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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I've been concerned about my cat's behavior and physical appearance. Dr. Lewis answered my concerns. I'm grateful I used JustAnswer.
The process seemed easy and I didn't want to let my concerns continue.
Ask about the vechicle took the time to come up with a plan and then explained step by step what to do and answered my questions along the way and came up with his recomendation.
They got me a 2nd opionin and this mechanic worked with me.
Price was fair and have used service before and usally got results.
I went to a hulu site and some how got redirected to this site and they want to charge me $55.00 plus a dollar to reset it drop out now they are ripping you off
this site is a ripoff
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I went on your site it said the cost was $5.00 totally refundable, and then I was charged $55.00 out of my account. This was very disappointing to me.
Tax Question
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I noticed someone hacked my old twitter account, and I needed to shut it down. Mike was quick, and concise with instructions.
Perfect
Twitter suggested
Gave me the the advise I was seeking with no hassle
Found it on Google
Randall was very knowledgeable on my problem. He walked me through the fix that needed to be done. Works l in me s new one. Couldn't ask for a better experience.
I used it before and last time was professionally done as well.
Older diabetic female dog on various meds. Concerned if there would be any adverse reactions. Dr John was very reassuring that things would be fine
Have used before
Great easy and fast……………………………. I'm not writing a novel ok. Great service really
Very helpful
Direct and to the point
The doctor explained me well and gave clear instructions about the treatment solutions.
We had an issue with the assignment of a probate administrator and wanted to know our options. The estate lawyers we communicated with were eager to help and gave us clear answers.
We needed quick answers. We didn't have time to search the Internet, and we can't always trust what we read there.
I asked the question, gave situation information and received an answer that was not even considered. Because of this answer I was able to confidently talk to the company involved and the matter was resolved the very next day!
Just a google search lead me to you
Josh was able to walk me through how to release it and it worked
I have used them before and they were able to resolve my problem
I wasn't able to download any apps from the App Store. Kept getting "payment incomplete " message. The first expert I spoke to couldn't resolve the problem but then I spoke with Bryan who was very helpful & talked me through the process to get things working again! All good now!
Recommended when I searched the problem on Google!
Hi Rob,
We're glad you were able to get your apps downloaded!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I had an electrical glitch, checked my fuses and couldn't find what the issue was. A mini fuse, secondary I guess, was the culprit
Random, it came up in my google search.
I feel violated. I had no intention to subscribe to an answer site. I was redirected and my bank card was charged. I was assured my money would be returned since it was pending. That was not the case and my money was taken and of yet has not been returned. I have no reason to pay an expert to find answers to questions I could find myself. I truly feel violated.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello J.D.,
We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE
Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Have three dehumiderifers in my home, all by your company The new one runs, but does not collect and mostisture. I paid 39.00 for Just an Answer but never got connected to Charles. The I called and talked to a lady who wanted the model # and serial #, gave her both then she wanted a picture of it. I will never buy any of your products. I don't wanted billed for a service I didn't get
Poor
I'm sorry I did, will never give a positive remark about any of your products because of your service
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Art,
I'm sorry to hear about your dehumidifiers. JustAnswer does not sell any products, we are a question-and-answer website. I hope you were able to get your products repaired. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I am very happy with the answer I received from JustAnswer. My answer came quickly and completely, without ambiguity.
Found JustAnswer on the web.
I am ever so grateful, I received an immediate response in a desperate situation. Every concern I raised was addressed and explained and elaborated on to an extent that I was able to act in composed manner and did not do anything that would potentially lead to more serious consequences. From the bottom of my heart-THANK YOU SO MUCH AND GOD BLESS YOU AND YOUR FAMILY
I keep hitting a snag with TurboTax and I have been unable to download the software I need, without any explanation regarding what is the nature of the snag!
This was the only site available for information.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I've had a very positive experience with justanswer.com and signed up for a full year of service. Wish I had found them years ago.
Google search
JustAnswer was very fast and accurate in helping me solve the problem with my wordpress site.
I had an issue with my paypal account and customer service was extremely helpful in resolving it. Very professional!
Wordpress recommended this during a chat.
Fast and informative. Enlightening. Pricing was affordable.
Google search. Liked the options. I am selling antiques that I inherited.
The chevy expert that helped me was fantastic. He gave me some ideas to try and narrow down the problem.
After narrowing the problem to a security problem I replaced the key switch and it solved the problem.
Needed a direction.
He clearly understood my concerns and gave the best advice
I have been using it for a long time. It's my most favorite tech company in the world.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28