JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I've been happy with the quick responses that I have had in receiving answers for my questions. I have learned alot in my purchasing for resale..
Roy helped me fix my 4x4 on my Chevy had all the schematics and wiring diagrams and answered all my questions! Great guy
Great help thanks so much for helping me get my AC running as I live in South Carolina and it very hot.
Deb
Very good service and would use again as was very helpful and easy to follow
Was campletly lost trying to retrieve forgotten
Great service, great service, however, $37 for a long distance teelphone call seems a "little" over the top. Cheaper for me to call you.
I love this website-helpful and friendly. I am very happy with the responses. The staff is very friedly!
Tip for consumers:
I am an artist and I am using this service to help a friend!
To educate... and help to inprove and assist the needing... to provide... Truths and happiness... To also hlp... to educate my self also...
Great job dryer works fine. Safed me money on guess work. Easy to understand repairs. I will highly recommend your service
Pleasant intuitive lady helping me do, ver and brainstorm a problem with roof no roofers could solve
Awaiting second response from lawyer Jeremie. I supplied extra info on my Son's case for visitation Father's rights.
Completely disappointed.no answers or service but they took R725 from my account trying to get a refund they're saying im getting 55r back only
Hello Mel,
We're very sorry about your experience with the membership program offered on the website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I misunderstoood some key details in the terms and conditions, received full refund. Yay! & thank you.
Not much to say except Chris is a PRO! Problem solved in no time. Cotreous and professional service. Many Thanks!
They failed to provide any sort of answer but did take £20 for this service and since have remained uncontactable
Isaac was patient, professional and educated in helping me resolve my issue. Couldn't have done it without him.
The tech was very helpful. I would definely use them again for any automotive trouble shooting.
Jeff
Tech who just fixed my computer game problem in no time. Over & above service! Very friendly &bchatty
Not very helpful. Referred me to other sources, basically couldn't solve the problem. Won't be giving them my money again.
Hello Andrew,
Thank you for letting us know about this experience.
We're sorry to hear that the Expert couldn't assist you any further.
We would love to take a look at your account to see what happened. Please reach out to us through the Private Message option and we will gather the necessary information to locate your account. You can also reach out to our Customer Care team directly from the Contact Us page at: https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
Kept getting told they were flagging my question as urgent yet no one ever reponded--waited... waited... still waiting...
Hello Lori,
We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted. If you reach out to our Customer Care team at support@justanswer.com or at 1-800-509-5721 (6am to 9pm PST), we're more than happy to take a look at your account to see what happened or locate an Expert for you.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating.
Please be sure to ask for our ADMIN TEAM and reference your review here on SiteJabber.
Best regards,
JustAnswer Customer Care Team
Fast, friendly service - Couldn't wish for better! Initial respondents were great - Then transferred to the expert, Steve, who was most helpful.
Couldn't get the answer from other sources. Quick and concise. AAA+++++++++++++++++++++++++++++++++++++++++++++
Had one question i couldn't get a straight answer to and it was answered in minutes, thank you so much.,
I was having problems with Norton 360 applying patches. Anshul G helped me get the program back up and running. He is an excellent tech.
I have had a serious water leek entering from my ceiling. Mr. John Melis advice was brilliant, Thank you, Kev
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello David!
Thank you for your review.
It sounds like you had an excellent experience with the Expert that you spoke with, but it seems like you might have clicked the wrong star-rating. We'll reach out to you privately to see if we can be of any assistance.
Please let us know how we can earn 5 stars from you in the future.
Best,
JustAnswer Customer Care Team