• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user emg11
Belgium
1 review
0 helpful votes
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April 14th, 2020

I have been knowing JibJab since ages. This Easter, despite the self-isolation, I reached my family with a nice card that made them laugh and I'm very grateful for this. Also, the customer service is amazing. Highly recommended!

Thumbnail of user leea138
New York
1 review
0 helpful votes
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December 29th, 2016
Verified purchase

After I send these cards that I have made to my friends, my phone blows up with all of the text messages and phone calls. Telling me how they are rolling on the ground laughing. We always include our dog, which really make it too funny. One of my girlfriends keeps it and replays it when she needs a good laugh. Thanks Jibe Jab.

Thumbnail of user donaldm90
GB
1 review
0 helpful votes
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March 28th, 2017
Verified purchase

The card was excellent, and ideal for friends sent to.
But thy review page certainly doth not rock, requiring excessive comment (must be 100+ characters), and the "I am not a robot" sequence is ludicrously complex through ambiguous queries. You may have the time to play about with this sort of indulgence - thousands of us do not

Thumbnail of user dianef54
Oregon
1 review
1 helpful vote
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February 27th, 2017
Verified purchase

My young neighbors would send me a JibJab at Christmas what a hoot but could only imagine how difficult making such an intricate card would be I was in awe. This year they just now sent a Valentine JibJab card I laughed a real hoot. After viewing and wanting more smiles I said hey you can do that so I jumped in joined and did 3 dance cards which were fantastic, easy and now building my head collection. I also didn't want to do a tutorial but just see if this old chick could figure it out... pushing up 80 yrs. JibJab is so user friendly and hey everyone likes to see themselves as a star and once again with a slick bod and those great moves. Thanks for these feel good variety of cards to select from well done JibJab.
One comment:
One would like to save them for later sending to friends/family but for this Senior widow's budget $1.99 is to prohibitive for me for each one. My first one I saved and didn't realize the cost was for one.

Thumbnail of user gisellew
GB
1 review
1 helpful vote
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May 5th, 2017
Verified purchase

JibJab needs to add more new 'cards' and also provide for those that don't have 4-6 faces to put in them. Single or double faces would be helpful. It becomes very repetitive as I have seen the same options now for 2 years.

Thumbnail of user lisak153
New York
1 review
0 helpful votes
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April 21st, 2017
Verified purchase

They advertised for $1.99 video and charged me $18.00. Yep. Not ok. So, I'm very unhappy and trying to get refunded. Instead I got an email response back with smiley faces and not addressing the real issue

Thumbnail of user jacquelinei5
California
2 reviews
0 helpful votes
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April 20th, 2018
Verified purchase

I like this site, but I am in debt watching every penny. So I thought I could pay monthly but found out its yearly. They charged my card 18.00 for the year and refunded it back to me without a problem. Thank you!

Thumbnail of user jurgenw3
Denmark
1 review
0 helpful votes
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August 29th, 2019

I had forgotten about my subscription to JibJab. Although it is a real fun program, I have not much use of it at the moment. So after the annual automatic payment was made recently, I asked, whether a belated cancellation would still be possible. They refunded the money immediately without any discussion. I am very positively impressed!

Thumbnail of user theoh32
Idaho
1 review
0 helpful votes
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June 13th, 2019

The overall website is very fun and good to use. But it has its fair share of problems. You used to be able to shape your head for the videos. Now JibJab just took that all away with absolutely no apparent reason. This kind of pisses me off because it used to give more personality(best word I can think off) into it. Also, I just wish they would make more year in reviews (with subtitles of course XD) like they used to. The best part was the special videos you could make, like the Star Wars celebration vids. I wish they will go back to that. Other than that, its a great platform and I hope for the best. So, in conclusion: Good, but it's far from perfect.

Thumbnail of user mattk76
Illinois
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

My wife clicked a button in Facebook to send her sister a funny JibJab birthday card. She didn't read the agreement and was surprised when we received a note indicating that our annual membership had been renewed. I went to the JibJab website and saw their 30 day money back guarantee. Despite the fact that all I knew was the PayPal address and not the username or the email used to sign-up, or the date she signed up. They were able to find my wife's account and happily and quickly refunded the purchase. Talk about fantastic customer service! In this day-and-age that's unheard of. Speaks volumes to me about their customer service - what an awesome company!

Thumbnail of user vinv1
Florida
1 review
0 helpful votes
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January 1st, 2017
Verified purchase

Easy to import pictures, but saved characters are not available on every device. Let's make this cloud based so that all options are available on smartphone apps, desktops, and tablets, tied together through a single account login.

Thumbnail of user bonniec55
Canada
1 review
0 helpful votes
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December 20th, 2016
Verified purchase

Very easy to use but had trouble getting address book from another card maker but got it done, also did not know that you could only do 15 cards at one time and had to start over as it would not let me just delete the extra, thanks

Thumbnail of user timb142
Connecticut
1 review
0 helpful votes
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December 13th, 2016
Verified purchase

Love creating videos that are both fun and a great vehicle for celebrating life's events with family and friends. I do wish I could involve 6 people, as my family is large, it I understand the number of characters had to stop somewhere.

Thumbnail of user matthewp48
Japan
1 review
0 helpful votes
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October 5th, 2016
Verified purchase

I was having some trouble with the JibJab-be funny app. I emailed their support and received a reply in minutes, including several follow up contacts to check in on the status/resolution of my problem. Nice work, people.

Thumbnail of user carolines41
Arizona
1 review
0 helpful votes
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September 4th, 2016
Verified purchase

My kids have loved making and watching the videos. Many are not kid friendly, though. We've probably made all the ones we can. I've had trouble adding heads on my phone. I'm not sure if it's worth it for me for the value of a year round membership.

Thumbnail of user jons145
Virginia
1 review
0 helpful votes
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August 1st, 2016
Verified purchase

I was really excited about finally getting JibJab. I heard about the program from my school teacher daughter, and so decided to give it a try using my Samsung Note 4. My family spent a great deal of time selecting photos and placing them where indicated. However, the photos never seemed to remain where I place them, continually moving about on the screen. I selected 5 pictures, but the program refuse to load them, always defaulting back to the first picture. Finally, after several hours, we threw up our hands in frustration and quit. Perhaps someone at JibJab HQ can help us understand how it is supposed to work, assuming it does?

Thumbnail of user zacb23
GB
1 review
0 helpful votes
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October 26th, 2020

I've not heard of jib jab before as I live in the Uk however when my card was illegally used for their site with 1 small email with no more than my full name they were able to deal with the issue and issue a refund without any intrusive questions.

Perhaps its a cultural difference but this has to he some of the best customer service ive experienced in my life

Thanks again

Thumbnail of user joannat9
Florida
1 review
0 helpful votes
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March 29th, 2016
Verified purchase

Creative card options, laughs for family and friends, good technical support

Amazed at the creativity of card variations available. Responses to my cards have been "Hilarious to best I've seen on JibJab." Only gave 4 stars instead of 5 because I've had a few technical issues, but was surprised to receive such a quick and courteous response in resolving them.

Thumbnail of user ginac57
California
1 review
0 helpful votes
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May 28th, 2017
Verified purchase

I have to say, after all the years of sampling many different e card sites, this one tops it all! After joining, I immediately, with such ease, made a dancing music card. Hilarious! My boy friends face as well as mine, were placed in the actors body; our mouths moved as we sang and danced to a song from the film/play, grease! I was amazed at how fast and simple this was.
Thank you, this will be a fun year sending these animated personalized cards!

Thumbnail of user billieh27
California
2 reviews
0 helpful votes
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May 4th, 2017
Verified purchase

Are there other places I can get material for the template of my music videos etc.? So much of your music is so fast and aimed at the youth, that us older people don't really like it. And I have trouble finding something I want to create with. "I got you babe" by Sonny and Cher is excellent for example! I'm really loving jib jab just feeling a bit limited.

Thumbnail of user judym83
Nebraska
1 review
0 helpful votes
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December 10th, 2016
Verified purchase

Very easy to navigate & make videos and cards. Everyone that I have sent one to loves it. One couple, who just recently moved to Japan for a two year Marine tour... told me they are going to use their JibJab video as their online e-card Christmas card... how cool is that?!

Thumbnail of user jonnyk2
GB
1 review
0 helpful votes
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September 16th, 2016
Verified purchase

Cannot buy one single product, the plan has to be for annual use. This was present whilst setting up Paypal and the final price was not displayed. Very disappointed that I haven't heard anything about a refund when it states within 48 hours. I will never speak good about this brand and I will continue to express it's poor service and shocking business structure. Brands are meant to build trust, not shatter them.

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Value
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Returns
Quality
Thumbnail of user amym24
Alessandra S. – JibJab Rep

Hello,

We do apologize. We responded on September 12! Please send an email to help@jibjab.com, with the subject "Site Jabber Help" and we will be happy to assist you.

Thumbnail of user lesu1
GB
1 review
0 helpful votes
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June 3rd, 2016
Verified purchase

Great choice, easy to personalise and great fun to see finished product, all done in around a minute or so. Adds lot of humour and makes the greeting more personal.
Good response from customer support if you need them, my issue was resolved within 24 hours, great communication from them, highly recommend.

Thumbnail of user jl141
France
1 review
0 helpful votes
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August 26th, 2016
Verified purchase

This is a good site for funny e-cards. I didn't use mine nearly enough, just set in my ways and forgot I had signed up. There customer service seems sincerely helpful and accommodating, so give them a try if you're looking for a different type of e-card.

Service
Value
Quality
Thumbnail of user kevinv32
Oklahoma
1 review
0 helpful votes
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December 30th, 2016
Verified purchase

In the early days, there were storylines and more comedic music videos that a person could choose from. Seems most of what is available are of low quality productions. The "fun" seems to have gone away.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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