JustAnswer

I was given advice on my bearded dragon and he is doing so much better because of the advice. I would definitely recommend this site to others which I already have

I had printer trouble and the JustAnswer expert answered all my questions promptly and with expertise. Highly recommended if you just can't find the answer to your computer questions anywhere else!

Paid $62 membership fee for to technician to give me a link to unlock my email account & then gave me phone number for technical support. I could have done that myself for free. Did not help at all.

Hi all.
I have a negative experience with this website.
I tried to become an expert but because of technical issue on their website i was not able to upload the CV. Also after everything i submitted the request to become an expert however the website said my request was not submitted and that i should write to their expert team. So i did. In their response they didn't apologize nor addressed any of my issues just wrote they will not be moving my request any further.
I have graduated with highest honors in Psychology and have several years of experience in HR and never came accross such unprofessionality.

JustAnswer offered me in May 2020 a $5 trial and got my credit card number. I realized I had been tricked when they e-mailed me to congratulate me for becoming a member. I e-mailed them that I did not want to become a member, and received a very sweet e-mail saying that they understood and that my membership would be cancelled (probably to give them time to collect at least a first monthly payment!). Now in June, they are charging me a $60 monthly "membership fee" on my credit card.
I cancelled my credit card and asked my credit card company to get reimbursed and blacklist them. I filed a complaint with BBB and will inform the RCMP, the CRTC and also Amazon.ca who advised me to contact JustAnswer. The more you tell the truth about JustAnswer, the better the Internet will be.

I went online to find info about my car and came upon this website. Posted my question then they asked for $5 to answer it with a five or seven day trial period. I paid the $5. My answer wasn't immediate but it was within 10 minutes. A couple of days later I'm looking at my online banking and I see that JustAnswer charged me $5 and $34 dollars on the same day the 15th of september. I canceled on monday the 19th, then called for a refund. The first lady I spoke with said there is a 5 day trial period and transferred me to another lady who said there is not a trial period for questions about cars and refused to issue me a refund. This is a bate and switch scam because the web site clearly stated that there was a trial period.

Waste of time and money and have write a 50 character answer just say that

Gentleman was very kind and knew exactly what to do to fix the issue

Did not get a quick response. Waited over 10 minutes to locate a qualified person. Not a social security affiliated company.

Did not receive a quick response.

I requested an answer a few months back. Excellent response from the professional. However, Customer service is some outsourced garbage. I noticed reoccurring charges to my bank account from just answer. Using their online chat I wanted to end the charges. This was the professional customer service behavior:

Me "Yes I am aware of that one question. Why am i being charged 28 a month?

Customer Care Agent
Gideon, Customer Care Agent
I understand your concerns regarding the charges associated with your account, and I'm happy to help clarify this for you. To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges: - One-time join fee: $1 - Monthly membership fee: $28. This covers your first question and any questions you may ask until the end of your membership. It was displayed on the same page you entered your billing information, just before you posted your question.
Chat with agent has ended"
Ended? You just hung up on me after that? How about finish up by helping me stop the charges pos.
I will no longer use just answer for any further services.

They mislead you and pull you in. I only saw the $1 refundable fee, I understand I should have been looking but geez... They charged me $46 NON REFUNDABLE by a simple mistake! I don't have $46 to spend on one question? JUST BEWARE! They will steal your money!

It's not a one-time fee. It's a subscription service. Very misleading. Buyer beware because they won't reimburse your money when you realize you've been duped.

I NEEDED HELP WITH MS WORD. IT HAD BEEN A LONG TIME SINCE I HAVE USED WORD. JUST ANSWER CONNECTED ME WITH A VERY KNOWLEDGEABLE YOUNG MAN THAT WAS ABLE TO FIX MY PROBLEM IN LESS THAN 5 MINUTES. IT WAS WELL WORTH THE $46.00 I PAID FOR HIS HELP.

I have a Bosch refrigerator with an ice maker that stopped working. Reached out to Just Answers to see if I could get help on the repair. Chatted with a rep who asked several questions about what the issue was and what I tried to do to repair. They claimed they could help and sent me to an online form that would provide a trial membership for $5. They immediately charged $5 plus $40 monthly membership fee. I called to complain, and they said there was no trial membership and they could not refund but would cancel future charges. OK

Several hours I got this response from their expert on how to resolve my issue.

Hello my name is Brandon and thank you for choosing JustAnswer. The ice maker being stuck in the up position is a clear indication of a bad ice maker. You need 3 things to make ice, water which you have, cold air, which you have and a functioning ice maker……That ice maker is definitely bad. Being that it's brand new. I would contact Bosch factory service so they can come out and replace the ice maker. Very good news that ice maker is under warranty. That thing is super expensive

The most worthless service recommendation ever, don't waste your time with this company.

The shop which sold it to me gave me your e mail address, I punched it into my computer and Pete replied in less than 5 minutes with clear instructions on what to do. I followed his instructions and the whole job was done in just a few minutes while I could have spent days and dollars trying to achieve the same result without your website so WELL DONE Pete and thank you so much!

My $5 Question cost me $36
Look for the Fine Print Some where!

Look at Consumer Affairs Complaints!

There are over 1000 + complaints
On this Company!
Maybe it's Time for the FCC to take them
ON! Opps I Forgot they are out due
To ShutDown Trump You $#*!!
This must be a Trump Company

I guess your experience depends on what expert answers your question. I have asked MANY questions on justanswer (mainly pet questions) and I have received excellent service within minutes of asking my question. I can even ask follow up questions, so if I'm not satisfied with the service I can ask until I am satisfied. These people are REAL and their qualifications are also real. In order to become a professional expert on the site you HAVE TO PROVE YOUR CREDENTIALS. Anyways, I recommend it highly. Sorry the rest of you had bad experiences.

This company is pure fraud, they took 43USD from my account when I never subscribed to their service.
This company should be reviewed.

WARNING!
DO NOT PUT YOUR CARD DETAILS ON THEIR SITE.
THEY WILL BILL YOU FOR DOING NOTHING.

SCAM! SCAM! SCAM!

I wasn't able to sleep due to post nasal drip. Had gone to two doctors and tried everything I could on the internet. I was getting panicked that I would ever sleep again. Doctor redommended Loratadine and Flonase. Slept thru the night. Thank You.

What gives you the right to charge 53.00 after I cancelled my account, I will now be calling my credit card company and charging you with fraud! Everyone watch out for this type of fraud.

This website is a fraud. No expert ever came to answer the question. It said it's only $5 but they charge you $35 and the agents are rude. This is fraud. Don't make an account

Slow start, but once technician took control of computer the problem was resolved in about 35 minutes.

I had some code issues on my 2012 VW Passat and Wolfgang explained it to me in language I could understand. Sound advice that Im going to follow. Dont hesitate to contact him. Thanks Wolfgang!