JustAnswer

The process was quick, right to the point. Cher is very kind, smart and got the job done in only a few hours. I'd definitely recommend JustAnswer to friends and family. Thanks JustAnswer!

This was very helpful, so glad I found the site. My little Chihuahua was sick and it was after hours, and storming outside, so comforting to find a vet online to walk me thought what I needed to do.

I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.

It appears to be legitimate, but infact they don't tell you that they will continue charging you even after they can't help you with your question. Don't make my mistake, avoid this scam

Came back fast, ask right questions, made really good suggestions and gave advice on what to look for and more importantly what not to do in working on computer on truck. Highly recommend.

I have relied on JustAnswer for so many of my questions, including medical, legal, and antique appraisal. And I always get a complete answer. I am so glad to have found this site!

Reach out to these guys when looking for a technical solution with your Apple products (in my case),
The tech was very nice, smart and competant.

Seems like a good guy
Definitely knew what he was doing too

I just bought a used Mercedes, and know nothing about them. It died and it panicked me. I got the answer and had the car fixed within minutes after the part arrived. Great service! Thanks Dave

Tried to get one simple question answered due to desperation as my ac was out and it was 110 degrees...took literally forever for anyone to answer and they didnt even help me at the end result. The initial solicitation was that you could ask a DIY question from a panel of experts for $5 dollars and later tell you that you signed up for a membership that auto charges for $39 dollars per month! Who would pay that, how many times would you want to pose a question per month that would justify a $39 dollar membership? Anyway, I immediately, once I received the membership email, wrote and called to get my money refunded as I didnt even receive the help that I was promised and this is the BS response that I received: I reviewed your account and see that you agreed to enroll in a JustAnswer monthly membership and the following charges: One-time join fee of $5 and a monthly membership fee of $39. This covers your first question and any questions you may ask until the end of your membership. The Offer Details page explains the payment terms and that you are authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment.

Furthermore, I certainly understand your need, but I do apologize for this issue is not refundable. I want to assure you that your membership has now been turned off and you will no longer see charges on your method of payment.

Please let me know should you have further questions. I am always happy to help. Have a fantastic day!

Dont waste your time or your money, you will be disappointed!

I asked. Question and the answer was poor and what I could have found on line now they are taking £50 per month. I have asked to. Angel but still taking from my account. Be careful.

I was looking for legal advice for a rental issue and was matched with a lawyer in minutes. He was able to answer my questions and ease my worry on the situation. Highly recommend using this!

She was outstanding and put me in the right direction. She listen and ask me a lot of questions. Because she wanted to make sure that she gave me her best response. I am very grateful.

Mi hanno aiutato ha comprendere un problema di riscaldamento liquido,bene

Our non-profit organization joined JustAnswer November 10,2022 because of an issue we were having with Zoom Meetings. The issue was never resolved after hours of trying. At my request we decided to try again the next day. But before that could happened, we further investigated the matter ourselves and found that it was not a technical issue but rather a new feature by Zoom. We decided that we really didn't need JustAnswer tech support at this time and so we cancelled the membership December 12,2022. However, December's payment was still processed. When I called and spoke with a customer representative as to why, his answer was because we cancelled after the 10th. We can certainly understand that. However, although we cancelled December 12th and the payment was processed to cover the full mouth of December, then why does the tech support stop immediately without any refund? If we are paying $55.00 for a month of tech support, it only seems fair and right that our service should be covered for the entire month and not just for the two days. Therefore, as we are conscientious consumers, we cannot and will not recommend JustAnswer to any person or organization until they take a closer look at this business practice.

I ask for help diagnosing my dishwashers poor performance. With out asking any questions his reply, after 2 days was "More than likely the motor impeller has become detached, then the unit will fill with water and the motor will turn on, but no water will be pumped around to wash the dishes."
I read a few more forums and found it was the rinse aid and the soup. I switched to what they recommend as well as run a couple of CRL cycles and it good as new.
I was lead to believe I only had to pay if I liked the advice. So somehow the Appliance Guru got $24 and a 5 star rating?

Update:
So I was contacted by an administrator from JA and refunded my money plus an additional $38.00 CND. (I will return the money, I wasn't looking to make anything on this post) Now my first review was harsh due to the attention I got and what seamed to me like a scam. I wanted answers. Now after conversing with Adam I get the feeling that this service has a lot of merit or potential. I've read good reviews before using the service. I just didn't get ahold of my professional at a good time, got one of the bad ones or slipped through the cracks some how. We are still dealing with the human element!
I hope this helps. Cheers all.
Dean

They will say "only X dollars for a question" then will charge you for a membership that is 10 TIMES MORE! Happened to a lot of people online, it is a sneaky method to take peoples money, from a so called website designed to help people!

I had a great experience but you may have to request more detail. The phone call actually was more beneficial than the question on line format. The Atty that I spoke with was awesome and followed up!

Though they weren't able to resolve my issue they were able to direct me to my bank for assistance and resolve

After I sent pictures the service was great the response time was very fast and accurate, the appraiser even gave me suggestions as to how to sell my item.

JustAnswer gave a quick, precise and detailed answer to my cat health question! Took my anxiety down a notch until I could get a vet to actually see him.

A very fast response and very direct. Easy to operate web page and send related documents. Phone contact is very important part of the process and easily made available.

I received answers to my questions very quickly and the information was helpful in determining the value of objects
I was insuring in preparation for a long distance move.

The serviceman (Kelly) was prompt, courteous and helpful. He was able to walk me through a few steps and what to do to get my dishwasher working more efficiently.