• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user landofozgames
1 review
0 helpful votes
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July 25th, 2023

Just answer representatives want you to call them for and additional $24 charge plus the $30 membership fee. I recommend using this service if absolutely no other options. Next time I'm just going to stick with YouTube.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Mark,

Apologize for your experience using the service. We will look into this. Please reach out to us so we can locate your account to assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user sembabi
1 review
0 helpful votes
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January 1st, 2024

I signed up for a one-time refundable $5 service. I didn't ask for membership.
I didn't get any answer from the technician. When I called for refund, I was told I am being charged $55 for membership and an extra $5. They denied any refund.

Tip for consumers:
Avoid at any cost. Their technicians are not good anyway.

Service
Value
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Sherif,

I'm sorry for any frustration that you may have experienced in using the service. If you can reach out to my team through my contact details, we're happy to look at your account and work to address any outstanding concerns.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user brianb4729
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

You didn't help at all and my problem was not solved

No help

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user jeffreyg902
2 reviews
0 helpful votes
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April 25th, 2024
Verified purchase

I received prompt help with multiple suggestions after receiving a defect notice on my motorcycle.

Reason I chose this business:

Saw ad on internet.

Thumbnail of user caroln478
3 reviews
0 helpful votes
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April 25th, 2024
Verified purchase

Resources offered were helpful in deciding which avenue to take.

Reason I chose this business:

For advice from an expert

Thumbnail of user geoffreyp124
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Answer was spot on and my truck now runs smoothly.

Thumbnail of user nopen125
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Easy and quick. Fixed the problem. Is that 50 characters?

Reason I chose this business:

Availability

Thumbnail of user philipf415
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I clicked on the wrong site and do not require your assistance

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user amanif8
1 review
1 helpful vote
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January 11th, 2023

In a moment of passion I fell for the aggressive advertising and ordered a subscription to Just Answers for legal advice. I asked one question for which I paid the monthly fee of $46 plus I left a $10 tip. The answer I received was encouraging but it did not qualify as legal advice. I never used the service again and it kind of slipped my mind, but lo and behold I was charged $46 again the next month. I cancelled the subscription about 1 week into the second month after seeing the bill. I asked for a refund but it was refused; the CS rep told me I had signed the agreement and it's too bad that I did not fully understand it! I guess I should have just asked the lawyer first! That means I paid $102 for one answered question. Maybe the Just Answers lawyer can help me get my money back- lol! Do yourself a favor and pass over this one. Next time I will just ask Google, for free!

Tip for consumers:
Unless you are in continual need of advice, this subscription is not worth it. The free advice they gave me could not be construed as legal advice! It just played on my emotions. And if you hire one of their lawyers you will then have to pay for the service. The person that helped me was friendly and caring. But although the answer I received made me feel good, it was no better than what I could have learned online. Next time I will just ask Google - for free!

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Cheryl,​

JustAnswer provides access to verified professionals so that you can get an answer tailored to your specific situation. I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have. Please send me an email so we can assist you further. Be sure to reference your review here!

We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

Best regards,

Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

Thumbnail of user sixtom7
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Called for help and the issue was solved very diligently. Thanks to your personnel.

Very nice.

Reason I chose this business:

I was in urgent need.

Service
Thumbnail of user philb468
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Looking for some legal answers. Answered quick and professionally

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

I am glad you received answers quickly!

Thumbnail of user louiser54
1 review
0 helpful votes
  • Send Message
May 4th, 2018

If you want a second opinion, coming from experts this is a great site, undecided in what to do, their answers really helps on any subjects,, i am very happy with their service. It has helped me make the right decision...

Thumbnail of user hankl13
1 review
0 helpful votes
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December 10th, 2019

While I may not pursue this plan, Gerald gave me more information than I got for 200.00 from a local attorney. His service is greatly appreciated. Now, if I could only find someone down the street who cared as much. Good luck with that, right? Thank you, Gerald. I'll eat the 180.00 charge from www.getaroom.com and change banks

Thumbnail of user jenniferd722
1 review
0 helpful votes
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December 10th, 2019

Terri was very immediate upon researching my cats condition; she provided some great advice and I'm very hopeful that my cat will continue to improve. Within 12 hours there were little signs of recovery. Signing up for this service definitely was a good idea.

Thumbnail of user stanleyb72
1 review
0 helpful votes
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October 30th, 2019

Dealing with WiFi issues is always tricky, especially when it's not your own equipment. After wasting an hour trying to figure out a password, the specialist provided us with three options of which one was the only possible course. Problem solved.

Thumbnail of user jw1092
1 review
10 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Was told $5 fee. When forwarded to fill out form -SURPRISE- It's really a subscription. $5 for first month then $30 per month after that. Ok, figured I'll pay the $5 then cancel subscription. Done, except that I have no idea if an 'expert' will still be contacting me about fixing my stupid coffeepot. I would guess not as haven't heard anything yet. You can refund me $35 instead of $30

Tip for consumers:
This is a subscription not a one time payment. Loathe subscriptions.

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello, customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.

Best regards, Meg at JustAnswer Customer Care

Thumbnail of user rickj461
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

I had trouble getting my code after replacing my battery. The owners manual didn't help. Blake advised taking both positive and negative posts and waiting a minute and try the code again. It worked!

Thumbnail of user jond63
1 review
1 helpful vote
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March 10th, 2016

Eddie totally saved me. He helped solve my problem of not knowing which wires go where while installing a ceiling fan. I'm used to seeing two cables in the ceiling but this time there were four cables. He also told me how to wire the new switch too. I highly recommend these guys. And it was less than $20!

Thumbnail of user janetc294
2 reviews
2 helpful votes
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May 21st, 2019

Beware their 7-day trial period. It will automatically month-to-month and charges will be deducted from your credit card! Mine were $46.50 a month! They don't tell you about this automatic membership or anything about the cost.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Janet,

Thanks for letting us know about this experience. We're sorry that you came away feeling this way.

We do message customers about the membership on the payment page where you enter your billing information. In addition, we send multiple marketing and notification messages prior to the billing during the trial.

If you need any further assistance please don't hesitate to reach out to us here or from the help page at: https://www.justanswer.com/help/ and we're happy to help.

Regards,
JustAnswer Customer Care

Thumbnail of user johnd2257
1 review
0 helpful votes
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February 21st, 2019

Yesterday, my printer suddenly stopped printing. The gentleman (Vishnu) who helped me was very patient and thorough. Within a fairly short time, I was able to print documents from several sources, just as before.

Thumbnail of user svetlanak70
1 review
0 helpful votes
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January 29th, 2023

The website offers experts, each question will cost 1 euro, they do not help but they offer you to ask more questions... impossible to contact customer care and ask a refund, it seems also on payment. So be aware of this approach.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Svetlana,

I apologize for this and would like to make it right for you.

Would you please reach out to me or my team so we can find your account?

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user jimb2225
1 review
0 helpful votes
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March 13th, 2022

Check any review site, the actual reviews people have written, it's all overcharged billing. The might actually answer your question, but beware they will keep billing you $30 or more dollars monthly. Do not use this and fight it at every chance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Jim,

Thank you for reaching out & we're very sorry for any inconvenience.

Creating the perception that JustAnswer is a scam, or illegitimate is never our intention, and we offer you our very humble apologies if this is how we came across to you.

It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.

If you ask for the Admin Team and send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.

We strive to give customers a great experience on our site so please let us know what we can do for you

Best regards,

JustAnswer Customer Care Team
Solutions@justanswer.com

Thumbnail of user beh7
1 review
1 helpful vote
  • Send Message
December 10th, 2013

Absolutely dreadful site... signed up, asked same question three times - got as far as giving my bank details, clicking to process - only to receive a message 'apologising' for technical error. Contacted customer service first two times re: situation & assured no charges were made, however will not know for certain until account is checked w/in 24 hrs. Does NOT deliver as advertised... avoid at all costs!

Thumbnail of user berylt3
1 review
0 helpful votes
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March 13th, 2017

, highly professional and knowledgeable lawyer Micheal D asked and answered all my questions and gave me a step by step viewing of how and what can happen.
He laid out 3 different legal scenarios and spend over an hour talking with me.
I highly recommend paying the $50 to have an attorney or doctor call you
So worth every penny spent
If had gone to the same type of Family Law Divorce attorney it would have cost me $100-200 more. Maybe more more because my situation involved a spouse who resides and us a citizen from another country
Also this company who provides these services and their customer service reps were easy to work with to quickly resolve any billing problems
Great service top of the line

Thumbnail of user jennia15
1 review
0 helpful votes
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November 13th, 2020

I had a medical concern one night when my kids were sleeping and didn't want to drive them to urgent care. This website worked great! Dr. Responded right away, very professional and followed up next day.

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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