• JMBullion

JMBullion

Write a Review

Overview

JMBullion has a rating of 3.7 stars from 3,362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JMBullion most frequently mention precious metals, great service, and fast delivery. JMBullion ranks 1st among Gold sites.

  • Service
    249
  • Value
    249
  • Shipping
    250
  • Returns
    81
  • Quality
    241

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.4%
Positive
35
Neutral
1
Negative
7
300
See all photos
How would you rate JMBullion?
Top Positive Review

“Excellent craftsmanship.”

Richard V.
6/30/24

I love my beautiful pieces of silver. Also, my 1 g of gold I just started collecting. Still going? These coins and bars or so awesome I would love to get some more gold, but that's gonna take a while. In the meantime, I will continue bying silver and some gold. These pieces of silver make great necklaces These will be perfect for a gift. There are a lot of pieces that I still want to buy.

Top Critical Review

“Not good experience”

Ffff H.
8/11/24

Unfortunately it was not a pleasant experience. After i choose to pay for the shipping to make sure i will have the item on time because it is a gift for an event that it will take place in Europe. They delay the shipping two days and unfortunately i will not having on time so the item it will be who's know where for the three weeks that I will be away and of course I have to pay again to buy another gift. The customer service over the phone it was great before I place the order but not after It was not polite at all.

Reviews (3,362)

Rating

Timeframe

Other

Reviews that mention popular keywords

silver coins (98) silver bars (86) customer service (135) post office (17) credit card (16)
Thumbnail of user anitab1127
Maryland
1 review
0 helpful votes
  • Send Message
November 13th, 2024

Great service but FedEx delivery sucks! Pay for expedited delivery and your wasting your money. The Postal Service is more dependable. Unfortunately they only use FedEx.

Thumbnail of user mariog504
Virginia
1 review
0 helpful votes
  • Send Message
April 4th, 2024

It came quick & secured love it. Only problem is now it won't let me buy anymore. I don't know why I emailed and no response yet

Service
Value
Shipping
Quality
Thumbnail of user jasonf679
Arizona
1 review
0 helpful votes
  • Send Message
May 28th, 2021

JM has fair premiums and ships anything listed as "in stock" within one or two business days tops.
They're trustworthy and well known and you'll always get your order correct and on time in my experience.
Will definitely be ordering from them again.

Tip for consumers:
Shop around and do the math on the premiums. And watch out for their sales, which often result in better than fair premiums.

Products used:
Silver and gold bullion and coins.

Service
Value
Shipping
Quality
Thumbnail of user christopherh261
Nevada
1 review
0 helpful votes
  • Send Message
August 31st, 2018

This is my very first investment in pm.
My order was swift and the pieces themselves are gorgeous. I will continue to do business with JM Bullion for many years. You have a loyal customer now.

Thank you

Thumbnail of user christinej335
Washington
1 review
0 helpful votes
  • Send Message
September 29th, 2020

Excellent company to deal with. Thank you! They were recommended to me through an online friend. Great selection, fair pricing, fast efficient shipping. Placed two orders with them, so far. Web page very informative and layered out for all to understand.

Thumbnail of user tonym1110
Arizona
2 reviews
0 helpful votes
  • Send Message
March 13th, 2022
Verified purchase

I've purchased gold many times and sold some gold back to JM Bullion. Everytime, they were quick to deliver it with a signature required US Postal Service delivery. Never had any troubles. I can't stress enough their great service.

Products used:
1 oz gold coins

Service
Value
Shipping
Quality
Thumbnail of user rc445
Arizona
1 review
2 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

We started purchasing from JM Bullion in February 2021. We have not been disappointed. At first the shipping was delayed due to volume, however, the shipments are pretty quick now. So far between my husband and myself (2 accounts) we have placed over 10 orders. No complaints. I truly like that JM Bullion also has ‘Pre-sales". Oh, and let us not forget the military/ veteran discount! We will be buying more in the near future.

Tip for consumers:
Set up your military/ veteran discount before your first order to get the discounted price right away.

Products used:
Silver rounds and bars of various sizes. Gold and Platinum too.

Service
Value
Shipping
Quality
Thumbnail of user johnm5814
Florida
1 review
1 helpful vote
  • Send Message
September 29th, 2020

Another perfect transaction. This was my first 1/4 oz gold eagle. Next weekend in planning on my first ever 1/2 golden eagle. That will. Complete my entire set if 2020 eagles. 1/10,1/4,1/2 and once coins. I've never used anybody but JM BULLION for my metals. I try to buy every month. The biggest issue I have is the premium. I believe in markup to stay in business. Some of these are a little on the greedy side.

Thumbnail of user wesu2
California
1 review
0 helpful votes
  • Send Message
May 20th, 2021

I've been investing in precious metals for several years. I ran across jmbullion.com about a year ago. I like the prices and variety of items. The site has many great features such as alerts on sold out items when they become available. My favorite feature is the easily available receipts of each shipment. Well worth the time to check them out

Products used:
Several

Service
Value
Shipping
Quality
Thumbnail of user victors244
Missouri
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I received four 1922 and one 1923 Silver Dollar. They were B and U, but scarred a little more than I like, especially on one of them. I am still pleased with the purchase over all, and will buy again, hoping for better quality. Thanks JM

Thumbnail of user claytons65
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 17th, 2020

My order arrived in a reasonable time frame. The box was discreet with no logos on it or names identifying that it would contain precious metals. In my opinion, discretion is vital to ensuring the contents are received and not intercepted in transit.

Overall, would do business again and would recommend them over competitors that you may find don't exercise discretion when shipping your product.

Thumbnail of user sandras1832
Nevada
1 review
0 helpful votes
  • Send Message
April 16th, 2021
Verified purchase

I've place several orders with JM and I have never been disappointed. Everything arrives on time and exactly as promised. It does worry me at times that a package worth a few thousand dollars gets left on the doorstep but I haven't had one taken yet so I guess I can't complain. I'm usually quick to test the authenticity of the items I purchase but with JM I have no doubt they are real. That ease of mind is worth the few bucks over spot.

Thumbnail of user thomasm2093
Florida
1 review
0 helpful votes
  • Send Message
December 31st, 2020
Verified purchase

Although I found the bank wire instructions a bit confusing, the ordering process went smoothly. I appreciate especially the care given to assure accuracy. I received my order within forty eight hours and am very pleased with JMBullion's service.

Thumbnail of user thomasg293
Oregon
1 review
0 helpful votes
  • Send Message
January 12th, 2019

Overall, I would say that JMBullion is a good company to do business. I ordered five different coins of the British Royal Mint "Queens Beast" silver 2 oz series. My order was shipped and delivered very fast. Three of my new coins were in good condition, but two were not acceptable condition. One was so bad that it should have been caught before it was sent to me. They need to check coins better before shipping to customer. Customer service has been very good. I am sure it will be taken care of to my satisfaction.

Tip for consumers:
Prices are good, especially compared to other online coin/bullion sites. Good customer service.

Products used:
British Royal Mint "Queens Beasts" silver 2 oz

Service
Value
Shipping
Returns
Quality
Thumbnail of user phillipd53
California
1 review
0 helpful votes
  • Send Message
February 19th, 2019

I purchased a small gold bar for my 8 year old some to get him excited about collecting and saving and everything was super smooth. One glitch was the shipping but with USPS that is not a surprise and the bar came a day late. But it came. And it was exactly as described. Now we are looking at setting up a weekly or monthly purchase. Highly recommend JMBullion.

Thumbnail of user thomass1938
California
2 reviews
1 helpful vote
  • Send Message
April 30th, 2021
Verified purchase

I have purchases from them many times. I have checked around and their prices are always the lowest for precious metals. They have the most items in stock too. Also, if you order only $199 the shipping is free. I have heard horror stories of other sites taking months to ship to you. Not this company. Honest, fair, and fast. I highly recommend JM Bullion. They should have a referral bonus though. I have sent half a dozen people to them.

Tip for consumers:
Always order at least $199 to get free shipping.

Products used:
Silver rounds and bars. Gold rounds and bars.

Thumbnail of user jacekz9
Texas
1 review
2 helpful votes
  • Send Message
December 13th, 2022

JM Bullion company belongs to these types of companies, where if ALL the aspects of purchases are going smoothly everything is OK.
But if ANYthing is NOT going as 'should', do not expect any real help.
Suddenly 'small print' became a golden rule.
No appreciation of former business and amount of money you spent before.

Just consider evaluating your needs and find a company that does not have as many single-star opinions as this one.
Just be aware…

Service
Shipping
Returns
Quality
Thumbnail of user katb78
Massachusetts
1 review
1 helpful vote
  • Send Message
July 21st, 2020

Thank you so much for your prompt shipment. There are several places that I have waited along time to receive. One it took so long I forgot I ordered the coins. JMBullion ships quickly and has a huge selection of coins. We invest in silver and I always have a hard time choosing which coins I want. I also started collecting the Gold Bucks and LOVE them. I highly recommend this company.

Thumbnail of user victoriak116
Texas
1 review
0 helpful votes
  • Send Message
January 24th, 2020

I have made a few purchases from JM Bullion recently and each one has been completely worry free, with great attention to detail and, as stated in my title, exemplary customer service. Responses are prompt, courteous and informed. Very professional. I will continue to do business with JM Bullion.

Thumbnail of user monas204
Arizona
1 review
0 helpful votes
  • Send Message
April 14th, 2023
Verified purchase

I placed an order on 3/15/23 and paid for UPS delivery. I kept getting updates from UPS that my package is on the way. Apparently, the package was lost. After giving it ample time, still no package so I contacted you for assistance. I was told that an investigation would be opened and I would be contacted. Days passed and I was the one doing all the contacting! I finally got my package by being pro-active. I've ordered from you several times successfully but if something goes wrong, it's like pulling teeth for the remedy. I will not place any further orders with JM Bullion.

Thumbnail of user dano418
Alabama
1 review
0 helpful votes
  • Send Message
September 28th, 2021

Most bullion dealers hit you with high premiums which you expect but then they make it impossible to get value with shipping not J. M Bullion they will ship free! To me this makes a huge difference!. Overall a great experience fast ordering an shipping definitely 5 stars!

Tip for consumers:
Get enough for free shipping

Products used:
Bullion

Service
Value
Shipping
Quality
Thumbnail of user wendied6
Ohio
3 reviews
25 helpful votes
  • Send Message
November 29th, 2020

First purchase of used silver bars from JMBullion was better than what I had expected being they were secondhand. Delivery was safe and quick with a signature being necessary. Packaged extremely well; each bar was in an individual packet. Was exactly what I was in search of. Need to mention that being a novice in the process of purchasing I found much helpful information on the site. Very informative about the product being sold, lots of information provided. Thank you JMBullion!

Thumbnail of user terryd166
Arizona
1 review
1 helpful vote
  • Send Message
March 21st, 2019

I had a bad coin and called customer service. Within minutes, problem was solved. They emailed me a prepaid return shipping label. My replacement coin is on it's way to me now. Very competent and reliable service! Thank you JMBullion!

Thumbnail of user davids2106
Virginia
1 review
2 helpful votes
  • Send Message
January 30th, 2019

I ordered 90% silver US coins some were $1. Face value mixed coins. One coin was a 1968 Kennedy Half that I believe is a 40% silver coin. The order receipt had two inspection stamps and initials confirming the order to be all 90% silver. But one coin was not. I'm not worried about the $2.30 value difference, I am concerned about the QC order inspection process that would miss this coin if several people have checked the order. Contacted them immediately on friday, this is tuesday, but no response yet, I'll give the matter a few more days. If I am wrong then my deepest regrets and strongest apology. *UPDATE* Now Monday, 2/4/19. Customer service originally said a investigation would be opened. I asked my customer service conversation recording be forwarded to upper management thinking this would be easy to check into and with some urgency, BUT as of today 2/4/19 nothing yet. My Star review is now dropped to 3. I have received good service until the problem with this order

Thumbnail of user kent184
New York
1 review
0 helpful votes
  • Send Message
August 7th, 2020

This company "gets it." They keep you notified every step of the way from ordering and payment processing, shipping of order with tracking number and follow up email. I've ordered gold in the past from a different company and did not get this level of service. I will purchase from JM Bullion again.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy Gold, Silver, and Platinum bullion online at JM Bullion. FREE Shipping on ALL Orders. Immediate Delivery - Call Us 800-276-6508 - BBB Accredited.

Company Representative

Thumbnail of user tomf589
Tom F.
Typically does not respond to reviews

How do I know I can trust these reviews about JMBullion?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JMBullion?