website thubmnail of Jimmy John's
How would you rate Jimmy John's?
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Colorado
1 review
1 helpful vote
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Amazing Customer Service
February 24, 2022

Zach is amazing! He displayed excellent customer service and was extremely helpful! The sandwiches were also amazing! Hartsel location in Colorado Springs.

Date of experience: February 24, 2022
Florida
1 review
3 helpful votes
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My medical practice spends about $7,000 per year (I treat my entire staff every 2 weeks) in business with the location at 2117 SE Federal Hwy in Stuart. There were some issues with JJ's web site 3/12/21, so we decided to call. We got cut off at first, then when we finally spoke to an employee, he said he was "too busy & had orders ahead of mine, go back to the website." In the background, someone said she had no time for orders. I asked a staff member for the owner's name & she refused to provide it. I provided my name & number, but no one bothered to call me back. I must say the staff they had previously was far more receptive to our orders. Current staff is disinterested. To get the order processed, especially since I made a commitment to my staff, a staff member had to go on her phone for the order to finally go through! Very tedious with the quantity of orders being placed.

I assumed that besides the Friday orders, my staff's frequent purchases we would be given some slight consideration. Recently observed by everyone is a significant increase of ice in the drinks, and the scarcity of meat in their "smoking kicking chicken" sandwich. I could continue listing other disappointments, but since the owner did not call me back, I guess my business is not sufficient. Maybe I should try Jersey Mike's.

Date of experience: March 18, 2021
Texas
9 reviews
28 helpful votes
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I love JJ's and their website allows for super easy online ordering. My entire office has saved their favorites and we just press a button to reorder everything.

Date of experience: October 21, 2014
Texas
1 review
0 helpful votes
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Gimmick John's
January 26, 2022

For the price of their products, would expect a lot more bang for the lettuce, whenever i see Jj 's, Subway comes to my choice of reason, or that green sign sandwich shop

Date of experience: January 26, 2022
Virginia
1 review
0 helpful votes
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Placed an online order at the J Clyde location in NewportNews VA. I went to the drive thru to pick uo my order. The lowest bill I had was a 50. My order was 35 dollars. The cashier said she dont take 50 dollar bills at that location. Reminding you my bill was 35 dollars. My chabge would have roughly been 14 dollars. I told her I would have to cancel the order. The worst Jimmy Johns. Not like the one in center city or williamsburg.

Date of experience: September 30, 2021
Iowa
1 review
2 helpful votes
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The character limit here doesn't allow for the whole story but in short, she got annoyed with me because she was busy and apparently doesn't handle being busy very well. She waved the knife in her hand at me and said 'YOU HAVE TO WAIT! I HAVE OTHER ORDERS! - situation declined from there. All she had to say was "I'm sorry but I have to finish these orders right now, then I will try to help you with this" I may be no JJ's manager... but I'm not stupid either, her condescending behavior was uncalled for.

Date of experience: June 19, 2020
South Dakota
1 review
0 helpful votes
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Sanwish
July 7, 2022

The store on 2nd st coralville the store manager was rude and he was acting angry with all costumers on the phone saying he is tierd of this stupid job. I eat here all the time. You guys lost a costumer. We order 12 subs at 12:20 we got our food at 1:40 pm he said he was the manager check the cameras you will see he was so rude

Date of experience: July 7, 2022
Missouri
1 review
0 helpful votes
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Just a sandwich
April 16, 2020

This was probably the worst sandwich I have ever had from JJs. The bread felt like biting into a brick and may have broken a couple of teeth. Absolutely no flavor. Probably won't go back.

Date of experience: April 16, 2020
Florida
1 review
0 helpful votes
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I was giving two $20 gift cards and when I went to use them they were already used somehow. I contacted and explained what happen and it's been almost a month with no response.

Date of experience: April 24, 2020
Washington
1 review
0 helpful votes
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Take a look at this Jimmy Johns box lunch sandwich. The Costco card is for size reference. The sandwich has the lettuce and onion on it. What a rip off

Date of experience: December 17, 2022
Maryland
1 review
0 helpful votes
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I placed an order online. Money taken out of my account. Restaurant closed when tryed to pick up order. No resolution so far. VA Beach location. Very disappointing and a little hungry.

Date of experience: September 1, 2022
Arizona
1 review
1 helpful vote
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I love Jimmy Johns Gargantua. I order from time to time as a treat, I ALWAYS customize my order, for one reason, because I know they have to make it fresh if I do, and for another reason, I like to have Avocado and Bacon added, plus Dijon mustard is often a must for me. Tonight, I did what I usually do, I ordered online and spent the usual extra time to add avocado, Dijon mustard, bacon, and extra roast beef. I got a call back, they said they didn't have any roast beef, I said "ehhhhphf", like an IT guy that who is tired of fixing computer problems and I said "that's fine". I was hungry and was willing to make the compromise. So my order arrived and I started eating, only to find it also had no mustard, no bacon, and no avocado as well. I looked at my receipt and realized, I somehow must have messed the order up, even though I placed the order the same way I always have. However, my receipt didn't mention anything about how I was not getting any roast beef. It was was obviously altered by someone, did that person also alter the order so that I would not receive bacon, avocado, and mustard? I Called back and said where is my bacon, avocado and mustard? The manager said I didn't order those things, and was not willing to make things right. Hmmm. I just moved here to Apache Junction, AZ from Chandler, AZ
A wrong move I think

Date of experience: September 22, 2023
Texas
1 review
1 helpful vote
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Freaky fast! HA!
June 12, 2023

I WORK LITERALLY 5 MINUTES FROM JIMMY JOHNS AND OFTEN CANT GET AWAY FROM WORK DUE TO WORKING IN THE MEDICAL FIELD- IT TAKES THEM 45 MINUTES TO 1 HOUR TO DELIVER ONE SANDWICH- FREAKY FAST MY A**! THIS HAS HAPPENED MORE THAN ONE OCCASSION- WHEN YOU CALL "OH THE DRIVER IS LEAVING NOW!" OVER IT... WILL NOT WASTE MY TIME AGAIN!

Date of experience: June 12, 2023
South Carolina
2 reviews
1 helpful vote
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My sandwich was nasty no meat all lettuce and soggy.Do not recommend would never go back and also was expensive the jimmy john is in little river sc rt9

Date of experience: July 8, 2022
Illinois
1 review
1 helpful vote
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Poor service
February 17, 2021

There were two team members working. One guy was fully in uniform his other team member made me a sandwich with no gloves no mask and he wore a bookbag downtown fort wayne never again

Date of experience: February 17, 2021
Indiana
1 review
0 helpful votes
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I USED to love ordering Jimmy Johns and getting what I ordered without issues, however today marks the 3rd strike that they've $#*!ED up my order. How damn hard is it for you to make a god damn sandwich?! As someone who works long hours & during this virus time as an essential worker I expect the food I order to be exactly how I ordered it. 3 times during this mess have they screwed up. If Blimpee Sub shop was here i'd go there over this bull$#*! any day. I'm beyond pissed off that again because of your failures as a sub shop that I am not able to eat because you jackasses cant do your job properly. Jimmy Johns should go out of business. I will NEVER give them another chance & if I were you I wouldn't spend your hard earned money on this $#*! show.

Date of experience: April 22, 2020
Virginia
2 reviews
1 helpful vote
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JJ sucks
May 11, 2023

This place is a complete joke. Asked for a turkey Tom, it was portioned for a toddler. Absolutely no flavor and extremely sparse sandwich. Something I could make at home. I'll stick to jersey Mike's

Date of experience: May 11, 2023
Florida
1 review
0 helpful votes
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The recent commercials on TV and the deliveries I make daily had me wanting a Jimmy johns sub in the worst way. So after waiting all morning and afternoon to get off work my guy and I went to get us two Cubans wow... We were so disappointed first of all the Cuban is supposed to come with pickles and the guy didn't know that and they're also supposed to be pressed... They do not have a press the guy looked at me like I was talking in jibberish or something... the ham is was sliced like lunch meat so thin I could see through it... and with no press it didn't come close to a true Cuban. It's just that there's something about the way the Swiss cheese, pickles, and mustard melt together that makes the difference... This was similar to a 7-11 grab n go sandwich... And there was also mayo and horseradish in it? For my first visit to JJ I have to say I was NOT impressed whatsoever... probably won't ever go back especially for what we paid for only two crappy subs... would submit a receipt but wasn't offered one... all I have is my PayPal proof...

Date of experience: December 6, 2020
Minnesota
1 review
0 helpful votes
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UMary Wrestling
November 5, 2022

They were absolutely horrible they forgot all of our ranch and pickles. We just finished a hard tourney and want some JJs with ranch but now my mouth will have to be dry.

Date of experience: November 5, 2022
Minnesota
1 review
1 helpful vote
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Went to dine in at Jimmy johns Monday the 28th and I usually dine in but today was totally different. One of the female managers I believe her name was Jonny, waited on my order for awhile n noticed that she was extremely rude n being very unprofessional as a manager towards quite a few of her employees. Slamming things down n very inappropriate language towards her fellow co workers as well as cursing up a storm while giving demands. A few of her co workers asked her repeatedly to stop n she deliberately acted like she didn't even care. As a manager on her part I'd have to say which is extremely unprofessional n very uncalled for. This is not the first time this has happened when I've been dining in at Jimmy johns on 4th street mason city. She was extremely rude as well to me when giving me my sandwich. Not sure what her issue was but won't be coming back to dine. My honest opinion she is definitely not fit for that position n it really shows. As said before this isn't the first time I've witnessed her unprofessional attitude toward co workers as well as very rude to customers. I love Jimmy Johns n been a customer for quite some time but I reconsidering even coming back. Very unpleasant visit. I did not know Jimmy Johns hires people to be managers like that very unprofessional if u ask me. Seems like she is entitled to whatever she thinks n it's ok to treat others like that. Not very professional.

Date of experience: March 29, 2022

Overview

Jimmy John's has a rating of 1.7 stars from 244 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jimmy John's most frequently mention roast beef, customer service and many times. Jimmy John's ranks 310th among Restaurants sites.

service
122
value
109
shipping
42
returns
44
quality
99