THIS IS A PIECE OF $#*! COMPANY STAY AWAY FROM THEM I BOUGHT ONLINE A SUIT AND I ASKED FOR EXCHANGING NOT MONEY BACK THEY SEND ME MONEY BACK! NOT RECOMMEND IT!

I bought a few items from the RYE NY location on Purchase St. I left the store and when I got home I realized that the shirts were the wrong size. I called the store a few minutes before they closed and told them that I can be there in a couple of minutes for exchange. I mentioned that I had a very important meeting in the morning and was traveling and could not get there at 10am the next morning due to my schedule. The salesperson said he could not help me because they were closing in a couple of minutes. I asked to speak to the Manager. When Luis the manager came to the phone he also said he could not help and to return the following day. I told him that I will come back the next day only to return the items I purchased due to their lack of empathy towards a customers needs. His reply was repulsive. He said" ya see now sir... THAT'S A THREAT! You ARE THREATENING ME." I can not believe his response to me. Rye seems to be a very nice neighborhood... These two guys working in there are not the type of people I would expect to work at your store. Rude after the sale PERIOD. And visible tattoos on the hands are unwelcoming. What are your on boarding procedures at Jos. A Bank? Oh wait... You have none. I will never do business at any location. The customer is the most valuable asset and you failed miserably to help my situation that could have been very easily taken care of with a more sophisticated salesperson.

I had been a loyal customer of Jos A Bank Clothing, having spent thousands of dollars; but after a recent experience, NEVER AGAIN. Supposedly due to (an incompetent) update of their website, while I was shopping they lost the contents of my shopping cart totaling 30+ items and more than $1500. Worse, they managed to delete my wishlist, which prevented me from recreating the cart. The wishlist was compiled over months of perusing the website. But wait! They also lost my purchase/order history. And deleted my saved credit card info (now, where did THAT go, I wonder?). For those of you who aren't familiar with Jos Bank, their sales change almost daily. I had been waiting for the perfect storm of clearance plus an extra 50% off, with my other items on special. BECAUSE *THEY* DELETED MY CART, I missed the sale. Completely. I got a grudging "we're sorry... but items in your cart must be purchased at the time of the sale to receive the discounts". Well... DUH... but THEY deleted my cart (oh, and don't forget, my wishlist went *poof!* as well), within an hour of the end of the sale, preventing me from making the purchase. I emailed twice. I never heard back. I had two fruitless live chats with customer service (?) reps. To be *fair*, I was offered a $25 discount... on $1500. Oh, wait, it was probably more like $25 off $2500... since I missed the sale due to THEIR incompetent IT crew.

I didn't take them up on the offer.

***UPDATE: Five business days after my first email to JosBanks and still no reply. I can see they are highly concerned with customer service (and their reputation).

To start, let me say that I have shopped at Joseph A. Bank for more than 25 years. Generally speaking, I have been pleased with my purchases. I really haven't had any big mishaps... until now.

I received a $250 gift certificate as, just that, a gift. After a couple of months of sitting on it, I decided to check out some shirts on the site. Great deal on summer clearance shirts, even better if you buy three. I put in the order and paid with the gift card. No problem.

The next day the order gets canceled without any reason. I call and am on hold for 35 minutes without anyone picking up. I have to hang up due to other commitments. I go on the chat line later and inquire as to why it was canceled. Jordan says there was a "discrepancy with the information on my credit card." I asked why are they even looking at my credit card when I paid with a gift card. No help at all. Later, I tried the text line and spent another 30 minutes going back and forth without getting my order processed. I made another call and Nicole was also unable to assist but assured me that she would have someone call me to rectify it. That was two days ago.

I did receive an email asking me to resubmit the order. Boom... canceled again. Then they advised me to delete the credit card on file. I did that and placed the order again. Canceled without explanation.

I am done with Jos A Bank. I have advised the person who gave me the gift card to request their money back. I am trying to give them business and the ineptitude is startling. Makes me wonder what happens when you have a problem with your order once it actually gets placed.

Don't do business with this company. There is a reason why they recently filed bankruptcy and I believe I just figured it out.