- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My dog was vommiting blood and not eating for a day and a half. With the information I gave the vet she recommended I give my dog 1 Prilosec 20 mg. That my dog was most likely experiencing gastrointestinal problems and she should start eating again shortly after.
I was able to speak to a real vet and get answers in minutes.
The vets asked me alot of questions to properly diagnose my cat. They were very kind and made me less stressed.
Saw it on Google search
Would have been nice to have spoken to someone but otherwise I figured it out!
Cause it’s what was available for the support
Was able to confirm what I thought the problem was
Was prompted to pay R15 to get a question asked which I did, but was then charged an additional R599 with no warning! Chat to customer care and they say it's non-refundable. Absolutely shocking! I want my refund!
Hello Gabriel,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I requested being able to enter my new banking routing and checking account numbers for Social Security Agency. I have not been able to do that yet.
I wanted to have a dialog with the agents on line.
Thank you for the detailed answers Steven, it was really helpful and I hope to prepare well for my visit to Canada. Thank you.
David was so helpful. I've been searching for answers regarding to title to my house. He directed in right direction and a huge relief was taken off my shoulders
Needed long over due questions answered
Great response times and very thorough.I would truly recommend to anyone that's in need of this service.
No particular reason just felt that you would give us a way to go.
Been long day but you all seemed to fix things. He did very well & stayed calm when I got discussed.
Gets the answers I needed.
The expert answered my very specific question regarding double taxation in the US-German context and cited the appropriate passage of the treaty.
It was fine. Hard to wait for the responses but they finally answered.
I’ve chosen them before.
Tamar D explained things well. He was patient and helpful.
Problem with freezer
Dr Shah was very professional and helpful for my situation and gave me professional advice on what to do to treat my symptoms.
I don’t have insurance currently and had some money saved on my HSA card and seemed like a reliable option
Had an issue with my tv. The technician that helped me was very helpful
Service came up on my phone while searching for TV repair
Initially through chat advice was not good such as deleting printer drive from computer. I was trying to link the printer to the new modem
Printer probably 10 years old. Finally, the advisor called, and I gave him permission to go into the computer. He, with Vietnamese 1st name, went into trash and reinstalled the old drive and connected the printer to.odem and cpomputer.
I already knew about Justanswer
My seven month old lab puppy ate a whole bar of soap! He's still in the inquisitive stage. He had a massive battle with diarrhea. Thanks to Dr. L. Barnes he is doing just fine. Thank you Just Answer!
This last time I was not able to give the five- star rating that Dr. Lindsay Barnes so deserved.
I previously used Just Answer when my lab puppy was just three months. He ate leftover Halloween suckers I had in a box that were given to my students in October 2022! I followed up with my vet, and thank God he came out of that ordeal with flying colors!
It's been very helpful. I don't know much about technology and this has helped so much and so informative
I chose you because I couldn’t find any relatable venues for the help I needed
Great customer service and really informative, I hope it will help me because I have a serious service problem with my landlord and repairs needed...
Thought I was going to talk to a real attorney this was not the case and I want to cancel my contract
Thought I was going to talk to a real attorney
Thought I was going to talk to a real attorney
I called regarding a bankruptcy question and he was able to answer efficiently and give me caselaw to support it.
He took his time and didn't assume I understood when I didn't. Nice personality. And not bad looking!
Completely satisfied. Confident I can do the task myself because Lakshman helped me through a second time.
Because it assures a solution.
I signed up for this service and I was unaware of who it actually operates. Then I requested a refund and was denied because they don't allow refunds unfortunately. You won't find out until you request one, or read the entire site. Be aware for this website.
Tip for consumers:
Read everything before you sign up, and don't trust the chat bot.
Hello Donta,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Veterinarian called me within 8-10 minutes of my putting in request. Calm, good listener, knowledgeable, and helpful. Very glad to have reached him. And grateful for his advice
It came up quickly when I called my vet clinic’s office.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hi Angie,
We're glad you were able to get assistance for Shelby and hope she is doing better today!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35