JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Terrific feedback. Just what I needed. I had five specific questions about my collection and she answered them all.
I spoke to the receptionist and explained my health issue she then organised a Doctor that could help me and with in 5mins I was communicating with the Doctor.
Although he couldn't prescribe antibiotics he gave me a alternative treatment which i could buy over the counter at the pharmacy.
I was extremely satisfied with the outcome & I am feeling so much better now.
Couldn't get an appointment at the local GP's
Mechanical issues my BMW X3 - with BMW themselves providing very little assistance. Matts advise was invaluable
IAM A DISABLED VETERAN AND IHAVE BEEN TRYING FOR QUITE SOME TIME TO RECLAIM MY 3FURBABIES AND BRING THE 3OF THEM BACK HOME BUT IHAVE NOT HAD MUCH SUCCESS IN FINDING AN ATTORNEY WHO COULD HELP ME TO GET MY FAMILY BACK HOWEVER WITHIN 30MINUTES OR LESS ATTORNEY DAN WITH JUSTANSWER GAVE ME PRICELESS INFORMATION ON STEP BY STEP WITH HOE TO LEAGALLY PROCEED IN BRINGING MY 3BABIES HOME THANK YOU SO MUCH JUSTANSWER AND ATTORNEY DAN IWILL DEFINITELY RECOMMEND YOUR SERVICES IN THE FUTURE KEEP UP THAT MAGNIFICENT JOB
INEED LEGAL HELP TO RECLAIM MY 3FURBABIES FROM THE RESCUE SHELTER
Sent photos of the three effected area and have awesome direction to alleviate the itching
Stop menu experts to help with so many things.
The Service Advisor was knowledgeable. He was able to walk me through the problem with my Maytag 4000 Series Washing Machine.
Following his instructions, I was able to unlock the door to the machine.
Please read above answer.
I goggled trouble shooting how to unlock the door, and Code F28.
Great! The package has been lost through the mail service. Which I got a letter saying they lost it. So the company is sending me package number 2 for free.
Great.
For help on a lost package.
My chicken was egg bound. Dr Fields talked me through everything for 2 days. She helped me save her life. Today my hen was running around with a great deal of pep. Many thanks to her.
I saw it in my Google search
Charging for nothing and receiving nothing is the best way I can say this nicely! Quick response for nothing! Most upsetting and I am more than furious! Impossible to get something donebut then MY time is worth nothing! Thank for nothing!
ha!
Where else could I go ---?
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After noting what I indicated was wrong with my lawn mower Eric, diagnosed what was wrong and suggested the next step.
I needed an answer to my p try bled.
Good advice! I talked to 2 techs. With one, after several texts, we came to the conclusion that it was either the sequencer or a breaker. The other tech had me watch a you tube video that showed how to test the continuity or ohms in the heat banks and the limit thermostats which helped narrow down the issue. One of the 2 breakers was tripping, so I came to the conclusion to switch the breakers. If the other breaker tripped, the issue would be the seqeuncer, if the original breaker tripped again, it was that breaker that needed replaced. After testing the continuity in the heat banks & the limit thermostats, I re-installed the heater kit and switched three breakers. I had no issues, so I'm guessing it was the original breaker, which may need to be replaced, if it blows again.
When I asked a question on google, it was the first choice for an answer.
Hi Marc,
We're glad you were able to get the help you needed!
The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Excellent and appreciate the straightforward information, especially where to procure replacement filter.
Its what popped up in response to my query.
Very easy access from PC or Phone, I had to leave in the middle of the conversation I was having on my PC, I was easily able to finish from my phone via test messages. This is Brilliant!
Very easy platform to use, quick and easy access and very fast answers.
Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!
Il a fallu que j’argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j’ai car j’avais toute fait des imprimés écrans; il a fallu que j’envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit !
Ce n’est pas moi qui a choisi ce service, c’est automatique
I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.
I'm already paying for the subscription.
Dr Anni gave me great advise on my cats sudden bowel issues ( soft stools light diahrea)And figured out it might probably be the Greenies treats I gave him which did not agree with him and not good for senior cats. And also recommended plain canned pumpkin to put a little into his food which should solidy his stools. Which I am going to try.
Because the service was helpful
I had one back and forth with LegalBeaver where he asked me a series of questions and I answered... and then it was silence. I waited and then sent a number of messages asked where he was, but it was radio silence. When I went into the app, it told me my question had been closed!
I thought they might be able to help me with my employment legal questions.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Dee,
Thank you for giving us the opportunity to assist with your concern. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I asked specific questions carefully written out and I get answers that don't even relate to my questions I signed up didn't get any good results so I unsubscribe and they won't give me my $46 back. What a waste of money.
Products used:
Supposed to get legal answers to my questions, but that didn’t happen and they won’t give my money back
Hello Vanessa,
We would love the opportunity to investigate this matter, so please reach out to us through my contact details so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
He was patient and answered all my questions! I feel more calm now. I asked him questions about my trip to India.
Easy to use
Andwers on time and precise. Provided the needed information to rectify my situation. Impressed boy thow easy it was.
Great
Answered all my questions and resolved my problems.
A doctor got in touch with me quickly and thoroughly asked questions. I would use this service again.
Lawyer - Just Answer tricks you by offering to connect you with a lawyer for $5 or so. Then they charge $60 per month for a membership fee, applicable immediately, even though you don't remember seeing or signing up for it. Their customer service has so far been unreachable for me. The legal advice I got from the lawyer was okay, but the charges were deceptive. Avoid using this company.
Hello Erik,
We'd like to help address this concern. Please reach out to us so we can locate your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I can now use my email account but I can not afford to carry on with my subscription. I am a 78 year old disabled pensioner in a wheelchair. So would be so kind and cancel my future subscriptions
I got put through to your company.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Suzanne,
I hope that you got your question answered. I verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35