Jimmy John's

I received a voicemail yesterday for an interview today at 1:00. I called back and left a message asking for the address. The person texted me the address as 537 Broadway. I showed up to Broadway St and found there is no such address.
I called customer service and I was told they couldn't do anything.
I asked to speak to a supervisor. She was incompetent. She couldn't understand why I was upset when I was given the wrong address. Even though it was 10 miles from the actual store. I mentioned that I filled out an online complaint. She looked it up and asked my name. When she opened the complaint she told me that's not how my name is pronounced! Is she that stupid to tell someone they don't know how to pronounce their own name?!

I received a voicemail from Jake a couple of months ago for an interview the next day at 1:00. I called back and left a message asking for the address. Jake texted me the address as 537 Broadway. I showed up to Broadway St and found there is no such address.
I looked up on the internet and saw there is a store at 537 Cross St. This store was closed about 2 years ago but has reopened.
I called the customer service number and talked to Carly and was a mess.
Carly told me she couldn't do anything for me.
Her supervisor, Christina was worse. She saw no problem with Jake giving me the wrong address. Even though it was 10 miles from the store and she couldn't explain how anyone could misspell Cross as Broadway.
I told her I had filled out an online complaint form. When she looked it up she asked for my name. When she opened the complaint she told me that I pronounced my name incorrectly. Is she that stupid?!
According to the customer service representatives when you call them your complaint doesn't go anywhere beyond them. I was told by the supervisor that I will never talk to anyone higher up than her.
This store needs to be shut down.
When I called human resources I was transferred to a company in a foreign country where the employees barely speak English and definitely DON'T comprehend English!
When you place a complaint online it says you will be contacted in less than 48 hours. Total lie!
They don't care!
Constant calls and emails to Jimmy John's and Inspire (company that owns Jimmy John's) have been ignored.

Placed a three sandwich online order at 12:27. First phone call at 1:00 indicated the driver was on the way with the order. We live less than 2 blocks away from the store! Second call was answered with a brusque brush off. "It's on the way. Oh, and there was another drop off." Sandwich arrived at 1:45. Still no explanation what happened. Second response was discourteous and dismissive. We will stick with Jersey Mike's.

Subway is better. There are more options at subway and the quality of the bread is better. Do better. It's good though. Also the place smells better

Well, we ordered our food tonight at 7:30. It wasn't delivered after the point. The building was closed. We had to knock on the window just to get them to refund the money. If it's kind of funny like I don't know what's going on, man. But you all aint freaky fast anymore. You're sure freaky, slow.

I placed an order from my phone early in the morning the day I wanted it delivered. It didn't arrive at the appointed time-frame. I called and was told I put the order in for the next day - no I didn't. I told him to cancel the order altogether and credit my card. I call the next day to get my card credited. So far, a week later, my card has not been credited. Also, previous orders were always late

Despite enjoying a cold cut every once and a while I find myself continually displeased with Jimmy John's. Ranges from generally terrible bread, missing condiments, and adding mayonnaise or oil when requested otherwise. I'm done giving them second chances.

This place is disgusting that it is still on business. The original owner is an animal killer who kills for fun and fun alone. From whales, bears, rhinos, etc he's a slob. How could any human even walk in one of these places knowing this? His daddy gave him his start up money and now he has sold the company to travel around on his yacht killing for sport. He's a disgusting man with serious mental issues.

Ordered 2 sandwich combos in store on Indian River Rd. In Virginia Beach, Va. In store menu price was 10.50 for each combo. After the cashier rang me up the total came to 28.43. When I asked about the discrepancy in the price she acted very rude, and as if how dare I question the price. Another worker explained that the menu prices have gone up twice and they have not had a chance to update the menu. Fine. It would only be fair to let the customer know this when placing an order instead of acting like I was a problem, and had no business questioning the price!

Went to the newer location in river oaks drive. Don't go here very often but decided to treat myself after a long weekend of work. Ordered a turkey, cheese and bacon large sandwich at a cost of $19.08. Wow but don't mind paying that for a really good sandwich. However when I got sandwich home, there was only 2 slices of turkey. What?! Absolutely ridiculous! For what u got, should've only cost at least half that. Will not be going back and will tell my friends my experience. So so disappointed

Only 1/2 my order was delivered. Driver promised to come back with missing items, but we never saw him again. We called the store after an hour and they decided to just refund us instead. Said it would take 2-3 days to hit the card. It has been 10 days and we are still waiting for our refund.

I went the other day 1/20/22 to the location at 6402 FM 1488 Rd. Store #4279 The Woodlands, Texas. I would be giving them a 5 star if the staff would have been nice. The Gargantuan had everything that is was suppose to and very nicely distributed. This truly is the first time I received a sandwich made so nicely. My check # was 67, so whoever made it should get a pat on the back or a high five. As for the friendly/nice, well I was not greeted at all and I asked where the orders are he just pointed to the wall. He was not working with another customer. Just being a little friendly would have been nice.
However the sandwich was great and I recommend the Jimmy Johns over subway.

I Purchased my 1st Jimmy John sandwich today at the pass road store.
Very, very disappointed when I got home and open my sandwich.
I specifically asked them for lettuce tomato and a little bit onion and salt and pepper. They told me salt and pepper would be put in the bag separately which they did not do. As you can see there's no tomatoes,no onion and the lettuce is extremely sparse and it's saturated with mayonnaise. I cannot wait until Jersey Mike's comes in the area.

I had wonderful service from our New Albany, OH Jimmy John's today. I placed my order online and accidentally marked pickup instead of delivery. I realized this after checking my email when my food had not arrived at work. I called the store and the manager was so nice. He not only said they would deliver, but made my sandwich fresh instead of the one that had been waiting for pickup. Even added a cookie to my order! Above and beyond service, and the food was as good as expected!

I went in to the store in Muncie on Ball State campus and none of staff was doing anything they all were just standing around and mingling and instead of doing their job they viewed their personal amusement more important it is ridiculous and very unprofessional. I personally work in food and deal with customer services so I take these acts very serious and I understand when it feels like there is nothing to do but there is always something to do. I seen some woman's foot on the counter just talking away with a fellow employee which it is fine to talk with you're colleagues and I very much encourage it but you should never do the things these people did when there is a customer in the store. Not to mention that I overheard one of the employees talking about how their general manager comes to work drunk and that is not okay. All in all I am very unsatisfied about the entire experience I walked out and didn't even purchase anything.

This was my first time ordering food through delivery. Lunch was delivered to another Suite in the same commercial complex. I searched around within my office suite for my lunch. A lady was searching who was Candy; we eventually found each other. My sandwich bread was hard when I received it; however the chips and bottle of water was fine. I didn't receive a text message or email of final delivery. I thanked the lady for searching for me. I tipped them in advance too! My first and last doing this.:-(:-(

We purchased two sandwiches at the Venice location, mine was a Italian sub. It was the worst sub I ever had. The meat had no flavor, they put mayonnaise on it when asked not to. The toppings consisted of lettuce, tomato, and onion. I will never go there again nor would I feed this to my dog.

They are absolutely amazing! They always get my rather complicated order correct! I have been to several stores and none of the others even came close! There staff are super friendly and extremely polite! I will be coming back to this location even though there is another store that is closer to me!

Visited on 7/15/23 to store on 8725 Sheridan blvd #8 colorado, manager, (did not get a name as she refused), was short, quite large, colorado and rounded, had black hair, and refused to give a copy of the receipt or refund when her employee made incorrect order. When I brought out my phone that's when she gave me the copy. When I turned, she, the manager, threw liquid (soda or juice) at my back hitting me.

I went to Jimmy John's today, December 7,2023, and ordered my favorite sandwich, the Hero. To my dismay, as I ate the sandwich, I realized why I stopped going there. I don't know where they purchase their meat from but never have I ever had so many uneatable hard spots in a meat before in my life. It was disgusting they must've changed vendors and are now purchasing cheaper meat. I don't know that for a fact, but what I do know is I will not be going back. I'm done. The attached photo is not meat it is some sort of hard stuff that can't be eaten. Most of the meat in the sandwich (the Vito) that I purchased had this inside; if you look closely, it's not the bread that light white or yellow coloring is the hard stuff that you can't eat. I ended up throwing the sandwich out I had had enough. I hate to say it don't go there.

I highly recommend picking a different Jimmy Johns if you would like your order within a reasonable time!
I ordered 1 sandwich at 6:11 PM and by 6:56 I checked and my order had not even gone out for delivery! So much for their bragging on how fast they are! Probably better to use Subway, They got here in 21 minutes!

The meat is tasteless unless you like salty and watery. The wheat bread is not healthier than the French. Only one cheese with a bland taste? No hot sandwiches or even toasted! Just not worth it. Managers are often too young and immature to run a store the right way. Owners don't care as long as they are making money. Go anywhere else for better quality, service, and value. I would show receipt if I didn't throw it away. My review is for the Louisville, Ky location, Westport store.

They have made ordering such a convenience. You log on, place your order, and it's either ready to be picked up or delivered during the time frame specified... usually. I recently ran into one weird issue, their system automatically assigned a time to my order which I didn't select. I only noticed it after I got my confirmation email. I called the store and had them adjust the timing, but I'm just glad I caught it otherwise I'd have been waiting almost 2 hours for my sub.