JustAnswer

The process for canceling a recurring donation was confusing and I couldn't have done it without the help of just answer

As many others have already experienced based on many reviews I have read, I also fell prey to this "membership driven" online service. At a time last weekend when my freezer was leaking water due to all food defrosting quickly, and the refrigerator side was also quickly warming, I frantically looked online for technical assistance to see if there was something I could do before trying to get a service tech scheduled for a repair. JustAnswer appeared reputable and with the "only $5" to ask a first question, I was taken in. The tech took me through one "troubleshooting" suggestion, and when that process was completed, his final line was, see how that goes for 24 hours. At that point, I knew I didn't have the right answer, provided the requested feedback on my experience, and forgot about it. To my surprise, my bank account was immediately charged $40! To my knowledge, I did not agree to a membership. However, after several emails form a variety of customer service reps, I did indeed apparently agree to it, unaware, and although they have cheerfully cancelled my membership, they are clearly keeping my $40. For a cancelled membership. All claim, they are simply "unable" to credit me a refund. However, after reading many reviews from those who have had the very same experience, the company does in fact refund that membership fee. So I'm left wondering why I will not receive a refund? And as others have stated, I will need to now go to the trouble of trying to handle it through my credit card company. What a hassle they have caused.

Basically I got scammed! Customer Service told me it would only cost $5 for my question. Turns out it's a $5 membership fee and $30 for a month! Tried to work it out with customer service to have them close out chat! Supervisor entered chat and refused to do a charge back on the overcharge! And once again closed chat! I couldn't get back onto chat to peruse further. Unprofessional, dishonest, zero integrity and a big fat FAIL in all departments. This company has made the conscience decision to operate in a purposeful dishonest manner. DO NOT GET INVOLVED WITH THIS COMPANY!

Initial call for an answer about the health of a guinie pig went through at 10:11 est. Time. It is now 12:36am and have not received feedback. Have called multiple times to get a timeline or an idea of when a possible call back will take place. They can not provide that! I have an animal very sick and have to work in the morning. At this point not sure if I will receive a call tonight. No transparency and I have yet received results/call. Do not waste your time or money. This advise wouldn't be worth the trouble even in the event to be a free service. Terrible! I'm very surprised of all the good reviews. Will follow up when and if a call comes through. It is now 12:42am. Waiting……
1:24a.m. Going to bed…. It took them a second to charge my card because I checked…. I haven't even received service. Now that I see all the nasty reviews, I wish I had never called. Just trying to take care of a pet with urgency. This is Truly a huge disappointment.

I contacted Just Answer to get help diagnosing a no crank no start problem with my 1999 Mercedes ML320. Lou guided me through electrical system to find that I have an AAM (All Activity Module), that has gone bad.

Thanks Lou!

On their page they state that it is a R15 fee. They took R599 from my bank account. This is a scam. If I try to contact them the site gives an error. How will I get my money back? Help me?

Roger was kind enough to spend the time delving into my complex portfolio back in South Africa and to give me some really useful information in how to move forward regarding Tax compliance in the USA.
I am going to implement what I was shown and feel confident that I will find more answers when I need them going forward.

Was looking for quick medical advice and saw this company was advertising for 2$ for one answer, little did I know when I gave them banking information they would automatically charge me 75$ for a month membership and the customer service we're ZERO help when I reached out to them too, please do not use this company who are taking advantage of people looking for medical answers, would give it 0 stars if I could

Our Rottie started vomiting with blood in the middle of the night. I got a quick response from the online vet that gave a good recommendation

Horrible info. Waste of your time and they will rob you! Tried to cancel number of times over the course was charged almost $200! And they will not refund! Run away from this site it's a scam!

This site is awesome for quick lawyer info where you can trust the answers. It's a little tricky reading the page but it's worth it in the log run. I've used it several times and always brag.

Unreliable
They also have many complaints and bad reviews
Who are they to address businesses on a public forum like this!
They get paid so you can read and be served ads.

I was in doubt of receiving lost email. I was told it would take 3 to 5 days. Less than 24 hours problem solved, email account recovered. Thank you again so much

I called to cancel my membership an hour after getting it. JB helped me and was very understanding and reversed my $46 no questions asked. Usually they fight you and he didn't.

The message sent to me was a $5 charge for a question. Instead charged me $35 and when asked why they stated reoccurring membership charge. Would not credit money back! Deceptive BEWARE!

Signed up for a £5 one time fee. Somehow they seen fit to take a further £28 from my account.
Needless to say I am still pursuing this issue.
Avoid this site.

I tried to find out how to change my email address on a web site but had trouble expressing what I wanted. Became frustrated and hung up. My fault, not the tech.

I asked tax-related question for my business. The expert was patient and helpful, gave me the answer I needed. Much less expensive than hiring a CPA just to ask a few questions.

JustAnswer provided a competent, concise response to my situation. I can move forward knowing that a remedy can be found based on my state's own laws and regulation. Thank you very much!

The response from the Dr. was faster than I expected. We had several back and forth conversations and once I provided a few answers to her questions, she offered very good advice.

Will charge you $30 a month after promising only $5. They say you have a week to cancel your membership but I was not even given the full week before being charged.

The tech, Richard, did a fast and complete job of getting my computer up and running properly and finding my contact file (address book for email) that had been completely cleaned out.

I needed help locating a fuse box in my car. The mechanic who called was friendly, patient, and helped me resolve the issue. I will call again if I need further assistance.