- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My technician was very courteous and patient with me. It was very apparent that he had a lot of knowledge and experience on troubleshooting my problems with my snowblower
I was very thankful for the feedback and insight I received for questions I had about my husbands upcoming kidney nephrectomy surgery. It was thorough, compassionate and accurate. Thankful...
They make you thank its a $5 trial then they add $40 more on your card for no help at all.
Told to call Kholer and a phone number which i had already
I think I'm not guilty since the detailed help I received from this lawyer. Very helpful. I can help my councel with the investigation properly from all input given from lawyer.
Why does it have to be so difficult to leave within the time suggested. Time for bed now
Awful
Dishwasher shows wrong code. It was old modle, Very hard to to fix by myself. Try this web and got reply quick and correct answer. Easy to fix by myself. Thanks!
He stayed with me every step of the way. I couldn't have done it with out him. A true joy to work with! He walked me through every step of the way, sending pictures of each step,
Used this site for help with my dishwasher I got excellent service i asked a question and got a quick anwser and telephone call. I would recommend to anyone. Excellent, quick and expert service
At 1 AM I was trying to send a power point I created and it was over the MB limit. Just Answer had a technician on line with me and by 1:30 am, I was able to send the power point. Fantastic!
First you quote a1 dollar charge then you charge $35 dollars, are you F### ing serious I intend to call the FTC and file a complaint!
IT SUCKED
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I have never heard of "JustAnswer" before. I forgot my swipe pattern on a Google Motorola phone and was looking for answer from my google account, but this "thing" showed up and asked me if I wanted help for $1. Since I have already tried everything I could find on the website, I agreed. I gave them my Amex account, they told me they couldn't get through, so I gave them my Discover account. Someone contacted me and after a few questions, he sent me a Youtube video with the same thing I have already tried a hundred times and he disappeared. My issue was not resolved.
Then I received a text from Amex informing me that I was charged for $1 and another one for $46. I responded to Amex that I only agreed to $1 and not the $46. Amex rejected the charge.
I got suspicious because they told me they couldn't get through my Amex. Then I checked my Discover account and sure enough there were two charges pending from "JustAnswer". I called Discover but they wouldn't do anything until the charge actual went through. I was speechless. I couldn't believe that they actually were going to sit there and let someone like "JustAnswer" scam me. I cancelled my account with Discover later that day because I don't want to do business like Discover who wants to sit there and watch a scam took place. BTW, Discover still demands that I pay them.
Hello Jan,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
After submitting my question I wasn't given an opportunity to accept or decline their fee. It's charged to your card without knowing your options to accept or decline!
Tip for consumers:
Make sure you are aware of what they’re charging you before submitting your question!
Hello Fabian,
Thank you for reaching out to us at JustAnswer.
I'm sorry if there was any misunderstanding or confusion, but only the customer can enroll in one of our membership plans, it's never done automatically by the site. There are a few places the customer has to click in order to enroll in a membership plan.
The Offer Details page explains the payment terms and that you're authorizing JustAnswer to automatically charge a subscription fee for each month of enrollment. Also provided are instructions on how to cancel.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com 1-800-905-0124
If you believe in this site, this answering site is the best choice for your curiosity. I found this site in Google search. At first, I couldn't believe in it.
I tried to cancel and the website would refresh to the homepage over and over again. I was charged $46 for membership that was never used, and they would not refund me.
Hello Lauren,
Thank you for getting in touch with us about this.
We're sorry for any frustration that you experienced in navigating the site. We would like to take a look at your account to verify that everything has been handled correctly, and we have reached out to you privately to gather some more account information.
We look forward to hearing back from you and resolving any open concerns that you have.
Regards,
JustAnswer Customer Care
My experience was excellent. The gentleman was knowledgeable and kind.
I needed help with my computer.
I got told I would be charged $2 that would be refundable and got charged $55 and $2 and the advice I got was complete rubbish. Do not get scammed like I just did!
Hello Kirsty,
Your happiness is our priority, so we apologize that we fell short. I definitely want to rectify this concern for you. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
My counselor was very good. In my 3 paragraph description to him he was able to nail my issue. He is very good and look forward to additional conversations.
They deducted $46'00 from my checking account and I can't g
They deducted $46.00 from my checking account without my permision and I can't get them to answer me
Tip for consumers:
don't use this site
Hello Paul,
We're very sorry to hear about your experience.
Experts typically respond within moments of the question being posted. If you reach out to our Customer Care team at Solutions@justanswer.com, we're more than happy to take a look at your account to see what happened or locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating. Please be sure to ask for our Admin Team and reference your review here.
Best regards, JustAnswer Customer Care Team
After weeks of working on my riding mower I finally contacted JUSTANSWER and the problem I was having was fixed within 15 minutes. Thank you Curtis for all your wonderful help.
Ev
Able to assist me to remove a scam notice that locked computer down.
Through Microsoft
They advertise as offering health advice for small fee but bury a subscription charge in the fine print. It's a rip off. Don't do it.
Hello Cary,
Thank you for giving us the opportunity to assist with your concern today. Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Please charge me only for that one time question.
I do not want to be charged more than once
I was hoping to get an answer
I am very grateful for professional service, legal advise of my options and next step
Very pleasant, professional service. It took no time to resolve
Very ägood
I was referred to it from Apple, I think
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Dave,
We would love the opportunity to look into this matter. Please reach out to us so we can locate your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18