Journeys

I was recommended sizing up in a pair of $140 UGG slippers by a store employee who evidently had no experience with the product. Long short I should have been recommended to stay with my true sizing. After a painful phone call with costumer service I was given the go ahead to send the slippers back for an exchange at my own expense for shipping ($20 which I thought was weird when it was a mistake on their end) and now the slippers have mysteriously never arrived as a return, vanished into thin air and they will not do anything about it. What a joke. Now I am out $160 for a pair of non existent slippers. Absolutely disgusting consumer service with zero accountability. DO NOT BUY FROM THIS COMPANY!

I got a call for an interview for today last week. I went into the store and got an attitude from the lady working saying no one called me. Even though I have proof on my phone starting that I received a phone call. I'm honestly glad I didnt have my interview. I dont want to work with snabby people. I will not be returning to the store for business because of the way that lady treated me.

Ordered a couple packs of socks and a pair of Vans on August 8th 2020. I received my order which I thought was complete on the 14th without the shoes. Then they respond to my inquiries on August 21st to tell me that the shoes previously ordered were soldout and then they give me a coupon for five dollars off. Are you $#*!ing kidding me? Like I would spend another dollar on your website after not receiving my full order. Get real, get your shut together and sell people what they order. That's how this customer/salesman interaction works.

I recently purchased a pair of UGG's mocassins, and I wore them once. I realized they were the wrong size, so I went to exchange them, and I got ripped off. Apparently they had "broken in." Even though I wore them. ONCE.

I place a order for 2 pairs of shoes they took the money off my card 2 days later money came off again I contacted them they told me they have 1 where they take the money off your card then a hard hold so I was like y'all charged me twice then they gone say it's a hard hold it should fall off within 3-5 days it never fell off I call back the second time we'll I'm so sorry we gone issue you a check give it 7-10 days if it don't come by then call us back now I call back the 3 time we'll you not getting no check it should had falling I was like no it never fell off now they saying I can't get my money back never again all they do is lie take your money. Just go in the store not online

I placed a order online for 3 items and only received 2. This is my first time using journey online for purchasing anything. I used 2-3 day shipping and it didn't even leave the store. The shipping order got messed up I guess and I never got the delivery. They suggested rerouting my package which ultimately will be another 2-3 days after the already 2-3 days originally it was scheduled for! The fact I ordered this item due to me going on vacaction makes it even worse. They didn't even give a courtesy call, text, or email to let me know about this inconvenience... The customer service call taker was the best thing about this whole process very pleasant... But I will never order from journey ever again. They had one chance and they blew it... It sucks all they could give for a screw up is sorrys and apologies and shipping at a later date... I will never order online from journey ever again...

Shoes didn't fit right. I returned them via USPS because I don't have a local FedEx location. So I paid USPS PLUS was charged for using the FedEx return label. I've been fighting with them for weeks for my return money. Please don't buy from these $#*!s.

Never buy anything online from Journeys. I ordered a size 6.5 shoe and was sent a size 6! Now trying to get a refund is a complete nightmare and hassle, when it was THEIR MISTAKE! I also get wrong information when I'm talking to their customer service department! I will NEVER buy from Journeys again!

I'm so angry with journeys customer service, or lack there of. I ordered a Christmas present literally the 10th and went to check my email today still no confirmation on them being sent so I check the website and apparently they won't be available until 12/26 they said I should have received an email about the date change which I didn't and when she asked me if I wanted to swap out the shoes for different ones she mentioned that they probably wouldn't be here by Christmas and told
Me they can't change the shipping option to get them here by Christmas even thought it was an error on their companies end. 0/10 don't recommended ordering from journeys online now I have to wait until a week after christmas or cancel my order and figure out a different gift a week and a half before christmas.

Bought my partner a pair of shoes from here and went to exchange them because they were too big. Bought in store, and went to exchange in store, and when i gave them the shoes, they said they couldn't return or exchange them because they had been worn, which is NOT TRUE. I brought them back in the same condition they left the store in. Plus the service in store was terrible. When i tried to explain they hadn't been worn, the cashier rolled her eyes and said there was nothing she could do. Will NEVER waste my money or time here ever again.

I ordered a pair of boots online and was sent the wrong order. When I called customer service I was told that I could send them back but would not be able to get the boots I originally ordered until they received the wrong order back. My only other choice was to return the wrong order to a Journeys store which I did and I was "compensated" for my yime and money by being given a coupon for $10 off of a $75 purchase. Seriously, this was their mistake and I was pretty much forced to fix it on my own time and money. NEVER AGAIN will I order another thing from this company.

This company is the worst! I have been working with them since June 30th to get a refund. As of today, it still has not been received. I highly recommend you search elsewhere for shoes.

I bought my granddaughter a pair of shoes when I got them home she tried them on and they were to little took them back to the store to exchange for a different size with my receipt three days latter and was refused a exchange because the clerk said there was a small dirt spot on them I couldn't see anything but if there was a spot on them it was there when I bought them was in a hurry but will be going back and someone better make it right

This store charged my CF card even though I DID NOT ended up buying anything! It took the "manager" over HALF AN HOUR to figure out what happened EXTREMELY FRUSTRATING AND UNPROFESSIONAL! Would never go back, recommend to double check your recipes!

I've been ordering online with them for 5 years and have always received my orders faster than I expected. They are one of the only websites I can trust.

Do not order from this company! You will never receive your order or a refund. Going out of business would be the best thing to happen to them! Thieves!

Journeys was overall an okay experience. I tried to place an order of Dr Marten Jadon platform boots online, and they said they were out of stock, so I made a trip to my nearest store, who didn't have them in my size but was able to order them for me. This is a more popular shoe, so I understand stock running out, but I was confused as to why I couldn't order them on my end but they could on theirs. I was happy I was still able to get them, as they were one of the only places to get them at the time when I ordered, and the store associates were very friendly, but the only option was ship back to the store. It was an inconvenient process, with a lot of back and forth, but I ended up with the shoes I was after so at the end of the day, I'm happy.

This place is horendus the workers are $#*!
Nobody helps you there stock is always low
Threw out my years as a shoe entrepreneur
My thoughts of this place are distasteful unsatisfying and unfulfilling in the workers are shallow and pedantic

Extremely disappointed. If they make an error and double charge you they claim they cant cancel the double order IMMEDIATELY after doing so, despite payment pending. I ordered a pair of shoes and the site said there was an error and payment was declined. I checked my order history and it showed no orders. I went in and attempted to order via PayPal and it processed immediately. Over an hour later I received a message saying the first order was now being processed! I contacted them and I was told that they have no way of canceling orders that you have to wait for the duplicate order to ship out and then send it back and then get reimbursed! Now I'm out $53 I didn't have 2 weeks before Christmas that I won't get back before Christmas so my kids will have a couple less gifts. Thanks journeys I will never order from you again! Ps I find it extremely hard to believe that you have no way of canceling orders immediately after they go into the system, but if that is true then you really need to update your system because it's clearly behind everyone else's. Extremely upsetting considering it was your system that caused this error!

Is was horrible I order a size 2y & because Employer Olivia from store #7152 Palm Beach Gardens. Did not have the right size & it was to much to call she decided to put a smaller size in the box instead & send them. Then when i call customer service they try to tell me I have 2 options go to Miami & the the right size myself or my baby have to wait a 4weeks a month to get the right size. There system is alwats down they cant send you & return label or get in contact with the label team only though email & you still have to wait 24 till 48 hours for the lable team to see there request & send you the label & that still don't guarantee you'll get your shoes on time. I will not every shop here again online or in stores. Thank you!

I did buy Dr Martens boots at Journeys and they are too tight. Because of COVID I couldnt return them right away and my husband put the box in the garbage! They are brand new and I have the receipt but not the box and because of that the guy from the store told me he wont exchange them!

To sum very thing up. I order online the money was taking out of my account the next day. Received an email saying the order was processing. Than next thing I know I get an email saying it was cancelled but nobody could tell me why, and where my money was that was taking out my account. NEVER ORDER FROM THEM

Ordered Vans x Nasa White Old School and today i received and orange instead.
Customer Service is nice, but the company sucks and will scam you. Never shopping online at Journeys ever again.