• JMBullion

JMBullion

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Overview

JMBullion has a rating of 3.7 stars from 3,362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JMBullion most frequently mention precious metals, great service, and fast delivery. JMBullion ranks 1st among Gold sites.

  • Service
    249
  • Value
    249
  • Shipping
    250
  • Returns
    81
  • Quality
    241

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.4%
Positive
35
Neutral
1
Negative
7
300
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How would you rate JMBullion?
Top Positive Review

“Excellent craftsmanship.”

Richard V.
6/30/24

I love my beautiful pieces of silver. Also, my 1 g of gold I just started collecting. Still going? These coins and bars or so awesome I would love to get some more gold, but that's gonna take a while. In the meantime, I will continue bying silver and some gold. These pieces of silver make great necklaces These will be perfect for a gift. There are a lot of pieces that I still want to buy.

Top Critical Review

“Not good experience”

Ffff H.
8/11/24

Unfortunately it was not a pleasant experience. After i choose to pay for the shipping to make sure i will have the item on time because it is a gift for an event that it will take place in Europe. They delay the shipping two days and unfortunately i will not having on time so the item it will be who's know where for the three weeks that I will be away and of course I have to pay again to buy another gift. The customer service over the phone it was great before I place the order but not after It was not polite at all.

Reviews (3,362)

Rating

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Reviews that mention popular keywords

silver coins (98) silver bars (86) customer service (135) post office (17) credit card (16)
Thumbnail of user ffffh
Washington
1 review
2 helpful votes
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August 11th, 2024
Verified purchase

Unfortunately it was not a pleasant experience. After i choose to pay for the shipping to make sure i will have the item on time because it is a gift for an event that it will take place in Europe. They delay the shipping two days and unfortunately i will not having on time so the item it will be who's know where for the three weeks that I will be away and of course I have to pay again to buy another gift. The customer service over the phone it was great before I place the order but not after It was not polite at all.

Service
Shipping
Thumbnail of user johngiles777
North Carolina
1 review
0 helpful votes
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November 6th, 2024

I have been a JM Bullion customer for over 10 years, and have been very happy with their products and services. That all changed last month when I purchased a monster box of 500 1oz coins using an ACH. I ordered early on Thursday, Oct. 17th. The account verification came through on the following day, and the account was verified early on Friday. Nothing happened. I called on Monday, and was told by a very rude female representative that the order would not be shipped until Friday. That upset me GREATLY, and I told the representative that I was very unhappy. She had no reaction. The order showed "paid" on Wednesday, 10/23, despite the money being taken from my account on Monday, 10/21 Late Friday, 10/19, my account showed "shipped", but only the shipping order had been prepared. FedEx didn't pick it up until late on Monday, 10/24 and I finally received it on Wednesday, October 30th. That's totally unacceptable. Since that time, I have been buying from other sources, and will probably continue to do so.

Thumbnail of user duffyrich66
Texas
1 review
1 helpful vote
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June 30th, 2024

I love my beautiful pieces of silver. Also, my 1 g of gold I just started collecting.
Still going?
These coins and bars or so awesome I would love to get some more gold, but that's gonna take a while.
In the meantime, I will continue bying silver and some gold. These pieces of silver make great necklaces These will be perfect for a gift. There are a lot of pieces that I still want to buy.

Tip for consumers:
I'm very happy with my purchases.

Products used:
My silver bullet and. A silver bar with the logo, Texas, stacking the Lone Star state. May them Into necklaces.

Service
Value
Shipping
Quality
Thumbnail of user garyp1774
Tennessee
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

I had fine experiences both buying and selling (at a nice gain too). To ensure safe and secure transport - the toughest part - procedures are somewhat necessarily complicated, but the instructions and support I received were superb and worked. This experience was new to me and they were most patient and helpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielk1742
Pennsylvania
1 review
1 helpful vote
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July 6th, 2024
• Updated review

I understand that JM Bullion cannot be responsible for USPS fowl up's although shipments are supposed to be fully insured, I still haven't received a gold shipment ordered before this, more than a month ago, this is destroying my confidence in JM Bullion, I have ordered gold since the "lost shipment" but I am starting to get nervous, I certainly will not trust the USPS any longer, and future shipments may be from a new supplier if something isn't resolved in the following week, so sorry but I feel I've been patient long enough

Tip for consumers:
Just would like either the product I ordered or a full refund

Products used:
Gold

Service
Value
Shipping
Returns
Quality
Gold and silver
March 6th, 2023
Verified purchase
• Previous review

I had no problem buying my stuff, just wish there was a cheaper way to buy without the trouble with a check, my debit card comes straight from my bank account, shouldn't be charged like a credit card

Thumbnail of user mattlyon2019
Virginia
1 review
0 helpful votes
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May 24th, 2024

Purchasing precious metals over the internet can be stressful. JM makes sure you are comfortable with the money that was spent through their service. Automatic tracking and low turnaround times are a great way to keep the mind at ease.

Products used:
All Gold

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidc9602
New York
1 review
1 helpful vote
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May 29th, 2024

I have switched to JM Bullion for my silver bullion coin purchases for their reasonable mark-up, smooth purchase experience, and prompt delivery. This is my 4th. Or 5th. Order with them. My previous orders arrived within 5 days of the purchase.

Products used:
Canadian Silver Maple Leaf bullion coins.

Service
Value
Shipping
Quality
Thumbnail of user goddesslinda
California
2 reviews
0 helpful votes
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June 29th, 2024

Delivery was fast and secure. Also a bit spendy for me, but worth it. Glad to have the King Charles III coin with the crown.

Products used:
Two silver bullion; sorry too busy cooking breakfast to elaborate right now.

Service
Value
Shipping
Quality
Thumbnail of user edwinf152
New York
1 review
0 helpful votes
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June 29th, 2024

Great price, great selection and super fast shipping. Packed secured and the coins were packed separately for easy identification. Highly recommend.

Service
Value
Shipping
Quality
Thumbnail of user czarnecki49
Washington
1 review
0 helpful votes
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June 16th, 2024

I ordered from them several times it's always Excellent service. I will continue buying from them. Crystal in pennsylvania.

Thumbnail of user mcarbajal0722
Texas
1 review
1 helpful vote
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June 15th, 2024

JB Bullion sells the highest quality products at the lowest prices. What's more, the customer service is really outstanding

Thumbnail of user danross7796
Texas
1 review
0 helpful votes
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May 17th, 2024

My orders arrive well packaged and on-time.They're exactly what I ordered and more pristine than what I see on the website.JM cares about the customer and that is an awesome feeling.

Service
Value
Shipping
Quality
Thumbnail of user gails1167
Illinois
1 review
0 helpful votes
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May 14th, 2024

Everyorder I have received has been sent quickly and is always shipped in a box that no one else knows what it is! Great place to order from and lots to choose from!

Thumbnail of user smithtec8
Michigan
1 review
0 helpful votes
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April 21st, 2024

I've never had a single problem with any of my many orders. I recommend JM Bullion 100%.Even the president of Mills Franklin says JM Bullion is very reputable. No worries with JM Bullion.

Products used:
Silver coins

Service
Value
Shipping
Quality
Thumbnail of user karls512
Washington
1 review
2 helpful votes
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April 2nd, 2024

Their shipper USPS will simply put your order in your mailbox…which may be unsecure. JM Bullion will not let you select a shipper that delivers to your front door (UPS, FedEx, DHL etc) without paying an absurd expediting fee.Using JM Bullion is pointless.

Products used:
Metal

Value
Shipping
Quality
Thumbnail of user rogerf71
Pennsylvania
3 reviews
0 helpful votes
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February 24th, 2024

JM bullion has satisfied me on every order placed.
Packed professionally, correctly and without delay.
I honestly have not had one mis ship or reason for complaint
I like the option for Auto buy without restrictions that I found prior.
I have recommended JM and will continue to. I have purchased bullion via sites for a long time and I am primarily using JM currently and intend to continue.

Products used:
Silver rounds, bars, eagles

Service
Value
Shipping
Quality
Thumbnail of user tp434026
Texas
1 review
0 helpful votes
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April 11th, 2024
• Updated review

Mint product; competitive price; excellent communication; Fraud verification; Fast shipping.
See ya next time & thank you!

Service
Value
Shipping
Quality
The Best
March 15th, 2024
• Previous review

Everything is as great as previous orders. Love the extra precaution verification process taken by JMBullion. Thank you, see you next time.

Thumbnail of user thughes040560
North Carolina
1 review
0 helpful votes
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April 2nd, 2024

Products are always fine quality and ordering is easy.delivery service always keeps me up to date so I know when to expect my order

Thumbnail of user haykm2
California
1 review
1 helpful vote
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March 8th, 2024

I recently had an unsatisfactory experience with JM Bullion that I feel compelled to share. I placed an order for a bar using ACH payment, and the funds were promptly deducted from my account on February 8th. However, not long after, I received a call from JM Bullion informing me that they were unable to complete my order due to some undisclosed issues, and they asked me to consider wiring the money instead. I declined this alternative, opting to cancel the order altogether.

Following the cancellation, I expected a swift refund of my funds. However, it's now March 8th, and I have yet to see the refund reflected in my account. Upon inquiring about the delay, I was informed that the refund would be issued on March 16th. This means that JM Bullion has had my funds for over a month, which is unacceptable by any standard of customer service.

The lack of clear communication and the significant delay in processing the refund has been a major inconvenience. It's disappointing to witness such practices where customer funds are held for an extended period without a valid reason. This experience has considerably eroded my trust in JM Bullion, and I find it hard to recommend their services based on my experience. Customers expect and deserve better, especially when it comes to financial transactions of this nature.

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user williaml373
Indiana
1 review
0 helpful votes
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March 22nd, 2024
• Updated review

Ordered a wide variety [ dimes,quarters and dollars] all looked better then expected specially the quarters will be ordering more in the near future.

Service
Value
Shipping
Quality
Shopping made easy
May 27th, 2018
• Previous review

Never thought i would be able to find so many coins that remind me of my childhood. Coins look better then the photos once you receive them.

Thumbnail of user rickyf73
South Carolina
1 review
0 helpful votes
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March 7th, 2024

Always enjoy doing business with JM Bullion, never had a problem with product or there shipping if you ever need a good Bullion dealer this is the place to go

Products used:
Silver

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikec2620
Arizona
1 review
0 helpful votes
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April 6th, 2024
• Updated review

Many affordable gold and silver options with fast and secure shipment! Recommended by Adam Taggart and Wealthion.

Excellent service!
March 16th, 2023
Verified purchase
• Previous review

I have received all my orders promptly, securely and worry free!

Thumbnail of user anthonyr1161
New York
1 review
1 helpful vote
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November 23rd, 2021

To be honest, items looked pre owned and Brittania's looked mishandled as all 5 have a nick on the ribbed edge. Disappointed, but not a deal breaker yet. This was first time I've ordered from here but will give one more chance after I try another company and see what happens, would not want to give these as a gift.

Tip for consumers:
Condition of items

Products used:
Bullion, we’re going to be gifts but not sure if I want to use these.

Service
Value
Shipping
Quality
Thumbnail of user dave.henrickson
Mississippi
1 review
0 helpful votes
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October 5th, 2023

I've been a JM customer for many years. Several months ago, Mississippi changed its sales tax laws and eliminated tax on coins and bullion. I brought this to JM's attention on at least 3 occasions. They have yet to fix their taxing procedures. I'm done with trying to help them and I'm done buying from them. There are many reputable brokers to choose from.

Tip for consumers:
Check your invoice carefully for added charges.

Products used:
Bullion

Service
Value
Shipping
Returns
Thumbnail of user robertb5360
Florida
1 review
2 helpful votes
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September 22nd, 2021

Our first purchasing experience with JM Bullion was disappointing on many levels. The shipping was slow, the shipping box damaged, the metal bar was lighter in weight than advertised, scratched and nicked. Their customer service indicated although light on the weight, it was still within the "margin of error" and the imperfections are expected with cast products. We were hoping for a better product on the initial transaction - first impressions tend to have a lasting effect and dissuade the buyer from future purchases,

Service
Value
Shipping
Returns
Quality

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From the business

Buy Gold, Silver, and Platinum bullion online at JM Bullion. FREE Shipping on ALL Orders. Immediate Delivery - Call Us 800-276-6508 - BBB Accredited.

Company Representative

Thumbnail of user tomf589
Tom F.
Typically does not respond to reviews

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3.7
3,362 reviews
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