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JibJab

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Virginia
1 review
0 helpful votes
Follow Kenneth H.
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It was not hard to find the buttons/pages to stop my auto renew. Some other companies put up a wall so you almost give up and hand over your money in frustration. I will use jib-jab again simply because they are cool about business and are straight forward.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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CUSTOMER SERVICES
December 29, 2017

This review is not about JibJab products (as unfortunately it was not compatible with my mobile) but for their customer services dept. They were efficient, polite and attentive (very rare these days) and I received a refund almost immediately. Thank you JibJab.

Date of experience: December 27, 2017
Canada
1 review
0 helpful votes
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Easy & Fun to Make and Share
May 28, 2016

I was looking for online greeting cards to send when I remembered a friend had sent me themselves as the Easter Bunny. Easy decision and much much more fun than other egreetings.
Glad you use paypal l

Date of experience: May 25, 2016
Australia
1 review
0 helpful votes
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Would like more regular video updates
May 25, 2016

Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :)

Date of experience: May 22, 2016
Michigan
2 reviews
0 helpful votes
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Fun to create - hopefully fun to get?
June 4, 2016

Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get!

Date of experience: June 1, 2016
Ohio
1 review
0 helpful votes
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Questions answered at light speed
December 31, 2017

Just had a question about adding e-mail addresses in jib jab's data base. Not available at this time. They suggested a few work around alternatives. Very prompt professional service. A very fun company to deal with. Great products and support staff.

Date of experience: December 29, 2017
New York
1 review
0 helpful votes
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Not all emails entered receive the email:-(
January 6, 2017

I carefully listed the emails with comma and space between each.
I included myself as well.
Some never received the email. Some did.
No it didn't end up in their junk, deleted, or spam filters.
Fun app though. Just need to iron out the glitches.

Date of experience: January 4, 2017
Illinois
1 review
0 helpful votes
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New to site.
June 13, 2016

Sent my first card, but it has not been received. Disappointed as I paid the membership fee for one year. Had correct e-mail address, but we are assuming it must have gone to spam. Did not think this would happen.

Date of experience: June 11, 2016
California
1 review
0 helpful votes
Follow Karen F.
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Frustrated as I am unable to talk to anyone at jib job. Content is great
But need some more funny holiday cards to join every year.
Being technological disadvantaged, we are unable to move photos properly
Into jib jab. Also, I don't know why the mouth turns black sometimes and
Not others. Kind of takes away from the experience. Thanks!

Date of experience: December 14, 2016
Idaho
1 review
0 helpful votes
Follow Theo H.
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The overall website is very fun and good to use. But it has its fair share of problems. You used to be able to shape your head for the videos. Now JibJab just took that all away with absolutely no apparent reason. This kind of pisses me off because it used to give more personality(best word I can think off) into it. Also, I just wish they would make more year in reviews (with subtitles of course XD) like they used to. The best part was the special videos you could make, like the Star Wars celebration vids. I wish they will go back to that. Other than that, its a great platform and I hope for the best. So, in conclusion: Good, but it's far from perfect.

Date of experience: June 13, 2019
GB
1 review
0 helpful votes
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SCAM COMPANY
February 10, 2025

People don't use Jibjab, they just charged me on my old card from 2018 when I haven't even used Jibjab since 2018. I've just had to report them for fraud. Scam artists.

Date of experience: February 5, 2025
Canada
1 review
0 helpful votes
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Deception
January 31, 2025

I thought I was signing up for a month because the ad said 3$ a month and it charged me for a year. Deceptive advertising is not good business practice.

Date of experience: January 31, 2025
Michigan
2 reviews
5 helpful votes
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They actually sent me "alternatives" which included dancing pieces of bread with p'nut butter and jelly, dancing jars and dancing lollipops, reducing my marital romantic relationship to inanimate asexual objects. I could not tell if I was being mocked, or they were clueless to their actions.

Date of experience: February 1, 2023
Maryland
1 review
0 helpful votes
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I sent a card multiple times, consulting JibJab customer service when I was not notified it had been sent. When I looked at my JibJab account, the card appeared to have been sent, but it was never received. My customer service contact there had notified JibJab that there was an issue, but they never fixed it. Terrible service!
Incidentally, Sitejabber wants me to show my receipt to verify my purchase. Part of my problem is that JibJab never sent me a receipt.

Date of experience: July 17, 2023
Pennsylvania
1 review
2 helpful votes
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Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Date of experience: December 27, 2019
Florida
1 review
0 helpful votes
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Hysterical! Hilarious! Personalized!
July 4, 2016

Highly recommend Jib Jab! Loved and enjoyed by all that received their Jib Jab. Laughed for hours thereafter. Still talking about it! Great idea! Unique way of celebrating any occasion or just generating a giggle.

Date of experience: July 1, 2016
Pennsylvania
1 review
0 helpful votes
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Not a new member
April 5, 2017

I`ve been with Jibjab for at least two years now. I use it for all those that have birthdays and anniversaries. I also love your special days like St. Paddy Day, 4th of July, Easter, Christmas. My biggest problem is finding the right one to send.

Date of experience: April 3, 2017
California
1 review
17 helpful votes
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I have been a Jib Jab patron for three years. I was excited to see the newer and higher quality videos appear recently until I tried one. The head control just went from being acceptable to trying to fit everyones head into an egg shape. That would work if everyone was a bald man but for everyone else it sucks! If you look at these newly edited heads they have a large white gap around them and look worse then what I could do with traditional scissors and tape. This was done to try and make editing easier for mobile devices because I guess customers with small devices are unable to move a few points around. At the very least there should be an option. I will not be renewing because getting a worse end product is not worth my money.

Date of experience: December 16, 2014
Canada
1 review
0 helpful votes
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Always makes me laugh
April 8, 2017

I love making these Jib Jab videos for friends and family. I always get such positive feedback about them and they really make people laugh. Keep up the good work. It would be great if you could let me know when my membership is expiring each year.

Date of experience: April 6, 2017
Australia
2 reviews
0 helpful votes
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Happy customer
April 21, 2017

JibJab handled my (self inflicted) issue immediately. Fast, friendly and a professional support team. It was so good to know they were there when I needed them. Took away all stress. Extremely grateful and a very happy customer. Highly recommended. Thanks JibJab.

Date of experience: April 19, 2017

Overview

JibJab has a rating of 4.2 stars from 12,927 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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