I was getting ready for a wedding that I was to facilitate in just under an hour. Upon taking my tux shirt out of the dry cleaning bag, I discovered I did not have any buttons. Immediately called Jos A Bank in Southlake Town Square and their customer service was amazing. Found the buttons I needed, put them on for me as well as the tie!
Thank you thank you!

Do not it the permanent crease option with your pants. When you take them to the dry cleaners you will end up with double creases. I've asked dry cleaners to take out the permanent creases. So far none have been able to do so.

I wish there is less than one star to give
Poor Quality and poor customer service
After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use
The brands I use is Traveler Sweater and 1905 Collection.
Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care.
I do not recommend that product to anyone it is waste money

I purchased 4 suits from Jos A. Bank. Trying to return them has been an ABSOLUTE nightmare. They've held my money, did not provide me with a proper receipt for dropping off my suits for return and now, dealing with online support, I have made 3 separate calls. ALL three calls have been "on hold" calls and no resolution. ABSOLUTELY regret purchasing from this retailer.

I've wasted about 2 hours placing an order on josbank
First the web site had 2 software problems preventing me from placing the order using paypal.
Then I chatted with some rep, and experienced very slow responses (sometimes waiting for 2 minutes for a simple answer). The chat person told me to call.
Then i called and after waiting for about half an hour i finally placed the order with a rep giving him my credit card info (amazingly that took another half an hour).
I then got a confirmation by email, and then a text from my credit card company that my card was charged.
After all this time spent on a $10 order i got an email that my order was cancelled.
The email also stated that my card was not charged even though it was charged.

This was the worse shopping experience. I highly recommend NEVER deal with this company - it's not worth it.

Bought a suit last week and wanted to call the store to check on the pants I had cuffed. Called continuous for about 45 minutes wth no answer. I called the Customer Service number and was on hold for almost an hour. Their recording kept telling me about their "world class" customer service. FAR FROM IT. VERY UNHAPPY. I hope my suit pants turn out OK. Can't imagine why they wouldn't AT LEAST have an answering machine or service. Extremely disappointed.

I ordered 2 pair of Johnston and Murphy Cap Toe Melton dress shoes on a BOGO offer. After 1 month, I called and they said everything was on backorder. 2 months later, they sent me an email canceling the order on one of the shoes because it isn't in stock and saying they are sending the other shoe and charging full price. Both shoes are the same style, just different colors. I would gladly pick another color or get 2 of the same color (I wear them regularly) but wasn't given the opportunity. I have shopped at JAB for over 20 years, but will gladly find another clothier and make sure everyone I know does as well.