- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was charged $52 instead if the $26 as advertised. I make no recommendation to this operation. I make no recommendation to this operation.
A simple answer to a simple problem. I needed to know which forms to file to the Colorado Court of Appeals.
Very helpful in diagnosing the problem. The responses were very prompt. The person seemed very knowledgeable.
Do not enter your credit card information! Stay away! They charge you a huge amount without consent.
We apologize for any inconvenience caused. To rectify the situation, we'd like to offer you a refund. Please contact me through my contact information, and we'll ensure the refund is processed smoothly for you.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Scam website, please report this website
Misleading message to deceive your wallet.
Please report this website together
Tip for consumers:
Scam website
A rip off misleading website
Hello,
Thank you for giving us the opportunity to assist with your concern today.
Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
I love this company. I appreciate everything, very helpful very informative. I will keep using this company.
The service I received was very professional. The service technician was very patient and very easy to relate to. Thank you
It was so pose to cost 1 usd but they started charging me 60usd a month with out asking! And They refuse to pay it back.
Hello Marcus,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Excellent fast response and solution. Doggie is doing well now. Crisis was efficiently handled. Thank you very much.
It's like having offices of many experts, lawyers, doctors, or home advisors all right in your living room.
Your agent spent a lot of time trying to help me but unfortunately my deleted emails were lost forever.
Everything has been settled after talking to Attorney Sean K. His input was very helpful. Thank You.
Profession information and guidance. Effective chat. Thorough. Improved my understanding of the subject
I had a nice professional conversation with Chris. He was patient and very knowledgeable about my problem.
Great job!
I'm working my way through a couple of legal questions with Amber who has provided outstanding service so far.
$#*! H.
Your mechanic diagnosed my problem. What I thought was going to be a 400$ +, turned into less then 200$...
It has everything that a person needs like doctors(All kind of doctors), lawyers, computer engineers (both software and hardware)
Very pleasing to speak too. Answered my questions and made me feel a lot better about the situation!
Needed legal advice immediately and after talking to an expert I was pointed in the right direction.
Just answer provided a unique and useful service that has come in handy many times. Highly recommend for legal advice.
Had a fairly routine question that was answered quickly and exhaustively. Very happy with the service I received
Thanks for helping me understand that legally we can deduct items employee asks us to in writing stating what they would like withheld.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Bob,
I'm sorry to hear about the billing issue that you experienced. We'd definitely like to look into this to see what happened and get this straightened out for you.
We'll reach out to you privately through SiteJabber but if you'd prefer, you can also reach out to our Customer Care team by email at support@justanswer.com or by phone at 1-800-509-5721 and we're happy to help.
Regards,
JustAnswer Customer Care