JustAnswer

Have been waiting for someone to answer my question but can't seem to get a response

I thought I only had to pay $5.00 to have a doctor answer a question re my cat but was charged $39. I thought you would charge $39.00 if I wanted to join the membership if was was pleased with the first answer.but was told it was nonrefundable and I supposedly joined by asking the question. It was a misnderstanding and I called again after 2 agents would not let me speak to a supervisor but the third call was answered by a nice gentleman who understood my misunderstanding and gave me a credit for which I am very grateful.I am retried with limited income and thought this was a cheap way to get an answer about my cat rolling in the dirty litterbox. To get the first question for $5.00. Dr Bynum was very polite and gave me a suggestion. Thank you very much for the refund.and I will let others know that you seem to be a legitimate, honest and kind company if they want to join such a membership.

I spoke to a gerntleman who seemed to be a supervisor who kindly gave me a refund of the money I thought I lost due to misunderstanding

I couldn't get treadmill started so i messaged JustAnswer & he found the solution. It was simple but i wouldn't of known because it was given to me by family of a friend who passed away & i had no instruction booklet.

I got with a customer rep who set me up with a tech & it went well!!!!

Trying to get back on Google they gave me directions on how to do things to get back on easy to understand. Great service and knowledgeable people. Thank you

The repesentative was able to help me successfully delete my deceased father's Facebook account. He was very patient and kept checking in on me throughout the process.

Daniel is truly an expert on what do and his knowledge is impeccable paired with his professional etiquette!

I recently had a very disappointing experience with JustAnswer.com, which has compelled me to share my story to warn potential customers. Without my consent or any prior subscription, I found myself charged with membership fees by JustAnswer. This came as a shock to me since I had never agreed to any such membership or recurring charges.

Upon discovering these unauthorized charges, I immediately reached out to JustAnswer's customer service, hoping for a quick resolution and a refund. Unfortunately, my experience only worsened from there. Despite my clear explanation and request for a refund for charges I never subscribed to, JustAnswer refused to refund the money. Their lack of understanding and unwillingness to help left me feeling frustrated and taken advantage of.

Left with no other choice, I had to escalate the issue by sending chargebacks through my credit card company to dispute the charges. This process was not only time-consuming but also unnecessary stress that could have been avoided if JustAnswer had acted responsibly and ethically from the beginning.

It's disheartening to encounter such deceptive practices from a company that you'd expect to provide reliable and honest services. I strongly advise anyone considering using JustAnswer to be wary of their billing practices and to think twice before providing any payment information. Based on my experience, their refusal to acknowledge and rectify unauthorized charges shows a lack of customer care and integrity.

Avoid at ALL COSTS!

I had misplaced my Gree mini split manual. They have various models. Some have 2 air filters. One inside under the front cover and one on top of the unit. The manuals online weren't exactly telling me anything about my G3 unit. I saw a YouTube video that pretty much confirmed, the newer G3 only had 1 filter. I received immediate confirmation from a "JUST ANSWER", HVAC Tech, I had only one filter.

Scott K,
The information I received was confirmation on what I expected. Even thou Scott K new what he was talking about

Steal money without authorization. Use bunch of AI bots to answers. What on earth they are doing leagally on internet. FBI should look for these frauds.

I had a fairly simple question and it was helpful to have some options and it put away some of my current fears and uncertainty.

Chris the Lawyer was very helpful and understand my dilemma. With the work situation in South Africa many people are in the same situation.

I've never been on this site, yet they got a hold of my card number. I thank my bank for noticing and stopping JustAnswer.com's transactions, and bringing my attention to their attempt to charge me $65US ($88Cdn) 4 times yesterday. This site is such a scam 😡 😡 😡! I could have been out more than $350Cdn if my bank hadn't been so vigilant.

Advice was solid and knowledgeable, good communication and professional

A quick response by the Vet gave me the information I needed to get my dog to an emergency Vet clinic.

VictorDro-ijezvcuwg3 quickly answered my question on how or where to search for Federal Tax IDs (FEIN) for various charities. He offered me 2 to 3 different ways of obtaining a FEIN for any charity. Thanks.

Very helpful knew the watch I needed knew the product I needed. I ordered the watch from on line.

I have a 15 year old Tankless Hot Water Heater that is making Banging Noises. Mike knew what I had, walked me through the problem, and had the solution. Thank You!

Cleared up in less than 10 minutes, cleared up in less than 10 minutes,

Well detailed an to the point thank you an solved all my problems an answered all my questions thanks very much an have a great day

They provided me an excellent service I truly have no complains they were very good and very professional with me

I still have questions I want to still talk to legal eagle

My Epson Printer was not printing from my laptop and everything I tried failed. Then I decided to seek help which took me to JustAnswer. The experience was great and Benjie, the Engineer, walked me through the entire process and encouraged me to take my time. I will use this site again!