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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Based on my description of the refrigerator's performance Austin determined that we had a sealed system failure, needing a compressor replaced. He was very knowledgable and helpful to us.
Recommended by online GE appliance repair.
Making a refrigerator repair. Typed in my problem. Got the name of my expert
From there things kind of unraveled. Took a while to get things straight and paid with credit card.
Finally got my expert again and got my answer which worked perfectly.
Just stumbled on it. Opened and it looked go.od
All they told me to do was unplug my TV and press reset. Which made me lose my Spotify account. Then they gave me a link to buy a new remote, even though nothing happened to my remote and it was fine yesterday. Absolutely no help.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Figured an AC technician would understand AC whether it be in a car or a home. Wrote a detailed explanation and from the start was clear that he didn't read it. Disappointing.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was very pleased ---got the info I needed--would use in the future
I had two issues related to streaming services and your experts resolved them for me. Excellent service.
I just needed help on my printer start up, which you gave and helped a lot. But the subscription was far too much for me.
Try clear and very fast
It came up on Google
Contacted to have a valuation on some china. And after sending the required photos had a quick reply and a favourable valuation. Thank you.
It was a random choice.
Information for Birth certificate. I got the information i needed
I was connected to a knowledgeable technician and my roomba was fixed in no time
Great response, good explanation and accurate suggestions for my cat. She is much better.
Ad seemed helpful for quick response when on the ground vet suggestion was urgent care without concern for symptoms or help.
Recommendations fixed the problem which was a loud vibration on wine cooler very noisy
Wine cooler had a loud. vibration for a long time
Found on internet
Yea was very friendly and knowledgeable on how to understand what all the legality of some documents I had. Not having any knowledge of the laws. She was extremely helpful in explaining things and she was able to give me additional information on how to contact the correct attorney for my needs.
I reached out to several websites for advice and JustAnswer was the only one that was able to help me in my specific case and they responded quickly which due to timing deadlines was extremely helpful
The lawyer took her time and researched my questions to provide the best informed answers she could provide. When talking with her she asked for a bit of background to the question asked to ensure her research was correct. Was polite, friendly and very helpful.
It was the weekend and needed to guidance that could not wait til the following week and Just answer was affordable.
I was able to quickly chat with a lawyer who understood the issue and provided multiple actions to take as the first phase of an approach to demand resolution. Thanks folks!
Found on an internet search for answers to my legal issues
I had the doctor called me. He seemed knowledgeable and direct to the point. Didn't waste time with chit chat.
I have used them before.
I can't think of any other service that will answer all my questions from veterinary questions here at the ranch to mechanical questions regarding our ATVs, motorcycles, RVs, and camping questions. At the same time, there are legal questions that I ask, and I get very detailed responses from the expert attorneys in the field. I stand by what I say, big value for a small price!
Was looking for a well-versed answer solution to simple questions that would take me too long to do research myself. My time is valuable, so this resource is very useful to me.
Canuck_the_pro called me. He was personal, professional and knowledgeable. He asked the right questions and quick diagnosed the issue. Dishwasher had worked its way back in too far under counter. It did not look that way, but he was correct. Appliance working properly once again.
KitchenAid web site
The helper very quickly got to the source of the problem and it was fixed.
Previous very good experience with JustAnswer.
I was looking for parts for a cub cadet model 19B******* grass catcher, I was called back by technician Eric. And with me just being able to describe the needed parts, he was able to pull up a exploded parts view and help me get the right parts I needed. Super Awesome technician, JustAnswer? Is a great service, Highly recommend. And did I mention how Awesome Eric the technician is.
Was the only place I found that's was able to help in this situation.
Needed to know the legitimacy of a trading company supposedly based out of Toronto. Just answer was able to look them up and confirmed that they were not a registered company in Canada and provided me links to find the information myself in the future.
Found the web site while browsing for information on a trading platform and decided to give them a try. I’ve been scammed before and lost a lot of money and don’t want to go through that again.
My small appliance abruptly stopped working and my only option was to mail it to the manufacturer then expect a 10-week wait! JustAnswer connected me to an expert who solved my problem within a few hours.
Because I could connect with a person.
We installed ceiling fans with remote controls.one fan needed to have a new frequency. We couldn't get it to work. Called and she helped us through with step by step until it worked.
It was suggested.
(I wrote and sent a note in one of these forms such as this== I asked how much I owed. I also said I could not afford the monthly service because I am an almost 87 year old woman and on a strict budget. Katharine (katie fields
i am not sure what the difference is
I have seen this ad before and wanted to try it. Though it came up very quickly and was one of the first one. Though I am sure if I had been thinking clearly I would have tried another group have insurance with. Makes sense but I have not checked yet;
Having problems with my car and a garage not being able to find an issue i now know where i need to ask another garage what and where to start looking for faults, fantastic service and highly recommend anyone and everyone coming here 1st if they have questions they want answering regardless of what it is
My search engine reccomended just answer
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Caitlin,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35