JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The lawyer did not understand my question though I asked it two different ways.
I thought I was only paying $5 for the initial consultation but I was charged $65 and put on a monthly payment plan unless I cancel before they charge me more. This is a ripoff.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had a terribly experience with them I needed some medical advice and they say they only charge 1.5$ and that u can cancel anytime they charged me arond 40$
Which is being said nowhere do not recommend!
Unless u have like a billion dollar they steal it money beware of them xoxo
Tip for consumers:
Would not return for sure
Hello Angela,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
We were on the road 300 miles from home and she got in my husband's overnight and ate 1/2 a Tylenol before I stopped her. I called and he walked me through what I could do without a veterinarian's care. Today she appears to be fine. Thanks for taking care of my Maddie.
It's nice to be able to reach out for help from experts when you need it
Difficult question outside of the 9-5 hours of most businesses
Best advice about my issue. 6 stars out of five. To the point with best information.
Debra was professional and curious for us and we loved the service.
Referred by a friend
The information validated my concerns and encouraged me to follow through on my
Suspicions which is what I needed. I am concerned however as with many websites that I am going to incur more charges that what I expect. So I reserve my opinion
Based on the future hassle to discontinue the service.
Thought my puppy could be helped without high cost vet visit and I am not helped
So I didn’t have to take her to an expensive vet
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Cathleen,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
This was very convenient. I can get advice and start treating my dog right away.
Convenience and quick response.
I contacted Just Answer to speak to a family law attorney about my daughter's upcoming divoce. She was having a hard time getting answers to her questions from her present attorney. Just Answer's family law attorney provided prompt and comprehensive responses to all of our questions as well as support for my daughter during this very difficult situation she's dealing with.
Garage were pulling there hair out trying to figure out the problem as to why the engine warning temp light was coming on even although it was cold, just answers expert gave me the advice as to how to get to the bottom of the problem, Quick and informative.
Jason gave me some good advice although I hadn't realized it would be another $39 to have him access my computer remotely. I just took what he offered for 'start up costs' and will come back at a more lucrative time. I think he felt bad that he couldn't help more. He did excellent work with what he had to work with.
They tell you that it will only cost $5 then they charge you $46 on top of that but do not warn you of this. I did get an answer from the doctor but I was unhappy with the lies they fed me on the price. Will not be using again.
Hello Hannah,
We're very sorry about any trouble with the membership offered on the site. JustAnswer is primarily a membership service website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Since July 2022 money has been taken from my credit card each month without my permission. I need to know why and how do I get my money back from JustAnswer. I never needed JustAnswer service I don't know how they got my details. I am not a member.
Tip for consumers:
Not taking money from my account
Hello Frances,
I'm so sorry for any inconvenience and confusion about the membership charges. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
I was not totally sure if I made the right decision going to Just Answer for help. I was very surprised how thorough they were making sure that the issue I had was completely resolved. I would go to them again for any issue I have with my computer.
I paid 10 dollars for a trial never got an answer requested a refund immediately after 10 minutes of waiting for anyone to respond they sure did not take long to ask for money. Terrible way to take people's money
Hello Carmen,
We apologize for your experience and we definitely want to rectify this concern for you.
Please reach out to us with the email address you used to set up an account so we can look into your account and further assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I wish there was a way to give zero stars... signed up to get an answer to a question. The answer I got was not helpful. When I signed up and agreed to pay $2 to have a question answered I didn't realize that there was also a membership fee that was going to auto-renew. I have since paid for a few months of a service that I don't use, never intended to use and will never use. Nothing is obvious with your sign up process and you feed on that fact then offer ZERO compensation even though its clear that services were not used at all. TERRIBLE policy!
Hello Andy,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question. If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed.
Please reach out to our customer care team so we can assist further. Be sure to ask for our ADMIN TEAM and reference your review here.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
I didn't really know what to expect. What I received was a direct discussion (to a veterinarian) who was very knowledgeable and gave me answers I needed. (thank you Dr. H.). I will definitely use this service again, if/when needed!
I had a great experience with the vet I was paired with. They listened to me and asked all the right questions to best solve my concerns. I didn't realize I would have access to multiple different professionals. Would recommend
I am a home repair do-it-yourselfer for about 30 years now and I love working on my family, friends and my own cars. If I ever have a hard time trouble shooting the cause of car trouble, I turn to JustAnswer for help. I have used this site for a few years now, and at least 7 times, and at least 4 different vehicles. The JustAnswer mechanics have nailed the solution every time. Yes, there is a small fee for the answer, but well worth it considering I would have paid almost 10 times the cost to have the dealership shop diagnose the problem. It is awesome having these mechanics just a click away; they are my go-to guys! ~Jim (Ohio)
Tim was very helpful in locating the part I'd been looking for for some time. It looked like it was going to take me days to find it, that's if I was even able to find it, and he did it in a matter of minutes. Thanks again, Tim!
Brad was able to diagnosis the problem with my Son's truck with just the information I gave him and without the opportunity to see the truck. Wish we had contacted him before throwing money at the problem without any resolution. Should any other issue come up with the truck, we will most definitely contact Brad again!
I had a legal question, and quickly got an expert answer from JustAnswer. Sure beat going to a lawyer downtown. I did decide not to remain a long term member, as I only had one question. I highly recommend JustAnswer, especially if one had a complex problem. Ed F
I needed some fast answers to help me put my stove back together. I googled and there no answers anywhere online... then I found JustAnswers so I decided to give them a try. The response was fast and right on! They saved me from being stuck between the wall and stove all day long.
All they do is ask a few basic questions on repeat and then attempt to charge you to redirect to an actual solution. Literally appears to be a chatbot with connection to Google and not a real person. Your better off using google to look for a nearby business than replying on this bull$#*!.
Tip for consumers:
Its all dumb AI and will not solve your problems
Hello Bryant,
Thank you for reaching out to us know and we're sorry for your experience.
We'd like to look into your account and address any pending concerns, please contact us so we can assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28