JustAnswer

So hard to think straight when your'e hurt and trying hard not be angry, but I'm not really. Thanks, hurts me to have say bad things, I just want to move without getting killed!

I was under the impression it would cost $2 to get an answer but they charged me $53 per month for a membership that I did not apply for. The answer wasn't even helpful.

Misleading customers. They have charged my account 3 times for a total $81 and did not answer a question for me. There was supposed to be a $5 charge and I understood no charge unless you used them.

STAY AWAY! The "membership" fees are deceptively misleading. Don't go near this site!
I sent an email to cancel after realizing the scam and they completely ignored it. Take my advice and stay away.

Took only two questions to clarify the information I needed. I was impressed, and felt it well worth the cost. Next time I'll check here first before I start running all over the Web.

I was realty impressed with the detailed information i received about my old button' She told me a lot more than I had expected. I rate this a 10, but they only gave me 5 stars for rating.

.They were very prompt in getting back to me.and very informative about the items I was selling.

DON' USE THIS SERVICE UNLESS YOU WANT TO BE CHARGED AND SET UP FOR A MEMBERSHIP!

They don't tell you anything when you're chatting to their AI assistant. They say you need to put in a visa to be charge $2. You will actually get charged an additional $66 immediately and they will not refund you! They say the $66 is for a membership? Oh also if you want to actually speak to someone over the phone it's an additional $70 which they also don't tell you! It's a money grab! LOOK ELSEWHERE! DON'T MAKE THE SAME MISTAKE I DID!

READ THE FINE PRINT- WHEREVER IT IS

I was directed over to Just Answer when I was asking for help on my Amazon Prime Video account. Before they would answer the question I had to pay $1.00 which I thought was a one time charge. Apparently imbedded in that information is that you will be charged a $46 membership fee which I did not notice. I saw it in my debit statement today. When I called I was told it was in the fine print and they would not refund me the $46 fee even when I told them I signed up in error. All they could do was cancel my membership. So I paid $47 for one answer. I am not in the habit of using a service like this and would never have considered using it. If you're a business or other large entity the membership fee may be worth it. Not for individuals with very infrequent simple questions. So beware and read the fine print. I would never consider using this site again in the future just based on their refusal to refund the membership fee to someone who had made an honest error. Those honest errors I'm sure have made them a lot of money!

Kelly knew the solution immediately. The difficult part was finding the material to fix it. They are knowledgeable, professionally and fast. An excellent investment.

We had very good and kind advice about our cat's health. It was essential to get that second opinion. Thank you.

Knowledge and professionalism are incredible, along with customer-oriented service, makes the repairs easy

I was assisted with care and the technician made sure to ask the right questions to get to the source of the problem and resolve it swiftly

This situation appears to involve fraud. I paid $5, expecting a single-question interaction with the service. I received a vague legal reply from the paralegal I spoke with. I explicitly stated my disinterest in continuing a membership, and he assured me it would be canceled. Having had an unsatisfactory experience with JustAnswer, I never again attempted to use the service.

After my this one conversation (unlike more reputable subscription services) JustAnswer sent me no emails or texts confirming my membership, or alerting me to ongoing credit card charges. This raises concerns about their business practices. Whether or not these practices legally constitute fraud, they are clearly deceptive and unethical.

Three months later, I discovered the recurring $60 monthly charges on my credit card statement from JustAnswer. Upon contacting their customer support, the representative adhered to a scripted response, citing their terms and conditions that mandate automatic membership enrollment and refusing a refund. When I requested to speak with a supervisor, I was informed she was busy and would call me back, which has not occurred.

Today, I am filing a complaint with the Better Business Bureau and submitting a case with my credit card company to dispute these charges.

Too slow to amswer.Waste of time. You name it...it was crap...to much back and forth with computer generic questions...aweful

This was the second time in 2 years with these jokers. First time I stared getting multiple bills. It took me weeks to get the dummies from stealing for a service they didn't provide. This time I have wasted an hour trying to get an answer. Sends me to the old $2 pay BS. It tells me I need to call and 800 # to? Another useless pile of crap gives about 10 irrelevant buttons. The only one it will say it will do is give me my cancellation #. WTF...these guys and their computer generate Bul sht...come plete SCAM. I have no idea what sneaky crap these weasels use to generate satisfied customres. If you don't believe me...go ahead...hope you have time to check your credit card for the next year or so. Sneakey lying parasites.

I did not know that there was a charge for this. Had I known I would not have agreed to this.
Plus my question was never answered.

Not impressed!!

Great service, my mac computer works much better now. The representative was patient with me. There were a few problemes but he took the time to fix them all.

Shaky (Shake and Bake) is an incubator hand raised gosling that was attacked by an unknown assailant in her very large enclosure. She had a very large wound on her side chest and upper leg area, limping badly, not eating, barely drinking, on a holiday weekend with nearest vet (non bird) over 50 miles away.
JustAnswer to the rescue. Dr. B. Said among many other reassuring things that Shaky could have penicillin. Bingo, we had 500 mg amoxicillin caps that I opened, split the dose powder, crushed a baby aspirin, carefully put both into a 5 ml. Syringe and drew up 2 ml. Sterile water. Would Shaky take the medicine? My husband held her on his lap, while I flushed the wounds with betadine. We gave her some fresh parsley to smell and when she opened her mouth, I placed the syringe (minus the needle) in her mouth and slowly pressed the plunger, while my husband stroked her neck. We now do this every 12 hours. Shaky is back to free-ranging during the daytime with her four "siblings", but all are now walked into an enclosed barn stall at night.
She would have never made it without Dr. B's advice!

Richard Freese helped me with a computer problem. He was very knowledgeable and helpful. He did all anyone could ask. I would definitely want him again.

I have used just answer several times. They provided very good legal advice from qualified experts regarding landlord tenant disputes, filing dates, and small claims actions for Pima County, Arizona. The expert researched specifically Pima County, since different rules and procedures apply at different Counties throughout the country. The qualification comment is that I had received an "educated guess" person (not from an attorney) on the need to file certified mail return receipt verse US mail.
So make sure you are always dealing with a qualified expert. Not someone who is NOT qualified and will ONLY give you a "educational guess". Just Answer homepage indicates they do background checks on their experts, so make sure you get a qualified individual by asking up front their background and certification, license, degrees, training, etc. etc. Etc.
BUT... overall my experience has been very good when it came to excellent answers, qualified people, promptness in reply, and also immediate customer service and membership response if there were any problems. For that reason the 5 stars review... Combination of qualified experts, accurate responses, fast timely responses, excellent customer service with any problems and excellent membership support.

I contacted justanswer because I lost all my maps on my GPS which I needed that weekend and they were able to install and update my GPS. It was was done professionally and I was totally satisfied with the service. I used my GPS after everything was installed and all worked well.

I am a parent that has been strugglingtryinf to help my kids through math these tutors for math are amazing sone even break down the answer great life saver during this distance learning crazy time!