is the first one. The ring does not match neither the engraving nor the color of the stones and also differs in color from my order stone instead of blue put black. The quality looks like it is cheap metal, not white gold. Disgusting quality. I will ask for a refund, but no one will give it back to me!

Reviews (1,164)

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Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user shaew1
Canada
1 review
1 helpful vote
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October 17th, 2016

Currently, I am disappointed with how my order total changed from 1 day to the next. I selected 2 rings to purchase and had them in my cart. The total after taxes was about $195. I waited until the next day to purchase as I wanted to ensure the correct ring sizes and when I returned to my cart, my total after taxes was $220? HOW DID THIS HAPPEN? Identical orders but different price? I have made my order anyway... so hopefully this issue gets resolved and I get $25 bucks back!

Thumbnail of user lisah206
Pennsylvania
1 review
1 helpful vote
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June 16th, 2016
Verified purchase

Although the concept is great the actual ring in itself is disappointing. Can hardly read the inscription or the names on front of the ring because of it being so tiny it's more the pinky finger ring not the ring finger. Need a magnifying glass to make sure it was ever spelled correctly.

Thumbnail of user angelam159
Canada
1 review
0 helpful votes
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January 8th, 2017
Verified purchase

I ordered a beautiful caged heart necklace for my mother. The necklace was beautiful in person and very fun to personalize. The caged heart design is such a unique and beautiful idea. I was also happy with the price of the product for what I got. I am very happy with my experience and will be buying from jewlr again and recommending this site to others as well.

Thumbnail of user bryanh136
Michigan
1 review
0 helpful votes
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May 15th, 2018

The jewelry is beautiful and the prices are amazing. It is like a work of art for your body. Everyone can enjoy the beauty and the free gift you receive with the order. Wonderful and amazing I love this store.

Thumbnail of user adrienneg3
New York
1 review
0 helpful votes
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June 6th, 2016
Verified purchase

Beyond happy. My item I recorded was just as perfect as it looked online and it shipped fast. And I loved the extra Jewry I got for free for the order. I will
Most definitely be ordering from you again

Thumbnail of user christinah72
Kentucky
1 review
0 helpful votes
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November 5th, 2016

I LOVE Jewlr! I took a chance 2 years ago and ordered my wedding rings from here, and I love them! It was amazing to customize the stones I wanted, and it looked exactly as pictured online. 2 years later, my stones are still as bright and shiny as they were the day i got them! Now, I'm back to order a mothers ring for my grandmother for christmas. Im sure it will be perfect! Oh, and not to mention very fast shipping!

Thumbnail of user matts132
Australia
1 review
0 helpful votes
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November 15th, 2016

Picked up a custom ring that arrived looking just like the website. Excellent website adapts to match youreport design so you can see it first, and is very easy to use and understand. Produced quickly and sent to my address, all easy and a great experience.

Thumbnail of user jeanniem11
California
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

I saw this advertisement online and thought I'd give it a try. It was a little smaller than I thought but the craftsmanship and quality of material were indeed superb. I am a satisfied customer and will order again from this company.

Thumbnail of user maryh4432
GB
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I ordered my beautiful piece on a bank holiday weekend, it needed engraved and I still received it on the estimated delivery date! Excellent communication and service from this company and I was delighted with my purchase.

Thumbnail of user lilmikeyb
Texas
1 review
0 helpful votes
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October 8th, 2017

This website is super easy to use and i love how y'all have amazing deals. I have been searching on several website for this exact mothers ring and i finally found it on this website and was able to customize it the way i wanted to and my mom is sure going to love this gift for her birthday!

Thumbnail of user joellyf
Florida
1 review
0 helpful votes
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May 6th, 2021

I bought a mother's ring the diamond fell off 3x I was told I can return it for a refund. Well that's a lie they won't return it I already got 3 excuses why they won't. Don't waste your money your better off going somewhere else.

Tip for consumers:
Customer service should keep their word if you offer a refund then it should be refund.

Products used:
Mother's ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindah239
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

You made it easy to order and the product was great. I really liked and appreciated the engraving service and the opportunity to resize if needed as it was a first ring gift for our granddaughter whose sized we were not certain of. Delivery was fast and packaging was nice too.

Thumbnail of user michelleh189
Canada
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

Ordered a ring in a size that ended up being way too small, instead of sending it back to get it fixed and sent back to me again it wouldn't have came in before Christmas, instead they just made me a whole new ring and just charged me shipping and some other fees.
AND everything was done within 3 weeks- starting from
The moment I placed my first order.

Thumbnail of user jenniferm245
Missouri
1 review
0 helpful votes
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July 28th, 2016

I didn't mind how the website allowed me to walk through all I needed step by step, it did have a few hangups that I eventually figured out and worked through, but that may have been more the user than the provider, either way, I got what I wanted, so isn't that all that matters? Thank you Jewlr.com!

Tip for consumers:
Take your time, don't get frustrated, in the end, it is always worth it!

Service
Value
Shipping
Quality
Thumbnail of user remah1
Canada
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

This is my first order from Jewlr, but I have to say that I loved the ring i was able to get the exact ring that was on the website, customer service is definitely customer sensitive and that's what is needed more, especially with online orders. I was able to get the ring at the time in needed. Thanks again for the great customer service! Will be definitely ordering from here again.

Service
Value
Shipping
Quality
Thumbnail of user lacyf12
Ohio
1 review
0 helpful votes
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May 22nd, 2016
Verified purchase

Was a little hesitant as the ring i ordered was a birthday gift for my mom. I worried it wouldn't ship in time. They shipped it fast and kept me updated via Facebook messenger which was great as i check that more consistently than my emails. Also liked that a real person was sending the messages and not a computer.

Service
Value
Shipping
Quality
Thumbnail of user taram52
Canada
1 review
0 helpful votes
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January 5th, 2017
Verified purchase

The necklace itself is beautiful, but the initials are in the wrong order for a monogram. The initial of the last name should be in the middle, with the first and middle initials on either side. Other than that, it's lovely.

Thumbnail of user brianw155
California
1 review
0 helpful votes
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June 3rd, 2017

Everything went smoothly in purchasing my wife's gift for her birthday. I'm looking forward to receiving it and seeing her face when she sees the gift I got for her. Thank you for this opportunity to make my wife's birthday special.

Thumbnail of user judyp349
Canada
3 reviews
0 helpful votes
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September 3rd, 2021
Verified purchase

I ordered a lovely sterling engraved bracelet for a friend's baby. Unfortunately, a mix up in the address resulted in the order going awry and was lost. I complained to customer service and the company was very fast in responding. A refund or replacement was offered. I have chosen a replacement and am hopeful the bracelet will arrive where it was intended. The company has interesting and pretty products and I am happy to support this new store.

Thumbnail of user michaelw4257
Virginia
1 review
2 helpful votes
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December 28th, 2021
Verified purchase

I ordered an engraved photo locket for a gift and it was not what I expected. I messaged customer service but did not expect to be offered a refund because it was customized engraving. However, a full refund was offered. As it turned out, the recipient loved it so no refund was needed, but I was impressed with the company's response.

Thumbnail of user joeb999
Ohio
1 review
0 helpful votes
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October 27th, 2019
Verified purchase

I ordered a neckless for my daughter for Christmas it never showed up. I sent a e-mail and told them what happened. One week later I have the neckless in my hand this place is amazing. They worked with me to make shore I got my neckless. And the neckless is perfect. She will love it and we will be the best mom an dad ever.

Thumbnail of user kerryw66
GB
1 review
0 helpful votes
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January 19th, 2019
Verified purchase

Had a few issues with ordering my husband's Ring. Not turning up on time for xmas. Getting lost in transit, so had to wait for another ring to be made. With all this going on, jewlr did keep me update through out and sorted the issue very well. Received the ring in time for my husbands 50th birthday. Thankyou Jewlr. The ring is beautiful.

Thumbnail of user andreaa870
Kansas
1 review
0 helpful votes
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December 18th, 2022

This place is a joke. My husband ordered me a ring from there in 2019. In March of this year, one of the stones fell out. I contacted them to get it replaced. I had to pay $64 for the stone, repair and shipping. Their repair policy states that while they have the ring, they will check it over to make sure all of the prongs are good and such. Well, here we are in November and the other stone fell out because of another broken prong. I contacted the company, and again, they want to charge me $69 for the repair. This ring was not cheap, therefore it should not be breaking multiple times. If they would have checked it over when they had it in March like they said they did, they would have been able to repair the other prong as well and I wouldn't be in this situation. They won't even offer to waive the shipping fee.

Tip for consumers:
Don't use it. Go to a reputable jeweler.

Service
Value
Shipping
Quality
Thumbnail of user lyndonb15
Canada
1 review
0 helpful votes
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January 13th, 2017
Verified purchase

I ordered a ring for my mom's 50th birthday, the process of picking out a ring with custom birth stones was so simple and detailed, but I was disappointed that I had ordered too late and it would actually be arriving a day later than her birthday, but it came early! I got it 2 hours before our celebration for her and was able to give it to her. She loved it, and started choking up. Overall a great experience, and if I need another ring I'll be sure to go to Jewlr!

Thumbnail of user laurik
Canada
1 review
0 helpful votes
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January 12th, 2017
Verified purchase

I was disappointed with the chain that I got with the rose gold bar. It is not what the pic showed, it looks like it will break so easily because it is so fine and delicate, I guess the pic was very very magnified. If I would have paid $40 or $50 I would understand but it ended up costing me $180

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

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Mike G.
Typically does not respond to reviews

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