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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
Bart was able to help me with the repair of my vehicle he was easy going took time to explain even offered his experience on parts.
My question was answered so quickly. He knew exactly what I was asking about and also answered my follow-up question.
Great experience. Other tax preparers didn't even know what I was talking about!
Simple and easy and cost effective.
I was in a pickle about our next possible recourse. Ted was able to point me in the correct direction.
Found it online, I originally thought it was just $5 to chat with someone, but I was so involved with the situation that I didn't realize that it is a monthly subscription.
Battery was not being charged while on shore power, Steve helped me locate and determine the problem was the converter
I broke a wiring connector replacing something else and Eric gave me good sound advice on what to do temp and for the long run! Great guy!
So far it has been by email or text msg. What I have read by text and email he sounds verry sincere in helping me. I am still confused on what to do as his client.
JustAnswer the only came up when I google for legal help.
UPDATE: Customer service reached out to me to let me know they would refund the $30.00 fee I was charged. I greatly appreciate that! Thank you so much.
The tech was very helpful and we were able to get the app downloaded. However, I did NOT know I was going to be charged $30.00 for the service. I was told by what I assume was an AI bot that the charge would be a fully refundable $5.00. Nowhere did I see anything about a $30.00 charge. I thought I was speaking to someone at Samsung help, but I guess I wasn't. I'm glad we got our problem fixed and the tech was very nice and patient, but you all need to be more upfront about the cost.
I didn't choose it. I thought I was speaking with Samsung and the AI bot sent me to JustAnswer.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Just about every time I use the justAnswer service for my questions, the response is timely, thorough and helpful.
The SECOND mechanic I talked to sent me a schematic to help troubleshoot. He noticed a second relay and suggested to replace both relays, the same kind. I did andbit worked. The engine started and is now back on the road.
A text came to me asking of I was satisfied with my first mechanic. I responded, "He told me what I already new and I was looking for something more specific to look at or try before tearing into a wirng harness." They got me a second mechanic at no charge. He listened to what I was looking for and greatly helped me out.
It's what came up while seeking Mitsubishi forums.
I had good questions from Just Answer, but no answers.I am disappointed. No report of SPAM.
If you do not know the answer to my question,
Please acknowledge.I am disappointed at the outcome.;;. Is there any kind of follow up?
I thought I could get an answer in a short time.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Meg,
Have you received an answer to your question yet? You are welcome to ask for a second opinion because you are on a membership plan. If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Has a bipolar landlady that seem to not be able to make up her mind about eviction. She's a liar and nut.
I received great information on how to remedy my situation.
I found just answer on line. It seemed to be a reliable source.
Very knowledgeable and helpful in ways to fix my fiber internet. I highly recommend trying them for your internet problems.
Fast, informative and great service!
Found online while searching fiber internet troubleshooting.
My dog ingested ibuprofen and the Dr responded quickly and told me what to do, I followed her instructions and everything was ok in the end.
It was quick and open for questions at 5:00AM
Craig was excellent in our chat. He is well versed quite understanding and made me feel a lot better about the situation. Highly recommended for others.
Because I get some wonderful insight and encouragement about any situation I present to the lawyers at Just answer.
Technician took the time to listen to my issues. Offer his own real world experience and explain to me what to try. He never gave up. Very satisfied with his experience
Found on the internet
I think an app needs to put some effort to be able to provide its service... especially for the people who needs immediate answer, if not then why would we need to be here from the beginning... It's just showing us that its a scam. I mean I can't even reach out to the person who is "expert" and I expected to be paying for this... I don't wanna mention that we can't even measure the "experts" background... disappointed...I wanna refund.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Great talk with Dr...he gave me awesome advice and really answered all my questions. But I then I realized that instead of changing me for trial they billed me almost $50. Sorry but now I feel cheated.
Austin, the appliance tech, was very thorough and very helpful. He helped so much in trying to resolve the issues
I'm having problems with my furnace and the expert walked me through a checklist, I'm certain I can solve this issue now.
Desperate for help
They say we are changing $5 today not clearly stating you will be charged another $45
Thanks a lot. I talked to someone for two minutes. Literally asked ONE question. I called customer service. Of course they can't do anything about it.
Thanks. My account is in the negative. I lefty abusive husband with money.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me your email address and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Prompt, informative response from first port of contact to Dino the technician, which resolved the issue we were having.:->
Prompt, informative response from first port of contact at JustAnswer to being contacted by Dino, one of their technicians who was in the USA. Dino resolved the issue we were having in a short amount of time. Very happy with the outcome. Thanks Dino and JustAnswer. :->
We were at a loss as to how to resolve our Airdresser issue and went on line to get help... and found JustAnswer.
Andy was very conscientious and patient with me while navigating me through all of the steps involved in resolving my issue
they were not able to refund my membership fee when I called to cancel my membership with Justanswer
They were the service available
Credence Sol was very knowledgeable & professional about the subject I'm having trouble with & assisted me in how to get assistance! She helped me feel at ease. Thanks for your patience & assistance!
Need legal assistance & information for the issue I’m dealing with!
Considering the challenge I presented them with, your staff was extremely helpful and concerned about my problem. Unfortunately my issue wasn't resolved but the that was on me, not the JustAnswer staff.
Your staff did all they could and I cannot fault them for the mess my account is in.
I got connected by accident. I thought I was on a different company website. But these people were just as nice as anyone could be. They helped get me straightened out in a heartbeat. I would definitely recommend this company.
I did not choose them. I accidentally got onto them. But I would choose them if I needed their service.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28