JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
In the middle of the night I got answers and reassurance. She was super and was right about the problem and she was very empathic.
I was desperately looking for help for my dog. We live in an isolated rural area with no ER help available for 60 miles.
The situation involved a cell phone and a laptop. Platform included iOS amd Google Chrome.
It require locating the source. I had enough info to follow up. Unfortunately my connection made thngs a bit dicey. Your software put a floating rating box obscure parts of the chat dialogue. It wouldn't.get out of the way,requiring too much scroll to see things.
Previous experience..
The response was prompt and to the point. A general course of action.
What concerned me was that it was not initially evident on paying the $2 fee that I could be locked into a monthly fee of over $80 until I resign.
Seeing that the matter is now out of my hands I wish to resign.
The site came up on a general search on the internet.
After getting a reply and what to do we purchased the products we needed, applied to digs ears and so far has been excellent. I can't thank you enough for the info and the details that were provided
Came up on internet
I'm not very tech savvy and had no idea how to solve my problem. They were very helpful and talked me through what I had to do.
Very professional
They were suggested to me.
I have been a subscriber with JA for many years. Normally the pro's provide exactly what I need. I am proud to have JA in my corner.
Because JA is very responsive to my needs. They are on top of all I do with JA. They follow up regarding my satisfaction with Pro's. I will continue my subscription with JA for years to come! It doesn't seem to matter what time a day I post a question there seems to be a Pro available. This is great.
It is impossible to communicate without phone ´connection. Unfortunately you dont have Denmark on you phone list.
Impossible to communicate without a direct phone connection. You dont have Denmark on your phone list
Came up on google search
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bought new house. I was trying to find the leaking shower Valve manufacturer and model to locate the replacement cartridge. First site said it was $5.00 to join. I complied. With my credit card. When the chat with plumber came up, a notice of more than $25.00 to continue with plumbers assistance. I complied again since I had spent a week trying to locate the manufacturer on line. He was sincerely trying to help I sent pictures he requested during our 20 minutes of conversation. I did not here back having sent pic's until the next day requesting if the plumber was able to help me. I had already contacted MOEN directly by phone the young lady was able to tell me the manufacturer "Valley". In 15 minutes. She also gave me the cartridge model number, and a phone number in New York to order it. Thank you MOEN. I DON'T BELIEVE I WILL BE USING YOUR SERVICES AGAIN.
Needed help
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
It was a basic question regarding my business. I'm sure I will have follow up up questions in the near future.
Shawn was able at a critical point to clue in that I sometimes forget a word. Which was very important at one particular time. He also understood my panick and was able to re assure me. Problem got solved so so well. Am very grateful for his help and although I hope not to need any further help in the future. That IF I should need help again. That I will be lucky to get him again.
beyond excellent service
Because it is the truth
So happy that he helped me thru and cancelled a subscription that was brutal to get rid of..
Said above
Came up first on my screen
It was interesting to deal with the expert. A bit slow in responding to each question as presented.
It was chosen for me as I asked a question. I do not like the fact that you are then registered in a monthly subscription. Have to turn right around and cancel your subscription.
Just answer really answers your question and then give explanation for clear understanding, great job for only $1
I didn’t I just wanted an answer for my problem and the just answer came up to solve the issue for apple.
I have had a few worrying days with my new kittens and I received very informative, reassuring advice.
My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.
THANKS FOR BEING THOROUGH,THE TECH TIM NIDWAY WAS KNOWLEDGABLE AND GAVE ME THE DOWN LOW,CUT TO THE CHASE RIGHT AWAY.
NO WHERRE ELES TO GO
My dog ate something he shouldn't have. We weren't sure if it was necessary to take him to the ER. The vet assessed the situation and said it wasn't necessary to take him in, and now he's doing fine. We also saved hundreds on what would have been a very expensive visit that could have done more harm than good.
It was a very friendly conversation, took time with me to explain the problems, im waiting today for tail light assembly, the only thing that couldn't be explained, was a 1second buzzing sound every time I touched the door handle, but it sounded only after I waited 10 seconds to do it again, It's been happening for months… I don't know what's wrong, but the conversation was a 💯Matt was Great 👍
Jen was confident knowledgeable and patient. Hope i never have to call again but if i do have an issue i would definitely call again.
I received quick professional response.
But the initial and said it would cost $5 and my card was charged $33
It popped up
Working over the phone, Anthony made tests to diagnose the problem with my i-phone. He was crisp, and clear in giving me directions to solve the issue.
Easy way to get technical advice.
I had immediate response from an attorney on an issue of my ex trying to sue me for money after the divorce. The information that I received was easy to understand and gave me peace of mind. I was reassured about my position.
I did google search and read the reviews to make my decision.
I think ou may jsust running a scam. Bank rejected my card for no good reason. Went from one chat to a second chat and then a phone call but the caller couldn't call me although the number was correct. Altogether just a run around to collect $339 and do nothing. Goodbye.
I thoiught it was connected to MIcrosoft
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I had an amazing experience! I wish I had found out about this sooner. I plan to continue using Just Answer
Just stumbled upon it and got lucky.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28