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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had an issue with a subscription payment, so I sent an e-note to JibJab. Jessica at JibJab had the issue completely resolved a few hours later. I couldn't ask for better online help!
I want to give this zero stars, but it will not take my selection. I wrote to jib jab to tell them that I absolutely did not sign up for a year. I had gone to the app and thought I was signing up for $2.99 per month. They assured me that I would be refunded my $24. I saw a refund on my bank app, and subsequently it was taken away and now I have two $24 charges. Stay away from jib jab.
Although I was incorrectly billed for a renewed subscription JibJab replied to my query immediately & sent a refund within 24 hours Thanks JibJab!
Great and fast service when requesting a refund. They were very nice and responded almost immediately
I like this site, lots of fun for me and my Grands. Excellent customer service. I would recommend using JibJab for good family fun.
I've used this app for several years and have made some really fun videos with my grandkids. Showing the videos was one of our Christmas highlights and traditions. As my grandkids aged I began to use the app less and less. Finally I decided to cancel my automatic renewal. So I filled out their cancellation form and within an hour I received an email my account had been canceled and the payment I had just automatically made was refunded. I couldn't believe how quick they responded. I am impressed with their service and highly recommend JibJab.
The videos were great really enjoyed them but for some reason they stopped making, the support team was very speedy. Have no idea what happened but will try again at later date.
Quick response excellent customer service
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Joe in customer service was excellent. I got charged for another year and thought I had stopped automatic renewal, but he quickly put through the credit and cancelled my account and as another person said, times are tough now and we need to be careful with spending... Excellent customer service and even when I had trouble in the past with sending a card, they were quick to respond.
Unbeknownst to me, auto renewal was turned on for my JibJab account. In the past I always manually updated and paid for my subscription. But not this time. I was very upset when the membership charge came out of my account yesterday, because I was not expecting it and because of the pandemic we're all living through, money is very tight for me. I relayed this to the JibJab customer service team and they very quickly responded to me and have issued a full refund. I have enjoyed using JibJab in the past and perhaps someday when things are better I will be able to subscribe again. Thanks to Joe at JibJab customer support for your quick response
I can't say enough about the service I received from JibJab after a billing error. Faster that I expected and issue was resolved immediately.
I didn't realize I had an auto subscription and when I was charged this year, I requested a refund and received a very prompt one in about 20 minutes!
Awesome Support Team! Thank-you!
Fabulous tech support when I had issues. Every time I had another query it was answered promptly until the issues were fully resolved. Love using this app!
This was such a fun app to use and when I needed customer service help it was resolved in less than 2 emails and within 24 hours. They rock!
They have many videos to choose from and it's easy to use. It's great for simple and quick videos. Just personally I would have liked for there to be more customization options and also more downloadable options... you only get a link.
Lots of fun for your friends to view. They will lots of laughs and want to join JibJab for themselves and their friends and family. Give it a try and see for yourself the fun you can have.
Easy company to work with, both creating fun personal videos but super quick and easy account resolutions! JibJab is always fun!
They were very quick at sorting the mix up in no time they are a very good business and I would recommend the business to anyone i am so happy
I had a misunderstanding with my account and I was treated very well. And immediately. Thank you. Jib jab is a very reputable company I have recommended them to friends and family and will continue to do so.
Jib jab is great I wanted to purchase for a month not realizing I had to purchase for the whole year. Sent an email and within 30 mins they replied to my email and refunded me.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members