Journeys

Was my sons 16th bday he knew what he wanted but the guy kept bringing out shoes he didn't want after telling him several times then tried to up sale and I get that but the kid (with an accent) showed us a demonstration with the shoe spray. After 45 min and buying the shoes he wanted I sprayed the same can the kid did on the shoe and he insisted I buy it. I said I only did what u did he called me a lier and think what I wanted continued on saying I had to buy this $15 can of show spay. Told him I just want my money back then and said fine continuing to laugh. All over a quick spray. Went down to FAMOUS FOOTWARE where not only were we in and out in 5 min I left happy and she even gave me a $10 discount. HORRIBLE customer service! Sandy southtown mall

I swere i order online fron journeys alot and few times kw they couldn't get my package to me cause they say address is wrong well its the same address ive always had on file u guys suc then take a week to refund ur money for there STUPID FUC UPS RIDICULOUS

So I ordered 6 pairs of shoes for $270.00 on there website last week and next thing i know they are charging me an additional $238.00 after the screen froze on there website and now I wake up today and saw a overdraft fee on my account for $116.00 that I never charged. So I got ahold of a representative through an email and they said unfortunately since the order went through then I cant refund you even though I didnt authorize the $238.00 on my card. I even got a email stareing I ordered $238.00 worth of shoes when I never did with tracking orders and all. I called the headquarters of journeys and they told me they couldn't help me so they transferred me to there customer service line. I told the next representative the same story so she transferred me to another representative. So I told her what happened and asked if I could be refunded the $238.00 + the $116.00 they overcharged on my card and she told me the same thing as the person I emailed that "sent it was shipped out I would have to wait until it gets here so i can return it back by mail or take it in the store for a refund if what shoes i have" even though I didnt get any other shoes then the ones I paid for $270.00. So even though they overcharged me for another order I never made I still cant get the refund. I already disputed this with my bank so they can't overcharge me any more. If there was a option where I could give this company 0 stars, I would. SO buyer beware, don't ever order shoes from this company they will keep taking money out of your account for other transactions that you never made.

They don't know how to take care of their customers, they are expensive and has the worst policy for price match

I ordered a pair of Heely's shoes for my son's 9th birthday early in the morning on May 30th. The money was immediately taken out of my account, and even though they 'pull the order within 24 hours', it took them until JUNE 3RD (that's approximately 24 hours x 5) to notify me that my order had been CANCELLED by them, because it was 'no longer in stock'. Now it is June 8th and I STILL do not have the money back in my account to try to go find another pair SOMEWHERE ELSE. They offered me a whopping 15% discount 'on my next order'. Well Journeys, save your 15%, I will NOT be shopping with you again.

SO I ORDERED A PAIR OF TIMBERLANDS $114 AFTER TAXES SOME HOW I ENDED UP WITH 2 PENDING ORDERS ON MY BANK ACCOUNT CONTACTED JOURNEYS RIGHT AWAY AND WAS TOLD THAT THEY COULDNT DO ANYTHING NEITHER COULD I. I HAD TO WAIT UNTIL THE SHOES ARRIVED WHICH TAKES 3-5 BUSINESS DAYS WITH THE MONEY BEING TOOKEN OUT MY ACCOUNT UNAUTHORIZED FOR THE EXACT SAME SHOE COLOR AND SIZE AND NOW I HAVE TO TAKE THEM BACK TO THE STORE WHICH IS WHY I ORDER ONLINE SO I DONT HAVE TO DEAL WITH THE STORES RETURN THE SHOE AND GET A REFUND MIND YOU THAT TAKES ANOTHER 3-5 BUSINESS DAYS NOT ONLY DID THIS MAKE ME LATE ON PAYING SOME IMPORTANTS THINGS I NEEDED TO PAY THEY OFFERED ME ABSOULUTELY NOTHING AT ALL. THEN ON TOP OF THAT AS I AM SPEAKING WITH A SUPERVISOR AS I AM TELLING HER THIS COULD OVERDRAFT MY ACCOUNT SHE PRETENDED AS IF SHE COULD NO LONGER HEAR ME AND HUNG UP. I AM BEYOND UPSET WITH JOURNEYS AND CAN NOT BELEIVE THE CUSTOMER SERVICE!

I RECEIVED A PAIR OF SHOES AS A CHRISTMAS GIFT. I WENT TO THE STORE TO REURN THEM WITH THE RECIEPT. I WAS TOLD I HAD TWO OPTIONS INSTORE CREDIT OR THEY COULD CREDIT THE CARDHOLDERS ACCOUNT ( I WOULD NEED THE GIFT GIVERS CREDIT /DEBIT CARD.) REALLY? THEY WERE A GIFT... SHOULD I THEN CALL THE GIFT GIVER TELL THEM " HEY THE SHOES YOU BOUGHT ME AS A GIFT WERE NOT MY STYLE SO I RETURNED THEM, JOURNEYS CREDITED YOUR CARD AND NOW YOU OWE ME THE CASH" SERIOUSLY?

Ella Dunn, Employee #*******, greeted me with such enthusiasm it made my day, that was nice. There is an UGG hoodie sweater that I LOVE! Hanging on the wall! I don't think you understand, I have the same hoodie that I purchased prior to falling ill with COVID-19, several years ago & unable to work. An UGG hoodie was not a priorty BUT did I mention I LOVE the UGG hoodie sweater. Currently, there are only certain type of material that does not hurt my skin. I can be in this hoodie 24/7.LOL
Prior to me having to think if I could/should purchase this expensive wonderful hoodie because it's SO EXPENSIVE but worth it, LIKE $100 EXPENSIVE but it's on sale! But It's not my size, it's too small
Ella went to her computer to see if she could order it online. No luck! She could have left it there. Instead, Ella went above and beyond by looking to see which other stores had that hoodie in my size. Ella found my size, Ella reached out to the store and asked if it would be possible to have that item transferred to her store for a customer to purchase. They said YES! 😊 I am SOOOOOOO HAPPY!
THANK YOU ELLA!

I ordered a Christmas gift for my daughter on journeys.com on 12/17. The item was supposed to be in stock, whiche meant I would have it within a week or so. When it didn't arrive as planned I called customer service and was told it was being fulfilled in a store. Fine. Would it be here in time? "Yes."

By the 22nd, when it hadn't arrived, I went to our local store to inquire about help and tracking. The store manager arranged for overnight shipping so that it would be on my doorstep by the 23rd. He advised that I call customer service within an hour to get tracking info. I did that. I was told that tracking info wouldn't be available until later in the day. So I called. Again. I was asked if the service rep could call me back after she got in touch with the store. Sure. By this point I've pretty much lost hope, but I'm waiting to see what they're gonna do.

She calls and leaves a voice mail later (I was in a movie - I have a life outside of making calls for customer service). Her voice mail tells me that she has been calling all day and that the store manager was just too busy to take her call. I call b. S.

So, just for grins I call again today, 12/24. The service rep calls the says tore again and then says that they're just today putting a shipping label on it, but that they won't ship until Monday, 12/26. So I ask for her to cancel my order. Then I'm told it's too late. I can't get my money back.

I AM PISSED. This is the worst customer service

The worker was great but soooo pushy! She gave us lots of info on a shoe but wouldn't let up on selling us the shoe. She was extremely helpful. Gave it 3 stars just cuz the worker did help.

First of all, their website is dysfunctional because I trie do lacing several orders over a week's period using several credit cards(thinking the card was an issue) and they wouldn't accept my oder. I called in(an hours wait) to place my orders, it got cancelled. I called again(another 1.5hrs) to placed the same order for a second time, 2 days later it was cancelled AGAIN! WASN'T SENT AN EMAIL, NOTHING AT ALL. I called customer service a THIRD time (another 2 hrs), by now the items I REAALLLYYY wanted WENT OUT OF STOCK. To compensate for AALLLL OF THIS, the supervisor offered me $5off on my next purchase. I COULD NOT believe how unprofessional and messed up their service was. I will NEVER EVER order anything with them again. And, their staff need proper training because they're all completely lost.

This might be a no-brainer to some. But I guess it wasn't to me. Ideally I wanted to fill out my shipping/billing stuff online myself, but when my first order cancelled & second one wouldn't go through I called. First off my first package was delivered to my billing address- which was inconvient for my situation. Then my second package arrived at my neighbors house (obviously FedEx's fault bug still). Secondly the shoes I ordered (two pairs of converse) came in completely wrong sizes. I am a womens 11 & one pair came in a kids 11 & the other a men's 11. But when I went into my closest Journey's location to exchange they were very nice about it. Overall I don't want to be ajerk complaining- I merely just want to say if I were you I would go un store or just order online & not over the phone. Also be prepared for possible shipping to billing address yours is different like mine! So just be aware of how you order your purchases & the shipping company the use & you should be able to give a better review than me haha!

On May 17 2016 I went and bought two pair of shoes for my kids and some socks which and everything was fine until I paid using my Visa Debit Card, I was told that my card was rejected that I only had 10 dollars left something that was no possible so I said I will call my bank to find out whats going on and I left the store so I got into my bank account using my cell phone and I found out that they had charged me the $ 100.57 any ways I got back to the store and complained to the manager so he called journeys support and after 30 minutes or so they requested that I Email them a copy of my bank account showing the charge which I did that day, they sent me an Email saying that some from customer care was going to contact me within 24 hours to handle it but over a week later and and no one has called me, so I called them back and after one hour of discussion all they say is that the refund can take up to 30 days to process because it was charged using a Debit Card, which was very frustrating to find out, I spoke to a supervisor and I just went off on him and worst that he told me that they do not sent Email to let customers know whats going on with their refunds either you call and find out or you wait and nothing happens... the worst place to buy and request a refund. I would not recommend buying from...

Orders take way too long to arrive. Would of just bought it in store if they were actually in stock. Nothing is ever in store seems like. Just awful.

I ordered a pair of boots for my boyfriend for his birthday IN STORE. Then ordered another the next day online. For the online ones they sent me a cancellation confirmation. I emailed them saying I never cancelled the order and I want/need the boots. They said they don't have them in stock and their inventory was wrong and no store seems to have them. I said How can you cancel an order without even notifying the person who purchased them? All they did was apologize for the inconvenience. I said I looked again today and you still have them available online, if you don't have them take them off your site so some other sucker doesn't want them too. Here we are a week later and they are still showing as available online. Now the IN STORE pair I ordered it has been a week and no boots still so I tracked the order and surprise surprise that order was cancelled too but this one wasn't refunded and again I was not notified of anything! WORST COMPANY AND CUSTOMER SERVICE EVER! I am not looking for handouts but they didn't even offer a coupon or something for the inconvenience it's caused me because here we are a week AFTER my boyfriend's birthday and still no gift for him!

Bought shoes for my daughter online... they didn't fit, mailed back for an exchange... told it would be 6weeks! Don't buy online! Ridiculous!

They changed me 2 4shoes. Haven't received my shoes or money back.this review not letting me add my pics or proof

They must have read my review. They emailed & refunded my order this morning. Too bad I had to write this to get this resolved.

Don't buy from here online EVER! Your shoes will never make it to you and customer service is useless!

I ordered shoes for my daughter birthday on 9/17/2017 as of now they still did't ship it

Horrible company, will never order anything from them

Got stained by EXCESS dye from my sneakers. It'll take 4-6 weeks to replace. Really pissed. Nope. No

I can't make any orders online and the employees at Uptown are horrible. Tried contacting support but they were no help either.

My shoes were falling apart the day I received them and customer service was no help at all! Will never purchase from this company again!