• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,257
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,653)

Rating

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Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user cindyi19
2 reviews
0 helpful votes
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May 21st, 2018

I must say I was a little skeptical but I proceeded based on gut instinct and so glad I did. I received a lot of valuable information in a very timely manner. Thank you.

Thumbnail of user jenniferg3046
1 review
0 helpful votes
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June 20th, 2023

Make sure you read the fine print. I had multiple charges in my account. Then you have to make sure you cancel membership. The customer service was not caring at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Jennifer,

I apologize that you had this experience with JustAnswer. Please reach out to us privately so we can find your account.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user randyk35
1 review
0 helpful votes
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August 1st, 2017

Thanks Curtis that was the problem you saved me a lot of time that I didn't have and taking off parts here and there looking for the problem would have cost money. Thanks again

Thumbnail of user laural719
Laura L.
2 reviews
0 helpful votes
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March 21st, 2020

I was in a panic on whether my dogs ate an ibuprofen and they were very quick to respond to me. I am hopeful that my dogs didn't. They seem to be fine today.

Thumbnail of user elisaf2
5 reviews
13 helpful votes
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November 6th, 2015

When a site ask for credit card information upfront, I ALWAYS head to Consumer Protection's site for ratings and reviews. This site has over 400 negative complaints and reviews with Consumer Protection, and claim to have a A+ rating, but when I looked it said 16% positive reviews.

Thumbnail of user perrih1
1 review
0 helpful votes
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October 3rd, 2019

The mechanic sent perfect advice :)) Did not know how to get my backseat up and the mechanic showed me pictures... that is awesome because google showed me nothing for my car.

Thumbnail of user tonyam35
1 review
1 helpful vote
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December 5th, 2017

I received a response in just minutes after posting my question. The attorneys response was very easy to comprehend. I have used the service before and have always been very pleased.

Thumbnail of user timm745
1 review
0 helpful votes
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August 29th, 2019

Late on a Tuesday afternoon, I was able to locate a professional plumber who told me how, and gave me the confidence, to make the repair.
JustAnswer is a good app.

Thumbnail of user josephm208
2 reviews
0 helpful votes
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March 20th, 2017

Reached out for answer to a question regarding my Audi. The mechanic responded within minutes and doggedly pursued the engine code and the procedure for replacing the thermostat. Well worth $31.

Thumbnail of user kimb519
2 reviews
0 helpful votes
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December 6th, 2018

I was so pleased to receive quick responses to my initial question and the ones that followed. This is a site I will continue to look to for questions like this!

Thumbnail of user dch6
2 reviews
0 helpful votes
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September 30th, 2018

I wanted a second opinion on an estate matter involving my daughter's divorce and any claims her ex may possibly have. The second opinion verified my knowledge and I felt relieved.

Thumbnail of user janetm787
1 review
0 helpful votes
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October 2nd, 2020

Tyler was great! Helped me focus on problem and what to do to avoid damage to floors and unit. Also, helped with plan for what service might be needed. Excellent experience.

Service
Value
Thumbnail of user anaf38
1 review
0 helpful votes
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December 6th, 2016
Verified purchase

Dr. Kristin (Veterinarian) was very supportive and always replied in a timely manner.
Always available to clarify my questions. I do recommend Dr. Kristin as she is very professional and competent.

Thumbnail of user brians641
1 review
1 helpful vote
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July 24th, 2018

I know from previous experience with Just Answer they are a very honest and compassionate company. I have had help before from you and it was a great experience. Brian Smith.

Thumbnail of user angelc652
1 review
0 helpful votes
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February 29th, 2024
Verified purchase

Not satisfied at all since I feel like it is a scam.Why should I pay R365 when MTN servicesare free of charge

Reason I chose this business:

I didn't choose Just Answer I needed help from MTN never I knew I was going to be charged a leg and arm

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user nedex21tatiana
1 review
1 helpful vote
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September 17th, 2023
Verified purchase

In July I paid for the services of this site, I asked only one question, my mistake was that I did not know about the monthly subscription, okay, that's my mistake, the money for August was automatically debited, in September I canceled the subscription and what do you think? For September they also withdrew money after cancellation and when I asked for help to return the money, they gently sent me away, I wanted to return the money only for September, because I canceled the subscription for this month, in the end they ignore me, I DO NOT ADVISE cooperation with this company

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Татьяна,

We apologize that you had this experience with JustAnswer. We'd like to resolve this for you ASAP. Please reach out to me directly at MegMK@justanswer.com or call 1-800-808-0645 ext. 55.

Best regards,
Meg at JustAnswer Customer Care

Thumbnail of user naveenn17
1 review
0 helpful votes
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November 3rd, 2022

Charged me with out my consent, with out using service. Complet rip off. Service was never used to start with. And they keep taking money from card, even I block the card. So big time frod.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Naveen,

We apologize that you had this experience with JustAnswer.

Please reach out to us with the email address you used for registration so we can assist you with the cancellation.

We look forward to assisting you.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user dustin.reinhart12
1 review
0 helpful votes
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August 31st, 2023

First off, I was given a very generic answer for my dog who is dealing with some issues. When I was done with the chat, said to myself well at least that only cost me $5. Then I look at my phone and see an alert for a $39 charge after all it does is advertise that it will only cost $5. I chatted with someone from the company, and I was very robotically told that its my fault that I didn't know that it was $39, that I should be happy that they waived my sign-up fee of $5 and "ONLY" had to pay $39. I didn't see anywhere on the payment page mentioned anything about a $39 fee, I would not have signed up for it if that was the case. I was refused a refund even though I was not satisfied at all with the answer to my question, or with the extra fee casually tossed in. This company has 0 empathy, makes you feel stupid if you say you didn't see the fee anywhere, and lie about being able to get a refund if you are not satisfied. I will be filing a complaint with the BBB to actually get my money back, because this has been absolutely terrible.

Tip for consumers:
Sticking to their word and allowing people to get refunds.

Service
Value
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Dustin,

I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user akbarkhaksar786786
1 review
0 helpful votes
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April 15th, 2023

It's a good platform to help people with different skills and languages I love it
I'm a Persian Teacher and after watching this site I realised I also can help people and make a little money for my self

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Akbar,

We appreciate your feedback! We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

I look forward to hearing back from you.

Best regards,

Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user nicoleo53
1 review
0 helpful votes
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December 27th, 2018

I always worry about my pets and I have many exotic pets so it's not always easy to find a vet at all hours. This gives me a piece of mind until I can get them to a vet.

Thumbnail of user gordonh360
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

The mechanic was able to describe in detail what I needed to know.

Thumbnail of user shattucksheryl
1 review
0 helpful votes
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July 14th, 2023

I used this service to cancel a subscription the service said it would only cost me $1.00 and then they turned around and cost me an additional $46.00. I will not use this service ever again

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Sheryl,

We're sorry to hear of your experience on the site but we would like to turn this around for you.

Please reach out to us with the email address you used for registration and reference your review here on SiteJabber so we can assist you with the refund.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user valerieg356
5 reviews
10 helpful votes
  • Send Message
January 4th, 2023

The robot wanted to know if I wanted to proceed and receive the form for $1. Sounds easy right? NO. I completed the form, then spoke briefly with a very knowledgeable/kind doctor. Received a conversation text to check out memberships because there are so many benefits. So I clicked on memberships. Suddenly my eye catches at the bottom of the paragraph in faint lettering, the next membership fee will come out next month date. I did not purchase a membership, so I called in. Not an easy number to find... They tell me that when you select to have the $1.00 form sent, they AUTOMATICALLY sign you up for the $46/mo. Membership fee. I canceled on the web page, received the confirmation email the membership was cancelled but did not say anything about a refund. Responding back on the chat feed, I demanded my refund. It wasn't until that moment, that I realized I had been talking to a robot. The company they do not refund first visits. They would be alot more honest, if they charged for the visit. I won't be going back.

Thumbnail of user kiml507
1 review
0 helpful votes
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July 27th, 2020

They did not say that 5 $ trial for 7 days: mean to ask question only, as many question that you want for 7 days. BUT...
Every time the expert call you for the answer will cost you 24 dollar extra.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Kim,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

We also do offer customers an option for a phone call, or a remote computer connection with the Expert, if it is requested, but there is an additional fee for those services. Otherwise, you are able to continue the conversation in the chat on the website for no additional charge.

We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

Thumbnail of user thomasc882
1 review
0 helpful votes
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March 18th, 2020

We have been using the sight for the last month. The professionals have given us accurate and concise estimate values
They won't let you down
Tom Collins Spring Hill Fl

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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