• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user bernardw35
1 review
0 helpful votes
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May 15th, 2019

I call about a liver problem my dog was having. The Vet I was connected to was very knowledgeable and shared a lot of information with me over the course of 37 minutes.
Would recommend this service.

Thumbnail of user lisaw576
1 review
1 helpful vote
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March 12th, 2019

I not only get fast results, I get the most information I could ask for. It helps me with my business and I have shared with others who come over asking me to ask this site about a item's value.

Thumbnail of user chrisk169
3 reviews
1 helpful vote
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April 30th, 2017

The answer I got a. Was right on the money it work without any problem. I've driven the car for a week with no more problem. I will use this service again if need to. And recommend it to friends.

Thumbnail of user jimb248
1 review
0 helpful votes
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October 17th, 2016

Just Answer is a Godsend. I always try to solve my own problems, but when my back is against the wall and I'm out of answers, Just Answer is there to bail me out. Thank you for an awesome product

Thumbnail of user dixiec11
1 review
0 helpful votes
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July 24th, 2018

We have an old refrigerator and the fan quit working. My son was able to take the cover off and oil the fan with the information provided by your website. It is now running and I am using it again.

Thumbnail of user mc325
1 review
4 helpful votes
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July 21st, 2014

Had a problem with a truck, they helped me out. BUT now they asked, do want to leave a tip, more $. Then I find out they have been billing my credit card on a monthly bases.

Thumbnail of user sues617
1 review
0 helpful votes
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August 7th, 2020

I wrote on your review earlier today that I had been hacked right after using your app. That was INCORRECT! While unfortunately I was hacked and it was within minutes of using your app my bank assured me it was NOT YOUR WEBSITE
I feel it is imperative of me to correct this with you.
Your expert gave me great advice which seems to be working, the fridge was a bit cooler this morning

Please accept my humble apology

Thumbnail of user tonib533
1 review
0 helpful votes
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October 26th, 2023

I was on Google and then from somewhere Just Answer popped up from somewhere and said for a dollar they would answer my question.Somehow I got signed up and charged 35$ on Oct 16 and 35$ on Oct 19th.I didn't go to Just Answer they came on my Google search.I got fed up on waiting for their expert and clicked off without an expert answer. And here I am 70$ later signed up to this.I didn't come to Just Answer they popped up on my Google Search.I want a refund and a CANCELATION from this site immediately.

Thumbnail of user keyarap026
1 review
0 helpful votes
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October 2nd, 2023

If I could give less than 1 star I would this service is the worst answering service I have ever used I signed up for this service and did not get what I paid for or what I was offered, if you are thinking about using this service or signing up, please don't it's basically a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Keyara,

We're eager to help you out. As soon as you send us an email, we'll investigate and provide a resolution.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user trishad8
1 review
1 helpful vote
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January 6th, 2018

I came home last night to an open under-sink cabinet and a chewed up - now empty - box of mouse poison! I have 4 dogs ranging in weight from 25 to over 100 pounds. There was no way to know who was the culprit so I contacted JustAnswer. I was connected with DocPaul right away and told him the weights of my dogs and what kind of poison it was (I had to look it up on the internet as the box was shredded). He told me how many tablespoons of hydrogen peroxide to give each of my dogs to make them vomit. While this wasn't the most pleasant way to spend the evening, having my dogs alive and well was a much better option. 2 dogs vomited immediately and DocPaul told me to give the others a second dose. Lucky for me, my Rottweiler didn't need a second dose by the time I got off the computer! Finally, all of them had vomited, and the culprit was identified. He told me no dinner for them that night AND wanted me to follow up in the morning. I'm happy to say they are all well and wagging and I am so grateful for his calm direction. Lovely website and I will use again!

Service
Value
Thumbnail of user bobbiem197
1 review
0 helpful votes
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August 7th, 2023
Verified purchase

Responses are slow, incomplete. Their billing is efficient. With an automatic renewal whether you request it or not. Super difficult to cancel account. Avoid.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Bobbie,

We're always committed to doing what's right. Please reach out to us so we can locate your account and assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user lynniet1
1 review
0 helpful votes
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October 23rd, 2017

I called because my Kindle icon would not open. The technician knew what to do and he worked quickly to fix my problem. I could not have had better service. Thank you.

Lynnie T.

Thumbnail of user valeried75
2 reviews
0 helpful votes
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November 16th, 2018

Dealt with Doris with this enquiry. She was spot on and timely. Lovely to deal with. I didnt make a million dollars but realistically she gave us good advice.
Will definitely use Doris again

Thumbnail of user davem1801
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Kasey was the best. Gave me some great options to deal with the issue in my yard.

Thumbnail of user cherylc1548
1 review
0 helpful votes
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January 7th, 2023

I was asked to pay R15 on my credit card (which they are now canceling) only to find (because I was waiting so long to ask a mechanic a simple question) that JustAnswer has automatically signed me up for a monthly fee. I DID NOT ASK FOR THIS. Now after canceling and having never spoken to a technician so I should get my money back. I feel like taking them to Ombudsman.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Cheryl,​

I'm so sorry for any inconvenience and confusion about the membership charges. I would love to help you out.

I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.

Please send me an email so we can assist you further. Be sure to reference your review here!

We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

Best regards,

Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28

Thumbnail of user donnak55
1 review
0 helpful votes
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July 15th, 2016

I am not tech smart, my contact was very considerate of that fact and made things easy. He was very polite and understanding. I would certainly ask for him again.

Thumbnail of user carolep21
1 review
1 helpful vote
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December 7th, 2017

Mine was related to a domestic issue and the lawyer got back to me within 15 minutes with very caring and informative advice. She also gave me resources to help.

Thumbnail of user philipb36
2 reviews
0 helpful votes
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September 30th, 2019

I had a minor legal issue that no attorney wanted to answer unless I paid an exorbitant fee. Just Answer connected me with a professional & the issue was resolved.

Thumbnail of user zaidb7
1 review
0 helpful votes
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March 27th, 2023

Very unprofessional answers and unprofessional doctors. They will subscribe you to a monthly subscription without your consent and will make you pay the first month unwillingly. Do not use it!

Tip for consumers:
Do not use it

Service
Value
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Zaid,

I'm very sorry to hear this and we'd like to look into this further. Would you please reach out to my team so we can find your account and submit your questions for review?

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user ds521
1 review
0 helpful votes
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July 10th, 2019

LEON, Asked many questions & advised me correctly.
I wouldn't take the opportunity to pay extra for a phone conversation, however, he was still prompt with his reply's & that was all, I needed.

Thumbnail of user garyr283
1 review
1 helpful vote
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April 3rd, 2019

This site is recommended if you have questions and are getting contradictory advice from you local physicians. Answer each question you send and take their time with giving you answers.

Thumbnail of user paulr227
1 review
0 helpful votes
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June 13th, 2017

After much back and forth we have concluded that the transmission from the auto wreckers is no good, we tried but excluded all the simple solutions. Thanks for the help.

Thumbnail of user michaell983
1 review
0 helpful votes
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January 31st, 2019

Thank you so much for your help! You definitely saved the day;-) You were easy to work with, knowledgeable, you know Win 10 and I would be dead without you!

Thumbnail of user dennisl549
1 review
0 helpful votes
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February 5th, 2022

Just be careful with this shady and crooked site! They ask the question, and the question is usually, your bank information! A scam all the way. Don' do it, DON'T!

Tip for consumers:
Answers!

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Dennis,

Thank you for contacting JustAnswer.

I am very sorry for any confusion. JustAnswer has always been a pay site. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question. We do not claim to be free in any of our advertisements or on the site. I apologize for any frustration this may have caused.

Is there something we can do to assist you and earn a 5 star rating? Please reach out to our customer care team at Solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST). Ask for our admin team and reference your review here.

We look forward to hearing from you.

Best regards,
JustAnswer Customer Care Team

Thumbnail of user saundrar24
2 reviews
0 helpful votes
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November 24th, 2021

They said charge would be one dollar. Then they wanted another 46.00. Then 20.00 for someone to call me. They gave me nothing. I had a simple question about Google.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Saundra,

Thank you for reaching out to us about this. We're sorry for ay billing frustration that you've encountered.

Unfortunately, we do not have the ability to reach out privately on Sitejabber to gather your relevant account details, but we would love to investigate this further for you.

You can reach out to our customer support team from our Help Center at https://www.justanswer.com/help/contact-us. Or you can send us an email at solutions@justanswer.com or reach us via telephone at (800) 905-0124

We look forward to your reply.

Best,
JustAnswer Customer Care Team
Solutions@justanswer.com

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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