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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Caring and kind. Good instruction for me to get the problem fixed
very good instruction and sent me to the right expert so that I could fix the problem quickly
Convenience and quick to fix the problem
Company trying to not pay severance after signing separation agreement
Needed quick answers and guidance
Seth was quick and efficient. Grateful to have this service available.
Moved a range about 5 feet and needed help about how to best either extend the wire with a splice or go back to the panel
Internet search and took a chance, very happy I did
Put me on the correct path to troubleshooting my problem.
Great fast, clear help. Alleviates some stress to move forward.
Need a quick answer.
Great Tech on the line. Knew exactly what to do and even gave recommendations should it happen again. Provided the link to certified repairs companies as well.
Needed help with codes after installing a transmission. And he says "check the wires". That's why I'm paying for your help! Pull up a wiring diagram or something! No $#*!, check the wires!
Thought they actually knew what their doing.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Was perfectly assisted in understanding the specific needs for connecting a smart thermostat to an old heating system. Diagnosis and prescription process was fast and graceful!
Cheaper than hiring someone.
Just needed quick advice and did not want to pay $100 an hour to talk to someone on the phone for 10 minutes.
My wife sought legal advice that involved the reading of a letter and little more. The bill was $800. So to be able to obtain a legal opinion for a nominal fee is awesome. The lawyer who responded to my Just Answer request was knowledheanle and concise.
Found it on Google.
Hi Amanda,
We're glad you were able to get the legal assistance you needed.
The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 1ath. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
It takes a bit to get assigned but this time it was worth the wait. The attorney was knowledgeable and very informative.
Needed answers to some HOA/POA issues we were having and Robert did just that. He was VERY helpful.
I signed up for the 7 day trial asked 1 question and canceled my subscription. Just to be I the negative because I was charged for a monthly payment. The website lied and said that I wouldn't be charged if I canceled in the 7 day trial. When I called I got the run around and was told a supervisor would call me back I 45 to a hr. They said I was not able to get a refund which caused me to cancel my bank account. Trash is what this is and steeling from hard working ppl. If I could give a negative star I would. I've never been a member before
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Shamarie,
I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I could not get my tv hooked up to the internet on a new firestick. The agent texted info and helped me get through the tedious process. Big help, went quickly.
It was offered as a way of assistance on the internet.
J.B. Is a highly competent professional; very patient and personable; you are very well represented by J.B.
Because it is an earnest and accurate description of my experience and interaction with J.B.
Their business model is complete trash and they are just there to make money out of anything. Customer Support is BOT and do not expect any help from them.
I thought I am paying $1 and they took $30 without my concern as Membership Fee.
There should be somebody to stop these Scammers.
Tip for consumers:
They are fruad and Scammers.
Hello,
We're very sorry to hear about the problems you had cancelling the membership.
JustAnswer is based in the United States, our headquarters are in San Francisco, California. Customer support is provided through multiple teams. Some are based in the United States, we have a team in the Philippines, but customer service teams are also located in other countries, such as in the EU. The Experts answering the questions on the site are worldwide, many are from the US. We would like to investigate to see what happened and resolve any further issues that you have.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I contacted Suncorp Insurance on 05/12/2023 re a quality issue with repairs done to my car as the result of a crash in May 2022, and was told that a Suncorp Assessor would contact me which has never happened despite numerous phone calls and email to Suncorp. I contacted the Ombudsman as I simply did not know what else I could do. The lawyer was very helpful in suggesting that I put in a formal complaint to Suncorp which I have done but so have had no response.
I would say that customer service from Suncorp is absolutely abysmal, on the other hand customer service form Just Answer is excellent
I googled "Insurance Ombudsman" and that is what I found
Deb was very professional, knowledgeable and caring about my circumstances! I will call upon her should I need her! Thanks a million!
Needed to talk with a lawyer now!
Quicker response time
Mick was very gentle in explaining my confusion. He knew the function of the wrong button I was pushing. That solved another issue for me.
Because you responded to a general question I posted on google.
I had a problem when i was looking for help with my computer so i signed up with just answer totaly my fault for not reading everything so i ended up with a subscription i did not want but when i called up to cancel and ask for a refund i was told i could cancel but i could not get a refund i was upset when i explained my circumstances he agreed to a refund he was very professional i am pleased by the way they understood and handeled it the right way
they responded promptly and gave me several options on how to handle my issues
I had a problem logging on to a website of mine
My circumstance needed an expert opinion. Charlie was very empathetic to situation with very detailed instructions laid out. Gratitude!
Google search
I called about a problem with my car. It was advertised that the first use was $5. I was charged $39. I waited 20 minutes for a response and was given an option for phone call. I paid $26 for the phone call but after another 20 min I canceled. I had to move on into my day. I didn't get any of what I paid for and was over charged. I would not recommend this service.
I wanted a second opinion and could not fid the topic on YouTube.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Carolyn,
I'm sorry to hear that you didn't get the answer you needed. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Terrific feedback. Just what I needed. I had five specific questions about my collection and she answered them all.
Wonderful experience all employees tried to be very helpful with my problem the web site was hard to follow
Provided by computer
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28