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JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I received a response and within an hour I received the description and great advise and what might be he problem. Would highly recommend if you own a rv.
Your response to my question was very quick and to the point which I appreciated very much. I was able to deal with the problem in a positive manner and you made my day. Keep up the good work!
The immigration Attorney was not happy until I was satisfied with the answer and that is what I call dedication. Thanks for taking the time to answer my question
I had a pet emergency and our emergency vet was backed up 5 hours. It was great to be able to hop in the phone and ask a vet a question. Would definitely recommend.
If I can give zero starts I would give it. They will trick you and charge one month membership just for nothing. Better if they can change their name as Just Nothing, instead of Just Answer
Hello Ravindu,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
Friendly helpful, confirmed what I needed to know.
Handy, easy
Im glad in I came across that service and got help
Thank you
Because it’s easy and cheaper
The technician's diagnosis was spot on. Thank you.
Needed to know why furnace wasn’t working properly
Dr. Paul Brazzell gave us an accurate diagnosis for our vomiting dog. We appreciate the suggestion of what we needed to do to help her through the misery of the past 24 hours.
Thank you
What a wonderful sight! Expert answered my original question quickly and all follow up questions. I admit I wasn't sure when I first saw the sight whether it was real or a scam. Definitely real!
I talked with a lawyer about a situation with my former landlord. He gave me enough information to make me feel confident that I should take him to court to get my deposit he withheld back.
The answers received were succinct and covered my requirement effectively. The additional suggestions added to the plausibility of my case. Definitely recommended.
Just answer is the place to go if your a rank amateur or a pro. Everyone gets stuck sometimes and a fresh answer from another pro is always a good thing!
The tech, I think was Nathan, was very helpful and gave me a quick response to my questions. He was honest and led me to pursue the purchase of a new TV instead of trying to fix my old one.
I had a problem getting my Amazon Fire Stick to operate on my TV. Dan stayed with me until my computer conked out. I have to believe he would have stuck with me until the problem was solved.
Put my mind at rest! Was very very pleased with my result! He asked questions to get a better idea of the situation. And I felt very comfortable asking him the questions a had. He was very nice.
Typed in question answer took forever to answer none of what was suggested worked! It was a horrible experience just being honest waste of time especially a waste of money ¡!
Tip for consumers:
Don't use this site
Hello Douglas,
Thank you for reaching out to us. We are very concerned about the experience you reported and would like to investigate.
We have an Expert Quality Review Board that can review your conversation with the Expert and take appropriate action. Part of our quality assurance program is weeding out bad Experts, so we appreciate you bringing this to our attention so that we can take action.
Please reach out to us at Solutions@justanswer.com or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
Thank you so much for creating this membership, it has been more than a blessing as I havn't need to progress further, however if I did I would certainly come here 1st.
It was easy to get to the website to ask expert advice. The service and information given was very helpful and spent less time. I will use it more often definitely.
Danger! They suck you in for a dollar. Then you get slammed with a 50 dollar a month charge. I had no idea I had signed up for 50 dollars a months. This crime should be comparable to armed robbery.
Hello Michael,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
The vet was very helpful answering my question about my cat. She saved me a trip to the vet.
I didn't want to stress out my cat by taking her to the vet if I didn't have to.
Quick and helpful responses every message I sent was answered in a timely fashion and the information shared with me was very accurate and helpful with my situation
I spoke with a mechanic and an attorney and received excellent advice and ideas from both. I was able to cut out a lot of research and misinformation.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Jennifer,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28