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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Was offered free trial and then charged 11 pounds please be careful if you use this site.
R G Cleaver
Great job, always making sure I had the info and checking up, recommend justanswer.com will be using it more myself.
Happy with the website l totally recommended to everyone that need any information for anything. Thank you
Excellent response time; asked multiple questions; no rush to have me end the dialog. Will definitely use again.
I've use them four times in the last two days to get input on some collectibles and antiques, very quick response. Thank you
I have an issue with a tenant. They were quick to respond and gave me helpful information. Thank You JustAnswer
Been pleased so far with assistance from antiques appraisers. Will continue to use until I get all my "stuff" appraised.
The gentlemen ( yes 2 of them) were most helpful - polite and managed to correct my problem in pretty good time.
When I loss ability to get recorded programs the young gentleman, Josh, solved my problem immediately
Took sometime to start chat but once going had good conversation. Got insight into what the problem could be.
They helped me tremendously with my 6 week old orphaned puppy. I give them a 10 star rating for sure!
Without any explanation before registration, After your first 5$ payment, you will lose 45 in some days!
Hello Megi,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy. We will reach out to you privately in order to gather the necessary information to locate your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Very helpful! Fast detailed information. With his help, I was able to get my car done right and quick!
Dealt with in a professional manner. Great service. Will be upgrading the company's software.
Stay safe.
He answered my concerns and questions whether seniors receiving social security benefits will receive a stimulus check.
Contacted JustAnswer for help. The response was immediate and accurate! Recommend this service very highly! Daniel
Prompt reply to my question by Certified vet with appropriate credentials. I would use this service again if necessary.
John
Found JustAnswer online. Had old Japanese woodblock didn't know anything about. Quick and helpful response. Will use again.
Gave a detailed symptoms that I was experiencing. Bought the recommended homeopathic remedy. Got quick results.
Beyond my Expectations! Fantastic service! Very impressed! I worked with 2 different technicians and both were amazing!
The Expert on JustAnswer did a great job with my question. Thorough, thoughtful, yet fast. I really appreciate it. Thank you!
Great advice about my new cell phone. It worked on the first try. Quick, clear and easy to follow. Very satisfied.
Gave me the information that I required, practical and to the point, thank you very much, I appreciate your prompot reply
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're very sorry for any confusion or misunderstanding. The free trial offers are only shown to customers who have agreed to pay for their first question. The free trial offer covers subsequent question pages. Please send an email to support@justanswer.com if you would like assistance with your account.