• JustAnswer

JustAnswer

Write a Review

Overview

JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,257
Neutral
57
Negative
508
387
See all photos
How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,653)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user j.k14
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase

Dr. called me in prompt fashion and answered my questions on reaction my dog was having to medicine

Thumbnail of user richardt436
1 review
0 helpful votes
  • Send Message
August 29th, 2019

Totally impressed by my experience the gentleman that helped me was more than helpful I could tell he knew what he was doing I went straight home no problem finding the problem he was dead on what what happened thank you very much sir I appreciate your help and your kindness and your ability to help me that early in the morning awesome experience like I said I would recommend it to anybody well worth the money thank you thank you very much to everybody

Thumbnail of user evelynl61
1 review
0 helpful votes
  • Send Message
August 29th, 2019

I have sue related to insurance company, JustAnswer gave me very professional opinions.
I will highly recommend JustAnswer to whoever encounter legal questions.

Thumbnail of user karenj72
1 review
1 helpful vote
  • Send Message
March 17th, 2016

If any of you have any questions or concerns from doctors then justAnswer is the place to write to and they will do everything they can to help you. They have helped me many times.

Thumbnail of user annh68
1 review
1 helpful vote
  • Send Message
March 14th, 2016

The answer was quick but they did take time to consult an expert on my piece of furniture. She also gave me information on the best way to sell my piece of furniture. Very helpful.

Thumbnail of user susans932
1 review
0 helpful votes
  • Send Message
March 13th, 2019

Josh gave me simple instructions on solving my problem, it was quick and easy.
I saved the instructions he gave me, so if it happens again I know how to solve and fix it myself.

Thumbnail of user michelleg343
1 review
0 helpful votes
  • Send Message
September 8th, 2018

My Vet Dr. Sarah Snow stayed on chat with me for hours. She gave me the best advice she could possibly give me... She even followed up the next morning, to check on my doggie

Thumbnail of user tiffanyt69
2 reviews
1 helpful vote
  • Send Message
July 5th, 2018

I had a legal question, and a family law attorney answered it promptly, efficiently, and gave better information than I could find anywhere. I now know where to go to get my legal questions answered.

Thumbnail of user janea348
1 review
0 helpful votes
  • Send Message
January 25th, 2020

Got a quick answer to my cat health question by an expert vet which totally solved my problem
It saved my cat from a stressful visit to the vet and saved me money
Highly recommend

Thumbnail of user tondas2
5 reviews
4 helpful votes
  • Send Message
April 3rd, 2022
Verified purchase

I was looking for a refrigerator repairman and a popup stated free trial thru JustAnswer. The popup stated join for a $1.00 to talk to a repairman $1.00 and a $37.00 charge for their monthly membership, which was for a month after that trial period of one month. I did speak to a repair man but his advice did not work. I cancelled before my trial period was over. When I got my statement, I was charged the same time and day of 1.00 and 37.00. I actually read the policy before I check the subscription. It said UPON COMPLETION OF YOUR FREE TRIAL WILL BE CONVERT TO AUTO PAY. The companies reply to all bad reviews is that customers have a choice for membership plans for us to choose from, which I never received just a box to click start your trial offer. The popup was gone after I check the box no information, but order history said I joined with the double payment. There is 2,472 complaints just for 2022 for this company, the complaints go back as far as 2018 just as many or more each year. This is deceptive billing practices. This company keeps receiving compensation of scheming victims out of money. The company has a repetitious reply to all complaints presented as a form letter.

Tip for consumers:
Do not use this site unless you pay full membership no trial

Thumbnail of user sharonm186
3 reviews
19 helpful votes
  • Send Message
March 1st, 2017

. 17. 4. 19 Don't know where to start because so many things are wrong about this service!
1. They take money out of your account BEFORE they provide a service - as in $40 for a phone call I ordered but then changed my mind and cancelled. The money was eventually refunded 2 working days later but it took 4 working days to appear in my bank statement.
3. I did not get a chance to give a review on the person who answered my question as I was embroiled in trying to sort out all these other issues, and when I went to give the review I found that a 5 star rating had been registered by the JustAnswer system. I was not able to change the rating.
4. I had to contact Customer Care to ask for my JustAnswer account to be DELETED but when you check online, it only says that the account has been DISABLED! This leads one to believe, that the account can still be ENABLED. It should be completely DELETED!
26. 4. 19 They sent me a message -after I posted the above comment on Trust Pilot - that they had now deleted all my account details with them.
That means you have to escalate a request - further, and in addition to your original request to cancel your account - to have your account DELETED. If you don't, then your account remains disabled with your bank account details still accessible.
They told me I had to reset my settings on my computer by deleting the cookies - why should I have to go through all of this?
So I did!
And then I had to contact my internet provider to get my passwords reset to access my WiFi!

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Sharon,

Thank you for getting in touch with us about this and I apologize for any frustration.

In looking into your account I can see that you were able to connect with the Printer technician and declined to continue with the service. The charges for the service have been refunded to your card at this time.

Please let us know if you need any further assistance and we are happy to help.

Regards,
Adam – Customer Support Supervisor

Thumbnail of user noooooon
1 review
0 helpful votes
  • Send Message
November 12th, 2019

The individual who helped us, and will continue to advise us, is superb. We give hm a TEN. Not only is he informed, but he, too, owns real estate, and is a lawyer.

L and Cheryl L.

Thumbnail of user mattheww92
1 review
0 helpful votes
  • Send Message
October 23rd, 2017

I wish I could use Michael Bradley for my lawyer in Texas. Michael was very considerate of my situation and very helpful. Michael has removed some of the burden I have to face with my father passing.

Thumbnail of user kellyb211
1 review
0 helpful votes
  • Send Message
July 29th, 2017

Quick response and got the answers I was looking for. I will use them
Again in the future. Great service for the price. Cheaper than having to
Go to the vets office.

Thumbnail of user stephenk208
2 reviews
0 helpful votes
  • Send Message
November 15th, 2018

Quick response and I was able to use the information provided. It did not solve my problem but it gave me information to provide to plumber who is coming to the house.

Thumbnail of user libbyc14
1 review
3 helpful votes
  • Send Message
October 17th, 2018

I waited over 2 hours for a response/answer and never received it.
I asked for a refund but was told I have to call now to get it.
Would not recommend you.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Libby,

Thanks for letting us know about this. We're sorry for any delay that you experienced. There are a limited number of live Experts and on occasion, on busy days, they may be working with several customers at once and this may cause a slight delay in the amount of time it takes to receive a reply.

We'd like to look into this a little more to see what happened. Unfortunately we don't have enough information to locate your account yet.

If you can reply to our private message here or contact our Customer care team at Support@justanswer.com or by phone at 1-800-509-5721 we'd be happy to resolve any outstanding issues.

Regards,
JustAnswer Customer Care

Thumbnail of user mariahw84
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

I am still waiting for my refund for a membership that I didn't ask for …

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Mariah,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user eddiej175
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

Did not use or want service contacted you and told you thi

They told me they were going to cancel this service but I was billed for it

Reason I chose this business:

Made by mistake

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Eddie,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user annf150
1 review
0 helpful votes
  • Send Message
July 10th, 2019

Received a reply from a lawyer regarding an offer received that a company will not honor. Have contacted the Attorney Generals office as directed and waiting on a reply.

Thumbnail of user carold1650
1 review
0 helpful votes
  • Send Message
September 9th, 2022

This company will rip you off by automatically setting you up with a membership with a $53 per month charge. Be very cautious! Ensure you cancel the membership immediately!

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Carol,

Thank you for reaching out to us. We're sorry to hear about your experience with the membership offered on the website but we would love to help you out!

Please send me an email so we can assist you further. Be sure to reference your review here.

We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.

Best regards,

Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28

Thumbnail of user neilb64
1 review
0 helpful votes
  • Send Message
May 18th, 2017

I had a straightforward question about trusts. Loren responded in a matter of minutes and his reply was concise and exactly what I needed. I believe in JustAnswer completely.

Service
Value
Quality
Thumbnail of user terrye60
1 review
0 helpful votes
  • Send Message
December 25th, 2018

5 week old puppies got into transmission fluid on Christmas eve. Doc fixed me up with instructions on what to do. Saved the puppies, saved Christmas, saved my sanity!

Thumbnail of user davidf2015
2 reviews
0 helpful votes
  • Send Message
September 30th, 2020

The Technician was very patent with my problem and the knowledge of my vehicle. He gave me alternatives fixes for my problem. Would recommend Justanswer highly.

Thumbnail of user sidneyb65
1 review
0 helpful votes
  • Send Message
September 4th, 2020

Just Answer is an Awesome site. You ask your question... They ask you a few questions about your situation. They respond quickly and with accurate answers.

Thumbnail of user gabriellas29
1 review
0 helpful votes
  • Send Message
August 4th, 2020

Honestly, the feedback and advice I got were much better than I anticipated. The vet was very thorough and listened to my concerns. I highly recommend!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

How do I know I can trust these reviews about JustAnswer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustAnswer?