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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Good service, had answer my questions regarding legal matters and was supported in this matter. Further questions
Had Sean for attorney and he really put me at ease. My mother doesn't remember things now and was causing some problems. Sean answered all my questions and eased my worries.
Just looking for some advice and the website popped up and decided to try. Glad I did
There was no experience, never got a call
Terrible experience
I wish I hadn’t
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I needed to cancel an order and they were very helpful and told me what I needed to do.
The place where I had my order that I wanted to cancel, the website they told me to go on led me to JustAnswer.
I just wanted to say thank you Ashley and this site, I feel so much better just getting a needed answer.
My first time, and I like it... especially matching my issue with that particular professional.
I could not leave my residence at the moment, was very convenient to reach out to a professional.
The technician asked me questions that clarify and point to the problem exactly. He gave disagnosis and solution. Point me to the exact part and to a video to change the part. I was able to do it in around 2 hours very auccesfully.
I was looking for a solution for this problem in internet and some solutions point me to the site
Mark P is helpful each time I need an item identified. When I ask for help pricing my item he give me accurate information based on what he can find on comparable items.
Michael was very, very helpful, patient and knowledgeable. Talking with him about my issues was exactly what I needed.
I needed someone to turn to concerning the issues I was having with my excel app.
There's a dispute with a landlord on a deposit. The lawyer Daniel with 20 yrs experience was very informative and understanding.
I just happened to find it. And it save me time and money.
First response was delayed. After that responses were prompt and accurate
Needed help
Joseph was very helpful in resolving my hacking issue.
Found on internet.
Person got back to me quickly, and knew what he was talking about
Couldn’t seem to get answers anywhere else
I had a question about the book I am writing. They answered my question in 10 minutes and saved the day!
I googled it and it seemed to be the best option without breaking my bank or needing to hire a lawyer.
Call to troubleshoot issue with Suzuki outboard phone call was fast and technician was very knowledgeable and informative
Seamless and easy got answers quickly
The number of great reviews on Internet search
12/2023 - I reached out (and paid) as a last attempt to seek help, justice, or recovery assistance after the sexual assaults I went through. The "lawyer" told me to "Google it" after I asked him for referrals or resources for sexual assault victims. Again, because I am grasping for literally any help I can get. I'm upset I paid for this and I'm upset that my situation was greatly minimized and made fun of. The "lawyer" also told me "your perpetrator may see what you post here". So anyone seeking confidentiality, security, or help, I recommend looking elsewhere. See the photos I attached to this - "if you don't know already, everything you mention on here is open to the public". Obviously, but so embarrassed I trusted this company to help me and not hurt me like they have done today.
Tip for consumers:
Read my review.
Hello Merideth,
We'd love to investigate this further. Would you mind contacting me through the provided contact details? We're dedicated to finding your account and rectifying any issues you may have.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
My dog ate half a pan of brownies and I consulted with Dr. Gabby on what to do! She was able to talk me through and it worked like a charm. My dog is safe :)
Online search
It was an unusual problem. We finally got it figured in an affordable saw it on the Internet and the price was right
Ble manner.
It was an unusual problem. We finally got it figured in an affordable saw it on the Internet and the price was right
Ble manner.
Did perfect research, sent me links to relevant forms and shared the best way to answer the IRS questions.
I was told it was $5 but was charged $65 for someone to tell me to get legal aid.
I choose them to get simple legal advice
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Patricia,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I was having motorcycle problems and I couldn't figure out how to test it. The mechanic walked me through several checks and finally helped me to locate the part. Turns out it had melted inside the plug. I wouldn't have ever found it otherwise!
Couldn’t afford to take to a shop
I have used this website to get answers to my questions about a sick pet, to legal matters, to appraisals, and more
It's the most economical way to get professional answers fast and correctly.
Quick and easy, we were trying numerous ways to get an answer and this turned out to be the quickest and easiest.
I didn't really get what I need. I was expecting some advise/direction.
I was defaulted to you from my inquiry. Also it said for a $1 at the beginning and then you charged additional $37. Please cancel the subscription I don't need it anymore.
He provided me with a solution to my problem. I felt relieved when he gave me the help that I needed.
Excellent
I needed help in thr worst way.
Provide update and proper information, My overall experience was good. I enjoyed speaking to the live customer service rep.
Customer service was excellent good and provide updated information
It was recommended to me
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Ronald,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35