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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I contacted Just Answer and paid a fee for advice regarding my dog. I never got an answer. I will be disputing the charge to my credit card. Don't waste your money. Totally disappointing.
It was a Sunday and no 24 hour emergency vets available.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
If you're contacting for legal advice, it's usually for an unpleasant situation and I was provided with kind professionalism and active listening.
If my case should go against me he told me of another avenue I could pursue that no one else had told me.
I would be able to o speak to a lawyer. Not chat.
The technician provided great perspective on my refrigerator problem. It allowed me to find a solution
Samsung guidance was confusing
I asked for legal advice for a hoarder tenant, and this is all they said; twice!
"In this situation, I think using a lawyer would be helpful. That involvement can range from representation to having someone in the background for feedback. You can find free or low fee lawyers using the American Bar Association and the State Bar Association. In this situation, I would consider using a lawyer on a contingency fee basis. This arrangement is often a win-win with no downside as the lawyer is only paid from any final recovery."
Merchant
JustAnswer
*******@justanswer.com
*******961
Subtotal $65.00 USD
Total $65.00 USD
Payment $65.00 USD
Payment sent to *******@justanswer.com
65 USD for the first month (includes join fee). Then 60 USD every month until you cancel.
Tip for consumers:
I should have just gone to the BAR for a lawyer. I will make sure this website is blocked on every device.
Steve made the process very easy to get through. He did an excellent job handling my request and finding a solution.
I just took a chance on them.
It was confusing and too much interuption wanting rating when I was hardly started. I haven't been able to accomplish what I contacted you for!
It popped up when I was searching google for help
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Debra's replies to my questions were clear and concise. I cover a number of topics in my quest for answers and she was very knowledgeable in all areas. Thank you.
It was easy to access from my home and very timely.
Always very quick service and professional expertise. I really appreciate that. I've used this service several times for different matters. Each time has been a very positive experience. I recommend.
Needed a quick and easy identification.
I was able to get clear, concise steps to take for custody, guardianship, & visitation rights for my grandson for myself and for his stepmom.
I was hoping to get a sense of direction to proceed. JustAnswer utilizes experts to offer sound advice.
I wanted to take a course online through a company that kept advertising on Facebook. However, to drop $650(in my current situation as a retiree) for tuition without knowing whether or not the company was legitimate, was not something I could afford. So I found JustAnswer! Within minutes I was sent a message from your company giving me dozens of reasons why this business I wanted to put my trust in was most likely NOT legitimate. My gut reaction was, "Okay, did I just scammed into another scam!?" But I felt this way initially for three reasons 1.) JustAnswer replied SO quickly 2.) the reasons were written in a personal way… not formal as I had expected from an investigative report! 3.) The investigator from JustAnswer could not find any HARD evidence that this business I wanted to invest in was 100% fraudulent.
However after reading the report I DID understand why the "suspected company" WAS fraudulent. My assigned investigator from JustAnswer made several good points as to why the company online wasn't legitimate. It shocked me and REALLY made me open my eyes to how many points he made against the validity of the business. It was then that I understood how professional JustAnswer really is. There WAS no hard evidence against this business online as it was kept so well hidden (THAT IS the hard evidence)!
I Googled how to tell if an online business is legitimate and JustAnswer popped up! I have no prior experience with your company.
I'll call the bank and cancel my payment an that should tell you how my conversation whent
Did not chose rhem
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
On 12/31/23 I reached out to Just Answer for a medical issue my dog was having and spoke with a "veterinary assistant" via chat. I gave pertinent information regarding my dog and was advised I needed to make a payment of $15 after which a veterinarian would call me via video call to assist our dog. I made the payment and no one ever called me. Today I realized that not only did a veterinarian never call me but they charged my card $5 enrollment fees and $35 subscription fees, none of which were items I agreed to pay! If I had not caught this they would have continued to bill me monthly for services I never agreed to sign up for! I called them and they tried refusing a refund and said they'd have a vet call me now, 15+ hours later mind you, to which I refused and then had to ask multiple times for them to unsubscribe me from whatever they signed me up for without consent and will have to dispute the charges with my bank now! Awful company.
Hello Kelly,
We would love the opportunity to investigate this matter, so please reach out to us through my contact details so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I believe there's always room for improvement but on this occasion I can't think of one.
Found it online. Very straightforward answer to my problem.
Lucid information received about my legal rights and fast responses to my questions & concerns
It came up when I searched for legal advice.
On 2/15/24, I was in reverse backing out of an angled parking space at my local supermarket. While my foot was on the brake, a warning flashed on my odometer screen that there was a "blind spot monitoring sensor malfunction." The car immediately stalled and the brakes no longer functioned. With no way to stop the car, it went backwards until it hit another parked car. The car was towed to my Mazda dealership and I was told that the sensor was replaced and the car is fine (except for the collision damage). I do not trust the information and I'm now afraid to drive the car in case a malfunction occurs again. I searched online for an answer and came across the JustAnswer website. Gabriel, Mazda mechanic, called me and we discussed the situation. He reassured me that my decision to have the car towed and examined was the right one and that the cause of the accident needs to be investigated further. I am still waiting to hear from the insurance adjuster regarding the damage to my car. Gabriel also agreed that I'm right to be skeptical about its safety going forward. After speaking with him, I called Mazda corporate and created a case regarding the incident. I will be back in touch with JustAnswer when I have more information.
It sounded like a good choice to speak with an expert about my concerns.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We hope that your Mazda is running well now! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp
Please let us know what we can do to earn a higher rating from you!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Experienced dentist spent the time to offer treatment directions. The negating factor is that my "#1 rated health care corp." pharmacy refused to fill his prescription!
Have used online help sites before - just happened to choose this one this time.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Gary,
I apologize for your experience. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Less was extremely helpful providing info on how to obtain legal Homestead Exemption by modification of Title/Deed
I saw it as the best source to obtain Property Tax answers
Never used Just Answer before,
Extremely quick response times, very informative and not pushy. Would certainly use them again.
Internet search produced a question and answer similar to my enquiry
Talking to Carlos, I felt like he was willing and ready to fight for me. He was knowledgeable and passionate about taxes. Loved talking with him.
They trick customers with offers of $1-5 for an answer, only to quietly bill you monthly around $50+ until you notify them to stop. To get away with this, they go radio silent and make sure not to send any communication whatsoever. Once you start leaving negative reviews anywhere, they are all over it to try and control the online narrative. This is without question a company that fails in the long run. AVOID
Hello Glenn,
We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please reach out to me directly at MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
I needed clarification on filling out a court document, and I received concise and easy-to-understand instructions!
Very quick to respond and made certain of the question I was asking before answering. I was very satisfied.
Needed a question answered quickly.
I had a question about filing some paperwork. All I got were useless AI written lists. "We know that filing paperwork with the Government can sometimes be frustrating," or "Make sure to gather all the paperwork you need in one place before filing." This was the level of help they offering. If you respond that the answers they provide are unhelpful, they reply: "What part did you not understand?"
I've come to doubt if any of the lawyers on the site are even real. It seems much more likely that they are AI bots spouting out nonsense in order to trick people into signing up for the monthly service.
Tip for consumers:
Obviously a scam. DO NOT SIGN UP!
Hello Firydeth,
We understand your concern and would like to address this for you. Please reach out to my team through my contact details so we can investigate this further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Patrice,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28