JustAnswer

I suspected my ranch dog had ingested insecticide. As my local vet could not get to him for nearly a full day I contacted JustAnswer as a result of online search for information to help my dog.

After asking my question a popup came up indicating a $5.00 fee for getting my answer. Nowhere was there any indication of more than that being charged. One week later I noticed an unauthorized $35.00 monthly auto-renewal "membership" fee.

All attempts at resolving this issue with JustAnswer met with chat-bots, no humans, and a very quick time out before being ghosted by JustAnswer.

Now I get to spend time disputing that unauthorized $35.00 fee, cancelling my card and waiting for a new one. My States Attorney will be my next contact to file a complaint about this scam California business who engages in theft by deception practices.

It may be easy enough to cancel the scam account (we'll see) but they still have the money they stole from me.

AVOID THESE SCAMMERS LIKE THE PLAGUE ON HUMANITY THAT THEY ARE!

I am grateful I received information to make a good decision for my dog. He is doing so much better and on his way to recovery. Thank you.

Very helpful gave me the information I needed was very efficient

I had a problem with my Samsung dishwasher. Tyler helped me diagnose the problem and with videos via You Tube I was able to correct the issue. JustAnswer's cost of $38 CAD is great value for DIYs

Did a 1$ deal, canceled my membership directly after (took screenshot) then a month later my card is chatged 34$ (luckly it was not an okayed charge so it didnt go through) checked the site and it tells me my membership was canceled now on a different day (so I take screenshots) wake up today to another charge this morning of the same amount checked the site and now my membership says it was canceled today the 29th which contradics all the other screenshots! Horrible horrible

I signed up for the membership trial to see how it worked. I had a specific question about gastrointestinal problems I was experiencing. I saw great reviews so I thought let's see, maybe this could be helpful in between doctor appointments as covid-19 has been making my regular visiting a bit difficult. Well I was matched with a "specialist" who basically didn't offer me any Insight, but said to go see a doctor. Well that wouldn't have been so bad if I wasn't charged $46.00 for it. I cancelled my membership and I even have an email to prove it. I called in and the rep just argued with me about cancellation. I even offered to send it to their team so that they could see but all the rep would do is cancel my membership for future charges. I called back in, and the second rep did the exact same thing.To make matters worst, if they pulled money from the only card I happened to have on me while working as an essential worker out of state and it overdrew that account and left me stranded with no way to fuel up my vehicle.

It was great. I put the battery in backwards he helped. The day was saved!

You people are very professional and curtious and polite and you don't giveup on us until we are happy you treat everyone like family instead of just another star beside their name I WOULD MOST DEFINITELY RECOMMEND YOU PEOPLE TO EVERYONE

This week I got Fios 1 with voice remote. It is an upgrade to allow me to access Fios 4k channels. After trying many times to change settings from 1080p to 2160p, I called Fios tech support. Again after many attempts to change settings they told me they would have to do further research and recommended I call Vizio support. I was connected to a technician who asked some basic questions including the TV model # and age of the TV. He then told me I had plugged the HDMI into HDMI1 1 & to move it to HDMI5 for 4k. I did that and then ran the settings setup and it went right through. I was able to access Fios 4k channels. I'm sorry I don't recall his name but would like to compliment on a job well done. I am looking forward to watching the Super Bowl.

They show a very minimum amount to be paid. Then they charge extra 30 usd. So I cancelled subscription after an hr and I got no refund

Just answer charges now and very expensive. Do you know that just answer used to be free? And it used to be free for many years because it used to be called ask Jeeves. One thing that happened was I got these two mouses at a yard sale and when I looked inside where the batteries go they did not have USB chips. Without them I cannot hook up to a computer and the mouse will not run. So I ran into these just answer sites with so-called experts and I said can I buy the USB chips when they're not with the mice that I bought? I don't have them I need to buy them. And do you know what the expert says she says and he says are you using it wirelessly and I said in shock if it's a USB chip it is wirelessly. Then they said is the pointer moving I said I told you I do not have the chip to make it run. I went to about four different just answers and the same questions came up. How are you making the mouse run and which is are you using it wirelessly and is the pointer moving those were the two very ingenious questions that I got asked. Now if there's such experts why didn't they know what I was talking about? Ellen Demchak

This guy was spot on and had a plethora of information and really helped talk me through the issues!

The lawyer was excellent, he explained it very well.

I was having problems with my email and they helped me figure out what to do

My small dog are in something and the vets here gave amazing advice

Look no further, here are quick responses given by experts

Genuine people and swift service

Helped me dx a complicated Honda outboard engine problem.

Be patient most likely 9 out of 10 it will happen.

Very convenient resolution for a technical problem

Big help! Needed a quick solution to an HVAC unit..

It was great I'm going to get those bullies from the city hall off my back

Fin hjælp og service. Hjælpen var hurtig og kompetent. Tak.

Venlig og hurtig service

I asked a question about a WW 1 British Bayonet and I got an answer fast and very informative. The just answer sight has helped me with several things and I am very happy with it.