• Jumia.com

Jumia.com

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Overview

Jumia.com has a rating of 2.8 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Jumia.com ranks 42nd among Internet Service Provider sites.

  • Service
    5
  • Value
    4
  • Shipping
    5
  • Returns
    4
  • Quality
    4
6
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How would you rate Jumia.com?
Top Positive Review

“Awesome Online Shop”

Ugochukwu O.
8/2/19

Outstanding online shopping mall that maintains her integrity well. Here you can pay for your order on delivery and they maintain a seven days return policy in case your order isn't what you expected.

Top Critical Review

“Jumia is a scum. Horrible Experience”

Emme M.
5/20/21

Jumia is a scum! Do not buy from Jumia. Horrible experience. After the order is placed and paid for, automated estimated delivery dates are sent out by text and email that never materialize. Delivery agent the one time he picked up the phone said his car broke down. A week later, he does not pick up phone or return calls. "Customer No Service" agents when they pick up the phone can only offer apologies. I am told I cannot get a refund because that would take longer than waiting for whenever the delivery is made. I even offered to drive the 3 hrs to pick up the item myself then the story changed. It would be delivered the next day. I am still waiting. No straight answer from anyone No call back from so-called supervisor. Main office number is non functional. What a joke! My first and definitely last purchase from this company. Buyer be ware.

Reviews (30)

Rating

Timeframe

Other

Thumbnail of user alaborv
Nigeria
3 reviews
0 helpful votes
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September 22nd, 2019

Jumia is the best online shop in my country Nigeria because once you have the app you can order for anything you like and they will ship it for you at the Right time

Thumbnail of user michaelo899
Nigeria
3 reviews
0 helpful votes
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September 10th, 2020

I purchased a perfume via the Jumia online store. Delivery was smooth and fast. Plus, the product arrived in good condition.

Thumbnail of user nwabudikee
Nigeria
2 reviews
1 helpful vote
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June 8th, 2019

It is great online shop you can trust always what ever you want jumia have it from electronic to fashion jumia have it all.

Thumbnail of user anassk2
Morocco
1 review
0 helpful votes
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June 29th, 2022

I just recently used this service and i w1nt to express my satisfaction with this and leave a review for further uses in the future

Thumbnail of user haddadh
Morocco
1 review
0 helpful votes
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October 2nd, 2021

J'ai acheté une machine à laver, la livraison a été rapide MAIS le produit n'a jamais fonctionné, quand j'ai essayé de contacter la ligne d'assistance jumia, tout ce qu'ils font, c'est tourner en rond, très peu professionnel, méfiez-vous avant de dépenser votre argent! Plus jamais.

Tip for consumers:
Take care of your customer otherwise you have no business!!!

Products used:
none

Service
Value
Shipping
Returns
Quality

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About the business

100% Africa, 100% Internet. Jumia builds a digital Africa, connecting Africans with each other, bringing consumer goods and services to all? ۢ View our platforms, career opportunities and business news

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