- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Not good just another way to scam people I have not gotten expected results
I resolved my problem at the time
Because I have used them before
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
After having a bad experience which started by sugbing for a REFUNDABLE 1 usd I ended up enrolled in a 46 usd subscription without my clear concent!.
I found many cases online that are similar to mine
Search legal cases against justAnswer and you will find many!
Hello Haitham,
We're sorry to hear about the trouble you had with the membership offer. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
I wish I had would have found this website sooner. Chris was Great in answering My questions within 10 minutes I had the answers that I have been looking for, in the last 3 months I have I have Spent Countless hours looking and looking.
THANK YOU SO MUCH. I am going to tell all my Ford Truck owners about this website.
The lawyer that helped us was professional and knowledgeable. We have so many questions and concerns and every one was answered. This is our 3rd time using JustAnswer and as always, very satisfied.
Very quick response and quick to capture issue and suggest a possible resolution. Would recommend trying it out in advance of soliciting a local lawyer.
I would recommend this site. Answered my question, gave support, and gave me additional resources. I totally appreciated the time that was taken with me.
Thank you for your help with diagnosing my sister's half feral kitten and the eye problems she was having... your help invaluable and much appreciated!
Very detail and to the point. All my questions were answered very quickly. For $5 introductory fee, I will strongly recommend the service to everyone.
I asked a specific question regarding an issue of shared copyrights. I received a clear, understandable response in a timely way. Thank You
Mark Little
I had trouble with a Westinghouse tv. I shouldn't be required to pay 5 dollars a month for subscription for help in Westinghouse fixing their bad products
Tip for consumers:
Why can't companies do their own dirty work?
Hello Brian,
Thank you for reaching out to us at JustAnswer & we're very sorry for any confusion.
You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, Medical, Pets, Computers, Appliances, Automotive, etc.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Great communication in trying to find information about my antique spoons. Received immediate, knowledgeable attention. Couldn't have asked for better. Rarewares was what I was looking for.
Great help. I was at wits end trying to figure out my problem. Even though the help was great I see no further need for the trial member and would like to terminate it at this time. Thanks.
I was routed to the JustAnswer site when I was asking a question on a antique I had. The site displayed a $1.00 fee to join. The site also indicated that they had a $60 monthly membership fee. I erroneously made the assumption that I had to pay the $1 only to join and would then be given the opportunity to subscribe. WRONG! I was immediately charged the $1 fee to join and the first month membership fee of $60. The have a trial period in their menu option but apparently you still have to pay the $60. I canceled my membership immediately and completed their contact form requesting a refund. I received an email saying my membership was canceled but could ask questions for 30 days. I sent another email indicating what happened and requested a refund. Unfortunately that was NOT going to happen. I saw different comments when researching that they offer a 7 day trial but apparently they do not or, if they do you still get stuck with at least one month payment. I know what the site reflects and it is my error but I think their joining / registration is very misleading. Users should be given the opportunity to select a membership AFTER they join. Do not join on this site unless you fully intend to pay a $60 fee membership fee every month.
Hello Judith,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
My little girl cat had something stuck in her throat, Dr. Mary advised an easy remedy that worked in dislodging the hairball. Pippi hates to go to the vet-very traumatic. Thanks so much!
Loading Just answer was tough but once in the tax person answered my questions to my satisfaction
Honestly I am not sure. I was fumbling I Google with my tax question & just answer was an option I could choose.
Upon accessing this site, I was asked to ask my question and state my problem. I did and the tech on the other end asked me to verify my actions. Afterwards he informed me he would be connecting me to a technician that would be able to help and also informed me that a 1.00 fee was going to be charged and proceeded to send me to payment window. After I filled in the necessary information I got an immediate text from the card issuer asking me if I authorized a 46.00 charge. Answered no and then proceeded to ask the tech about this charge, and that it was supposed to be 1.00. He gave me a web address for refund. I went to that website, did not use their service and asked for the refund. It was explained to me that this is how they operate. The charge of 1.00 is a joining fee and the 46.00 is the monthly fee recurring until I cancel. This practice is underhanded and shameful. I cannot think of a reason to retain a membership of this type. They would not acknowledge the fact and I cancelled the membership. I'm reporting this to the fraud department of the card issuer. As no satisfaction is even expected from this site
Hello William,
We understand your concern and would like to resolve this to your satisfaction. Please reach out to us with the email address you used for registration and reference your review here on SiteJabber so we can assist you with the refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I HAPPENED ON THIS SITE AND JOINED, SINCE I HAD SEVERAL ANTIQUESAND COLLECTIBLES THAT I WASN'T SURE OF VALUE. THEY ANSWERED MY QUESTIONS VERY PROMPTLY AND GAVE ME NO ONLY GOOD IDEA OF VALUE BUT ALSO WHERE I MAY BE ABLE TO SELL. VERY EASY TO USE. ASK QUESTION AND SEND A PICTURE. WOULD DEFINITELY HIGHLY RECOMMEND
They charge your credit card without letting you know, £5 for a first question, reasonable answer but not worth it, then they charge you £38 every mouth until you check your bill.
Hello Shizhou,
We're very sorry about any trouble with the membership offered on the site. JustAnswer is primarily a membership service website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
We canceled our membership and they still billed us. They would not refund our money even though we cancelled our subscription! In my opinion they are crooks and BUYER BEWARE, I wish I could give zero stars.
Tip for consumers:
Terrible company in my opinion, stay away!!
Hello Bob,
We're very sorry about any trouble with the membership offered on the site. JustAnswer is primarily a membership service website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I didn't realize I was signing up for a 'membership'. I want a refund of my $60, and apparently they are ignoring me. I do not recommend JustAnswer it's a rip off!
Tip for consumers:
Stay far far away from Just Answer!
Hello Nancy,
We don't intend for you to feel this way when using JustAnswer. We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Tried to get my Harley Davidson fixed. They charged my card but never help me. I tried the second time ( Im stupid) No help, but sent me a survey about there service
The tax advice has been correct, most helpful, and valued by me and my clients. I have solicited their advice more than five different times, and it has affirmed my initial analysis.
I was confused on how to go about doing self help legal work. The advice I was given cleared up the matter completely and gave me confidence to proceed on my own.
I love this app and website it has done so much for me from helping me with simple assignments to help me get the help I need via therapy I definitely recommend
I can't afford a high price lawyer but I need legal advice and Just Answers is a perfect way to get both. The answers I received were well thought out and professional.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Julius,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35