• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,655)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user as1373
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Terrific feedback. Just what I needed. I had five specific questions about my collection and she answered them all.

Thumbnail of user nikig53
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I spoke to the receptionist and explained my health issue she then organised a Doctor that could help me and with in 5mins I was communicating with the Doctor.
Although he couldn't prescribe antibiotics he gave me a alternative treatment which i could buy over the counter at the pharmacy.
I was extremely satisfied with the outcome & I am feeling so much better now.

Reason I chose this business:

Couldn't get an appointment at the local GP's

Thumbnail of user waynew891
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

Mechanical issues my BMW X3 - with BMW themselves providing very little assistance. Matts advise was invaluable

Thumbnail of user patriciag2969
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

IAM A DISABLED VETERAN AND IHAVE BEEN TRYING FOR QUITE SOME TIME TO RECLAIM MY 3FURBABIES AND BRING THE 3OF THEM BACK HOME BUT IHAVE NOT HAD MUCH SUCCESS IN FINDING AN ATTORNEY WHO COULD HELP ME TO GET MY FAMILY BACK HOWEVER WITHIN 30MINUTES OR LESS ATTORNEY DAN WITH JUSTANSWER GAVE ME PRICELESS INFORMATION ON STEP BY STEP WITH HOE TO LEAGALLY PROCEED IN BRINGING MY 3BABIES HOME THANK YOU SO MUCH JUSTANSWER AND ATTORNEY DAN IWILL DEFINITELY RECOMMEND YOUR SERVICES IN THE FUTURE KEEP UP THAT MAGNIFICENT JOB

Reason I chose this business:

INEED LEGAL HELP TO RECLAIM MY 3FURBABIES FROM THE RESCUE SHELTER

Thumbnail of user stephaniel480
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Sent photos of the three effected area and have awesome direction to alleviate the itching

Reason I chose this business:

Stop menu experts to help with so many things.

Thumbnail of user alexisstuckeyfelita
1 review
0 helpful votes
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April 15th, 2024

I can't tell you enough how Just Answer has helped me and my family plus friends! I'd recommend anyone to have it!

Thumbnail of user roslynj24
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

The Service Advisor was knowledgeable. He was able to walk me through the problem with my Maytag 4000 Series Washing Machine.
Following his instructions, I was able to unlock the door to the machine.

Please read above answer.

Reason I chose this business:

I goggled trouble shooting how to unlock the door, and Code F28.

Service
Thumbnail of user janicem1905
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

Great! The package has been lost through the mail service. Which I got a letter saying they lost it. So the company is sending me package number 2 for free.

Great.

Reason I chose this business:

For help on a lost package.

Service
Thumbnail of user kims2711
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

My chicken was egg bound. Dr Fields talked me through everything for 2 days. She helped me save her life. Today my hen was running around with a great deal of pep. Many thanks to her.

Reason I chose this business:

I saw it in my Google search

Thumbnail of user suzanneb984
2 reviews
0 helpful votes
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February 26th, 2024
Verified purchase

Charging for nothing and receiving nothing is the best way I can say this nicely! Quick response for nothing! Most upsetting and I am more than furious! Impossible to get something donebut then MY time is worth nothing! Thank for nothing!

ha!

Reason I chose this business:

Where else could I go ---?

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Suzanne,

I hope that you got your question answered. I verified that your membership has been turned off. Please let us know if we can assist you further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user debras2432
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

After noting what I indicated was wrong with my lawn mower Eric, diagnosed what was wrong and suggested the next step.

Reason I chose this business:

I needed an answer to my p try bled.

Thumbnail of user marks7153
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

Good advice! I talked to 2 techs. With one, after several texts, we came to the conclusion that it was either the sequencer or a breaker. The other tech had me watch a you tube video that showed how to test the continuity or ohms in the heat banks and the limit thermostats which helped narrow down the issue. One of the 2 breakers was tripping, so I came to the conclusion to switch the breakers. If the other breaker tripped, the issue would be the seqeuncer, if the original breaker tripped again, it was that breaker that needed replaced. After testing the continuity in the heat banks & the limit thermostats, I re-installed the heater kit and switched three breakers. I had no issues, so I'm guessing it was the original breaker, which may need to be replaced, if it blows again.

Reason I chose this business:

When I asked a question on google, it was the first choice for an answer.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hi Marc,

We're glad you were able to get the help you needed!

The Experts on the site are all verified by a third-party company as professionals in their fields. Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user dennisv408
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Excellent and appreciate the straightforward information, especially where to procure replacement filter.

Reason I chose this business:

Its what popped up in response to my query.

Thumbnail of user ronaldb883
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Great knowledge mechanics answer all my questions knew what to do with my car

Reason I chose this business:

Prefect mechanics

Thumbnail of user anthonyt1509
2 reviews
0 helpful votes
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April 13th, 2024
Verified purchase

Very easy access from PC or Phone, I had to leave in the middle of the conversation I was having on my PC, I was easily able to finish from my phone via test messages. This is Brilliant!

Reason I chose this business:

Very easy platform to use, quick and easy access and very fast answers.

Thumbnail of user kathyh1708
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Il a fallu que j'argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j'ai car j'avais toute fait des imprimés écrans; il a fallu que j'envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit!

Il a fallu que j’argumente mon point pour des frais de 40$ au lieu de 2$ pour avoir un remboursement, que j’ai car j’avais toute fait des imprimés écrans; il a fallu que j’envoie trois courriels pour effectuer les corrections nécessaires sur ma carte de crédit !

Reason I chose this business:

Ce n’est pas moi qui a choisi ce service, c’est automatique

Service
Thumbnail of user johnd8850
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.

Reason I chose this business:

I'm already paying for the subscription.

Thumbnail of user ellenk20
2 reviews
3 helpful votes
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February 19th, 2024
Verified purchase

Dr Anni gave me great advise on my cats sudden bowel issues ( soft stools light diahrea)And figured out it might probably be the Greenies treats I gave him which did not agree with him and not good for senior cats. And also recommended plain canned pumpkin to put a little into his food which should solidy his stools. Which I am going to try.

Reason I chose this business:

Because the service was helpful

Thumbnail of user dees811
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I had one back and forth with LegalBeaver where he asked me a series of questions and I answered... and then it was silence. I waited and then sent a number of messages asked where he was, but it was radio silence. When I went into the app, it told me my question had been closed!

Reason I chose this business:

I thought they might be able to help me with my employment legal questions.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Dee,

Thank you for giving us the opportunity to assist with your concern. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user vanessam911
2 reviews
2 helpful votes
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January 26th, 2024

I asked specific questions carefully written out and I get answers that don't even relate to my questions I signed up didn't get any good results so I unsubscribe and they won't give me my $46 back. What a waste of money.

Products used:
Supposed to get legal answers to my questions, but that didn’t happen and they won’t give my money back

Service
Value
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Vanessa,

We would love the opportunity to investigate this matter, so please reach out to us through my contact details so we can find your account.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user lucys419
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

He was patient and answered all my questions! I feel more calm now. I asked him questions about my trip to India.

Reason I chose this business:

Easy to use

Thumbnail of user horaceb58
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Andwers on time and precise. Provided the needed information to rectify my situation. Impressed boy thow easy it was.

Great

Reason I chose this business:

Answered all my questions and resolved my problems.

Service
Thumbnail of user jp1435
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

A doctor got in touch with me quickly and thoroughly asked questions. I would use this service again.

Thumbnail of user eriks505
1 review
1 helpful vote
  • Send Message
January 7th, 2024

Lawyer - Just Answer tricks you by offering to connect you with a lawyer for $5 or so. Then they charge $60 per month for a membership fee, applicable immediately, even though you don't remember seeing or signing up for it. Their customer service has so far been unreachable for me. The legal advice I got from the lawyer was okay, but the charges were deceptive. Avoid using this company.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Erik,

We'd like to help address this concern. Please reach out to us so we can locate your account and assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user terryk641
2 reviews
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

I can now use my email account but I can not afford to carry on with my subscription. I am a 78 year old disabled pensioner in a wheelchair. So would be so kind and cancel my future subscriptions

Reason I chose this business:

I got put through to your company.

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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