JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was working with Louie who corresponded with me the information I need to get my equipment functioning properly. I was very please with his knowledge and service.
I panic-ed waiting to get at my e-mail.
I was walked to a solution.The laptop dialogue was understandable.
I appreciate that. I really suffer in the modern era.
Tip for consumers:
don't panic. they will talk the walk, bear with the process.
Products used:
we chatted. to a solution.
Quick & fast response. Thank you for the service & different options to my problem. Will recommend the site to my friends. Thanks Peter for all your help.
I have received more help and knowledge from this site. I was able to learn how to ask and seek the proper questions and answers. This was more informative, than my paid attorney.
This was a legal question regarding a company in California that was audio recording people without consent. The attorney that helped me even gave the phone number to call to report the company.
Great Expert in His field. New exactly how to solve my problem. Quick and courteous and to the point. Emailed print outs with exact detail of the steps required to solve my problem,.
It states five dollars for the first question. But then they charge you thirty dollars for a monthly joining fee. So you basically get charged thirty five dollars at once
I was having trouble with my Pentax camera (I'm not very good at these types of things). This was a very easy@ helpful way of fixing my camera - will use JustAnswer again - Thank you
The expert was very attentive to what I had sone already. She was very helpful! I had researched the fix for my 2008 suburban and none of the videos helped, so I tried just answer and got my answer.
I used this service for the first time and I was quite happy with the quickness of the lawyer getting back to me and his info was correct as I received the same info the next day.
I will tell all my friends about this wonderful service! They really know what they are doing! They fixed my computer so fast and so good! And left a ticket number in case I have any more troubl!
We had our washer break down on Christmas day and I put in a request to speak to a repair man for the next day. To our delight he helped us on Christmas day and we were very grateful
Our problem was completely taken care of, Aitizaz was able to fix our website, super professional with a tremendous understanding of our issues. I would only use him in the future!
I needed help in setting up my new printer and the rep. Who helped me was very good and worked through my problems. Very pleased with the help I received.
I was never asked about a membership and they charged me $45 after a month! Customer service representative just said she can't refund me for a service I never used!
Hello Zak,
It looks like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding.
We are very upfront to new visitors when they visit our site regarding the trial charge and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
Is there something we can do to assist you and earn a 5 star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6am to 9pm PST).
Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Our command center froze. Within minutes I had Randall on the line, and he diagnosed the issue. He told us what to do, and within minutes, the problem was solved.
Had difficulty finding an internet site to get a clear answer regarding the government's stimulus payments and their timeliness. Got an answer and now will wait to see if it materializes.
My membership was cancelled for no reason. I believe it was because I use the site as thought is is a membership. Avoid if you expect value for your membership.
Hello David,
Thanks for letting us know about this. We're sorry to hear that it sounds like you lost access to the membership.
We'd like to see what happened here and we're certain that we can get this re-established for you pretty quickly.
We've reached out to you privately here to gather some necessary account information and we hope to hear back from you soon.
Regards,
JustAnswer Customer Care
The advice offered was inline as I expected and pointed me in the direction I believe is correct, tho I opted to take truck to a respectable repair shop ( it is a time constraint issue), I do my own repairs if feasible but I manage my finances reasonabley well. Or as I said to the shop manager " I try to know enough to know I don't know enough "lol
I was recently returning from interstate after a holiday in my Motorhome to Cairns, and after many, many days of travelling in extreme heat, my fridge started to do strange things (lights flashing continually and not saying cold) and as it was over the weekend and no large town nearby, I resorted to the Dometic site on the Internet for a solution.
It was late at night when I made the first approach, and after several 'conversations with a 'robot' who got it all wrong, I was informed I would be 'put through' to a technician. Nothing was forthcoming by midnight, so I went to bed. Next morning, without checking my emails I headed straight home, and due to a Computer Internet 'glitch', it was several days before I could check my emails.
Randall had responded several times with advice and suggestions, but by the time I received the information the problem had resolved itself, and the fridge appeared to be working OK.
I responded to Randall's emails, and thanked him for his attention to my problem, and he responded that should I have further trouble, to contact the Answer site and it would be dealt with under this initial charge.
I also appreciated his friendly remark in the final email, that gave the whole issue a personal touch. Thankyou Randall for great service, Molly
I had an issue with my car and I got a detailed reply that thoroughly explained all the possible causes and the possible solutions. I think I saved a big repair bill.
I asked 1 questions and I received a message saying that I had to pay $1 for an answer or/and $34 if I wanted a full month membership
As I wanted only one answer I contracted only one answer that was saying that it will cost me $1 only
But when I made the payment I was charged for a full month
Hello Tiago,
Thank you for your review and we'd like to make this right for you.
Please reach out to us and provide the email address you used for registration so we can process a cancellation.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I asked a FREE question. The next day they charged my credit card $5.00 then the next day they charged the same card $46.00. Their ad said ask a free question. Don't use this service.
Hello Ruthmary,
We're sorry for any confusion. JustAnswer has always been a pay site. We do not claim to be free in any of our advertisements or on the site. Please contact my team using the provided contact details so we can further assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Customer rep lied and said it would be a fully refundable $1 charge for the answer then immediately charged my card $46 and refused to refund. They are a bunch of scam artists. DO NOT USE THEM!
Hello Brittany,
We don't intend for you to feel this way when using JustAnswer. I want to make things right for you as soon as possible. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Stephen,
Your satisfaction is our top concern, so please reach out to us through my contact details so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35