JustAnswer

I was given some informtion about Social Security benefits by a friend that I hoped was wrong, so I found JustAnswer and was given a quick response that reassured me that it was absolutely bad info. Thanks!

JustAnswer is great! The legal question that I asked was compared to a $200/hour attorney and the answers were nearly identical. This is an amazing resource!

Thanks for all your help. It took the worry out of waiting until Monday and scheduling an appointment for a dermatologist. Quick answer from a professional.

JustAnswer never resolved my issue.
They only tried to always upgrade the charges to look into my simple query.
RUN AWAY from them.
Find help elsewhere.

This review is no longer a matter of customer experience, my case involves fraud committed by this firm.

I was a long-term user using pay-as-you-go (paid on per-question basis) since 2018. In May 2022, I saw a membership trial so I signed up to it, within the trial period, I cancelled the trial because it did not suit me. I received the cancel confirmation (see attachment below), but today I suddenly realised that the firm is still unlawfully charging me monthly fee all these time, and claimed that I did not cancel the membership.

Today (July 2023), I spoke to the customer service, they realised what had happened and instantly cancelled the membership without I asked (strange and convenient isn't it?), and they said it is a courtesy from them. Overall, the firm scammed me £700.

I include with my review here the cancellation confirmation (pic 2) and how they continued to charge me monthly after my cancellation (pic 1).

When I presented the evidences of my case to them via email, they now only reply with copy&paste response repeating that I was the one did not cancel and I am not eligible for refund, despite the evidences factually state the otherwise.

UPDATE 20/07/2023: they now said they are "doing me a favour" and will refund me £300 (out of £700).

To JustAnswer: feel free to reach out if you still want to settle the issue and I can remove this review if you undo the scam by refunding me the full £700. My case ref is 13-03-13.

I paid £47.00 for a quick answer re a property problem my son was having. I got no answer after 24 hours. When I tried the contact us phone section of the website it defaulted to email & when i tried to email asking where my question was the email part didn't work. When I clicked on the how to get a refund part of the website it kept saying page not found. A complete rip off- I feel very very stupid for falling for such an obvious scam and charlatan company. As another reviewer says BUYER BEWARE! DO NOT GIVE THESE TRICKSTERS YOUR MONEY. Please note- following posting the above review I was contacted the following day by someone from Just Answer and they arranged for me to get a refund for which I was very grateful. I hope the problems which I outlined in my post have now been resolved for other users.

My dog got into some chocolate. After freaking out and calling my vet, they told me about a few websites that I can get a less expensive answer than taking him to the vet. I find this website and they claim "I can connect you to an expert for a one-time, fully refundable $5 fee!"

After chatting with the "expert" I check my bank account to see a $5 AND $29 charge.

So I then reach back out, only to be told that "upon signing up, there was text that outlined that you would be enrolling in a monthly membership, which will be a recurring charge until you cancel"

I tried to make a new account to see, and behold! There is. The only issue is that the font was about as small as Microsoft word will allow you to make it. Probably 1pt font. TINY.

The amount of disgust I have for this type of business behavior is actually unspeakable. In my case, I was thinking "omg my dog could die but the vet is $1,000, but I can get an expert answer for only $5!? Awesome!" But no, they're being sneaky and charging you extra.

The sad thing is, if I was told upfront, in big bold letters that it would cost me $35 to get an answer, I probably would have done it. But being this shady I just can not get behind. Shame on the owners of this business for not being transparent.

Highly recommend taking your business elsewhere.

STAY AWAY! DO NOT USE THIS COMPANY. I RATE THIS COMPANY THE BIGGEST BAIT N' SWITCH COMPANY SCAM ON THE INTERNET. CHARGED ME $1 (7 DAY TRIAL) FEE THEN ASK FOR $39 REMOTE ACCESS FEE. AFTER I PAID THE $39 REMOTE ACCESS FEE REQUESTED BY THE ONLINE TECH SENDS M A TEXT SAYING HIS SHIFT ENDS IN 2 MINUTES. I CALLED THE TOLL FREE PHONE NUMBER AND HAD TO EXPLAIN MYSELF 4 TIMES. THIS IS THE BIGGEST SCAM ON THE INTERNET. THERE IS NO WAY THEY HAVE 4 THEY HAVE A 9.3 RATING. ALL THE REVIEW COMPANIES PROVIDING RATING SERVICES ARE ALSO A SCAM...

I did not receive any input on her problem.I was asked what flea medicine she was on and was asked to pay 28$ for phone call.

Jeff replied within minutes and immediately and quickly solved the problem I was having creating the video. I highly recommend him.

Jeff replied within minutes and immediately and quickly solved the problem I was having creating the video.

I was connected with the right person who quickly went to work to figure out my problem and give me the answers I need to find out. Thank you.

Being stupid. I accidently erased all the data and information of a group site, my high school 50th class reunion,
I AM the admin... so after reaching the end of my rope... I found this company... My results were a SUCCESS... MY agent was OUTSTANDING.

I signed up for the $1 free week trial because my dog was having breathing issues. I used the vet advice for a couple of hours going back and forth through text with the vet they assigned to me. My dog ended up dying from cancer and I had been going through all of this during my free trial. I forgot to cancel my membership when the trial ended because I was catering to my dog in her last days and putting her down. They then charged me $31. I asked if they could refund because I only used the service once and obviously didn't need it because my dog was now dead. Back and forth through email they let me know I'm not eligible for a refund and I can still use the service until 9/8 when my membership will end because they cancelled it for me. What use would I have for the membership when my dog has died? I have a young child and $30 may not seem like a lot to some but that's gas or dinner or diapers. This company prays on people forgetting about their trial. Amazon refunds you same day if you call and say you didn't know your trial ended. This vet company needs to do better. They are greedy for money, unsympathetic, and inconsiderate of any circumstance. Go anywhere else for vet advice, don't even give them your $1.

Legal answers were too vague and with the caveat that it is not to be considered actual legal advice.
No monthly notice is provided to remind you a fee is being charged to your account.

I talked the legal service on Just Answers and was talking to a bot the whole time. DO NOT WASTE YOUR MONEY on this service. Every question I asked was an answer that you can get from the internet with better information. I even asked if the Lawyer was a bot and the bot stated it was in fact a bot. Total rip off just work with your local tenant counsel.

I was so stressed out about continuous phone calls stating I owed money to the IRS. The whole thing seemed like a scam but owing IRS is so scary to us senior, that goodness they assured me it was a scam before I sent any money

Kurt did a great job. He found and sent me the information I ask for in just a few minutes.
I am very happy with Kurt's quick response and offer to research more information if needed.

I had a critically important legal problem and mixed feedback on what to do. My advisor was RESPONSIVE, TO THE POINT, HELPFUL and PROFESSIONAL - very pleased with my experience and highly recommend this option. THANKS - Mark

Lane spent all the time which was needed to listen to my questions and advise me accordingly. I would not hesitate to use this service again or recommend it to a friend, well worth the cost.

This is the question I asked them "I am in a divorce, I am answering interrogatories and want to know which ones if any I can object to. I also need advice on mediation, concealing property, failure to act in 'good faith' etc. Do I get actual legal council from you? Are you able to look at my documents, or can I type out the ones I have questions about? Or will I be told to seek out a lawyer? My local law library boasts a lawyer, but I cannot get legal advice from her, only a canned response on the law itself, is that what you do?" This was their reply, twice!
"You've reached the customer service helpdesk. We received your question, however, we are unable to post the question on your behalf. If you would like to ask a question on JustAnswer, please visit our home page:

www.justanswer.com

Simply type your question into the text box, click the Get An Answer button and you will be taken to a registration page. Once there, follow the on screen directions and your question will be posed to all the qualified Experts who are online.

If you have additional questions, please let me know and I will be happy to assist you.

Regards,
Benny V."

Do NOT use Just Answer! I have been waiting 10 minutes for a response and they are ignoring me. I have gotten no help at all! Save your $5 for someone that might actually help you.

Make you believe that your only paying $5 to ask a question. Not true, read the fine print! Talking about fine print, how hard do I have to search for unsubscribe tab? Not happy at all.

Gary from Austria, was very knowledeable about the help He and I discussed my problems that I was having with my Carburetor. After a few conversations we had, it was finally resolved once and for all. I injoyed talking to him all the way::::: I would use the JustAnswer site again.